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“Really Nice for the money”

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Marinaterra Hotel & Spa
Ranked #3 of 5 Hotels in San Carlos
phoenix, az
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Really Nice for the money”
Reviewed 17 June 2013

Just came back from 3 nights at the Marinaterra and was pleasantly surprised. I had received mixed reviews from my fellow divers who have stayed there. That being said, as is usual in Mexico, there is a problem with the credit card billing that may be a hassle to get resolved. We went as part of a group from our Dive Shop and the Hotel charged me on my card for the room even though it was already paid for. Other then that, the rooms are clean and spacious, well appointed, nice firm beds, great view of the marina. The breakfast buffett is not worth the price, go accross the street to the restuarnt/bar for breakfast...much better and certainly more economical.

All in all not a bad place. Just watch your bill and credit card, as you always should in Mexico. I recommend paying in advance through Orbitz or one of the others to avoid any hassles later.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank markandjanell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review, 20 November 2013
Thank you for sharing with us your experience, let's take into account to improve.

See you soon.
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278 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Madison, Wisconsin
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 May 2013

I've stayed here twice. Both times I had different rooms. The first time I was there, I wished they had heat, or mine wasn't functioning. It was a little chilly in the room (low 60s), and I could have inquired on getting the heat working, but it was still tolerable in the room (it was cold the week we were down there). Air conditioning worked great, but wasn't needed. During my trip, the were renovating the rooms below us. I never heard them working, but could see the progress they were making on it..

I was on the 4th floor the first trip, and on the second floor the second trip. I had an issue with my room on the second trip and the front desk took care of it very quickly. Both rooms had a view of the harbor (which is very nice by the way!). There are a few places to eat, drink, and shop near the hotel at decent prices. The coffee shop across the street has excellent food. The hotel has great food as well.

Both of my rooms were nice. Everything worked properly (had an issue with the door once). The beds were comfortable. There was plenty of selection of tv channels (some were in English). Front desk staff were very friendly and helpful both times.

I would definitely stay here again.
Overall the area is very nice, and I would definitely stay there again.

Room Tip: The second floor rooms are very roomy. I
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank jmueller_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review, 20 November 2013
Thank you for your comment! . Your feedback helps us improve.
We hope see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nevada
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 May 2013

This place is amazing. Excellent service, beds, decor, location, bar, food. It is A+ all the way around. 2 pools with bars. The view from the marina side rooms is amazing, set against the mountains, bay,yachts, fishing boats. The staff is professional. We stayed during the week and it was empty except a few British business people.

Make sure to visit the Club de Capitains up the street. The hotel is conveniently located next to a grocery store and an Oxxo (7-11). You have to drive to get to a beach which is 10 minutes away.

I thought the price was very fair for the quality.

  • Stayed April 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Francisco R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review, 20 November 2013
We appreciate your comment and hope see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas City, Texas
Level 6 Contributor
110 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 13 April 2013

The Marinaterra Hotel & Spa is a delightful hotel located in San Carlos, Sonora, Mexico on the Sea of Cortez. The hotel offers stunning views of the water and is located adjacent to the marina. Stayed for a few nights in April and enjoyed the relaxing nature of the hotel. My room had working Air Condintioning, a 32" flat screen TV and many English language stations. I had a view of the water from my room. The hotel roomwas not equipped with an iron or ironing board. I did not request one from reception. Electricity plug-ins were a bit sparse by current hotel standards, but sufficient if one doesn't try to plug in too many things at once. Room lighting was very good, and a small coffee maker and refridgerator are included in the room rate. The bathroom was good and everything worked.The bath and sink area are separated. Wireless internet was included in the room rate but was a bit slow. The bed had great looking linens and a matching comforter, but the bed was a bit uncomfortable, a dissappointment for such an otherwise nice hotel. If the bed had been more comfortable I would have rated the property with five stars instead of four. The room floor was tiled in marble, as was the bath. There was a small balcony off my room. The hotel restaurant is located about two minutes walk down the back steps from the hotel lobby adjacent to the marina. The restaurant offers reasonably priced food, though service is a bit slow. Selections of fish and shrimp abound. A breakfast buffet is offered, but one can order from the menu if they wish to eat light or order a specific item. I sent photos of the hotel to my wife and she was most jealous of me for staying at such a nice property. The hotel appears to be partially sold out to private owners as condos. I would stay if I travel to San Carlos again.

