I stayed here for a night on business, on bed and breakfast with a evening meal allowance as standard for the company I with for.
I spend one night a week in Scotland for work and I usually stay in a local premier inn, as I know I will have a good night sleep and a good meal at the adjacent Toby.
I ended up in this hotel as the premier in was full.
It looked impressive as I pulled up, and still so as I entered the reception. It really went down hill from there. I stood at reception waiting to be booked in, waited, looked for a bell - couldn't see one, waited. After about 10 mins a man came. Asked my name, which was surprising as I was waiting for an apology for the delay, which never came. I wouldn't have minded the waiting had he apologised for it. I was eventually checked in when he found my booking and advised I was in room 2. I had to ask where room 2 was. I then had to ask about my meal allowance which he confirmed I had, and I had to ask again how it worked. Not really a great customer experience and when you have been on the go over 12 hours it's rather annoying.
I was surprised when I looked on the wall and learnt the duty manager was the man checking me in. I would expect a better service from a senior member of staff, either he was ignorant or stressed. Not my problem, I'd had a bad enough day myself and I'm not a snob but I expect to be treat appropriately.
I'm on first meme terms with the staff at the premier in and everytime I go I am advised how the meal allowance works, where to go, where my room is and if there is a delay they apologise. Total contrast to this one. I tell them I already know but they still tell me I'm guessing its there script.
After that, room was average, dated but clean, bed very lumpy, window very draughty, dated bathroom but seemed clean enough, corridors shabby, restaurant very nice but wasn't impressed with my meal I had seafood pasta and it had bones in, breakfast looked ok but I I was put off before I started it really.
Waitress's ect were very pleasant.
I did not complain as I'd made my mind up I wasn't returning already and also who would I complain to considering it was the duty manager who had checked me in? had I had a better experience and been treat better I might of as it's a good location for me.
Defiantly not though.
- Official Description (provided by the hotel):
- Welcome to the Best Western Hilcroft Hotel centrally located between Edinburgh and Glasgow and easy access to the M8 motorway. The Hilcroft Hotel is ideally situated for the first time visitor to the area through the regular visitors needing easy access to the road/rail networks. As well as being centrally located for Edinburgh and Glasgow, we are less than 10 miles to Grangemouth, Falkirk, Newbridge, Bathgate and Livingston, making us the best located hotel in the area! Whether you're visiting for business or to make use of the excellent shopping facilities in Livingston, The Hilcroft Hotel has everything you need to make your visit a welcome and relaxing trip. 32 en-suite bedrooms, FREE Wi-fi throughout the hotel, Satellite TV, 2 Honeymoon suites (one with jacuzzi bath). Relaxing One O Eight Bar and Restaurant: Modern style restaurant with a great selection of dishes, FREE on-site parking, 3 air conditioned conference suites, Excellent conference facilities including LCD projector, Secretarial services, TV, etc. The hotel is no smoking throughout its hotel and bar/restaurant. A dedicated heated area has been allocated outside of the hotel. ... more less
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- Also Known As:
- Best Western Livingston
- Livingston Best Western
- Best Western Glasgow Livingston Hilcroft Hotel Whitburn, Scotland