I purchased a Groupon deal for my partners birthday expecting a decent stay (upgrade to executive room which was lovely !) however this was spoiled almost immediately by the young man in the Spa reception who was the single most rudest and ignorant person that I have had the misfortune to meet. I had to ask regards where the changing rooms were and sauna rooms etc all of which were met with a grunt ! He allowed me and my partner to enter separate changing rooms with one key card for the locker and then when I came back out (in a dressing gown) and asked him how we should proceed with separate lockers and one key he spoke to me like I was stupid saying that I needed another key card and just threw it across the counter !! Ironically three other people in the sauna were also commenting on how rude he was when I entered there and reading the reviews on here he seems to play a key part in peoples complaints ! (I wonder if any management read these reviews?) I felt that the food and drink were extortionately over priced for what was on offer and after paying almost £4 for a pint of beer we sat on the terrace/patio area to be met with the horrendous smell of drains/sewerage so had to sit back inside even though it was a nice afternoon. No beans on the full English menu ? and a hair embedded in my reformed/soggy scrambled eggs , the waiter was most apologetic however. The lady on reception was excellent and most attentive as were most of the serving staff , our waiter in the evening asked , when he delivered our main course , 'Would you like anything else' so my partner ordered another drink and I asked for Ketchup and Mayo. The drink arrived almost at the end of our main course and we had to remind him of the ketchup and mayo , both of which he brought after we had finished our food. What was the point in asking if we wanted anything else ??!! We have stayed at many B&B's through work and pleasure up and down the country and for price , experience and service this was very very disappointing to say the least. While walking through two hallways to our room which was next to the Spa entrance , the smell of sweaty feet was horrendous and very off putting to say the least (we were on our way to Lunch) Centre Parcs , while a little more expensive is well worth the extra in our opinion.
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- Also Known As:
- Clumber Park Hotel Clumber Park
- Muthu Clumber Park & Hotel And Spa Nottinghamshire