Room Tip: Ask for a view of the water.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Bahnreise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review, 15 April 2013
We appreciate your comment and we will consider your opinion.

We hope you see again in San Carlos, Sonora
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2013

Stayed at this hotel for two nights it was wonderful staying there the only bad thing is that they dont have buffett service at their restaurant and its very expensive to eat there and in the morning all these sales man in the lobby that bug you but everything else is wonderfull we planning on returning to this hotel next year

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jabaderass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review, 15 April 2013
Thanks for your comment

Our restaurant have breakfast buffet all day and menu, the meal is delicious and the marina view is wonderful.

We will consider your opinion and we hope you see again in San Carlos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Languedoc-Roussillon, France
Level 6 Contributor
339 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 2 March 2013

We had a one night stay in this hotel as part of a trip to Mexico's Copper Canyon. We all wished that we could have stayed longer. We had a very nice room with 2 large beds and a marvellous terrace with views to die for! It was very clean but had a rather fusty smell. We had a meal which was included in our trip and not very good but we were late and we wondered if the meal had been prepared early and been standing waiting. The staff were helpful and pleasant. Breakfast the next day was good. We ate it outside on the terrace The position of the hotel overlooking the marina was very special.

Room Tip: Ask for a room with views over the marina
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  • Stayed October 2012, travelled with friends
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review, 6 April 2013
Thank your for your comment

We appreciate your opinion, We hope you see again.

Best regards!
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Boston
Level 4 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 January 2013

Stayed one night in January...cost 940 pesos. Room was on the 6th floor street side & had a balcony with a far view of the ocean...checked out the bay side rooms & not worth the extra $. Room was clean & bed was very good for Mx. Make sure to ask for the TV remote & a heater if it is winter time. Get an extra key as all the electricity is on a key required master switch. Pool is not heated, no work-out facilities as advertised & the restaurant is boring with lousy food & service. Not a memorable hotel & definately not a resort, but clean & safe for the $. Will try a different place next trip.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wendytravels L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review, 25 January 2013
Thank your for your comment, we appreciate it.

We want give you an answer and to inform future clients, about your experiencie at Marinaterra.
We have 112 rooms and only half have marina view and the other side have boulevard view and several rooms have a special a far view of the ocean, the difference in price between these view is little.

At check in all of our guest receives 2 keys cards and TV remote, but you can ask for extra keys, even 3 more, if needed; the electricity system works with the key as part of safety requirement and as part of our enviroment commitment plan, to assure everything is off when the room and dont have any electricity waste when room is empty.

Heaters are not very needed here, because the wheather is warm most of the year, that´s why we provide them when our client asks for it.

Our pool is not heated, but we count with our heated Jacuzzi for up to 8 people next to it, if you notice it is not heated for any reason, you can call front desk and we will turn it on right away.
We count with modern and renewed gym, spa and salon, a business center, beach club, room service and other services; every room has this information at some inserts we´ve placed it.

We ask our staff to emphasizes to our clients that we are here to help you and that for everything you may need, you can call our front desk.They may be able to help you or give you information or contact you the right person or place for your need

We hope you see again.
Best regards
Report response as inappropriate
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Additional Information about Marinaterra Hotel & Spa

Property: Marinaterra Hotel & Spa
Address: Calle Gabriel Estrada s/n | Sector La Herradura, San Carlos 85506, Mexico
Region: Mexico > Northern Mexico > Sonora > San Carlos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in San Carlos
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Marinaterra Hotel & Spa 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Marinaterra Hotel & Spa is located in the heart of San Carlos, adjacent to Mexico’s largest natural marina and in front of TETAKAWI hill. Both the marina and Tetakawi hill gives us majestic views and stunning sunsets. We are 15 minutes from Guaymas Airport and a short 20-minute drive from Guaymas. San Carlos is 1 hour from Hermosillo, Sonora’s capital. ... more   less 
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Also Known As:
Marinaterra Hotel And Spa
Marinaterra Hotel San Carlos
Marinaterra Hotel Beach
Marinaterra Resort Beach
Marinaterra Hotel & Spa Mexico/San Carlos

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