We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Gorgeous view, poor service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Montecristo Estates Pueblo Bonito
Ranked #10 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed 11 December 2010

In my opinion, Montecristo is a mixed bag. Montecristo is a collection of villas that are part of a large development by Pueblo Bonito. The main buildings are Pueblo Bonito Sunset Beach, which is a large village of timeshare condos. Montecristo Phase I villas are high up on the hill, making them remote but giving them excellent views. Montecristo Phase II is a bit lower.

Pueblo Bonito Sunset Beach: this is a nice looking development with many pool areas, several restaurants, and a spa, all of which are accessible to the residents of Montecristo. Food in the restaurants is good and surprisingly reasonably-priced. Service is universally slow in the restaurants. The pool areas are attractive, but they can be crowded and expect little to no service. The major positive is that the pools are nice and warm. This property is built-up on a hill, so they have lots of gas-powered golf carts zipping people around the property. The smell of gas fumes in the air gets old.

Immediately upon check-in you will be hounded to take the time share tour. The employees get points if they are able to sign you up for the tour, so expect constant badgering, especially when in the main resort. We did the tour so that we could familiarize ourselves with the property and to get the $200 in food credits and $100 in spa credits. The tour, which included breakfast, took about 2 hours. All I have to say is that the timeshares here are dramatically over-priced. Units can be bought for much less on the secondary market. If you do consider buying, I suggest doing your homework first because many other companies offer a much better value. I also understand that development has come to a halt. They have been talking about the construction of golf courses for years, but nothing has happened. They have also been talking about a market in the compound for years, but apparently that has stalled, too.

The property is located just west of Cabo San Lucas. The location is very nice. Instead of paying a lot of money for airport transportation and local cabs, I highly recommend that you simply rent a car. We were glad that we did.

Montecristo's units are located on the hill, so you will either need to wait for the shuttle or drive your own car to get anywhere. We are big walkers, but walking this mountain was just not in the cards. Having to drive to everything gets old. The trade off is that the view from the villas is incredible.

I was disappointed upon check-in. Check-in is located in what looks like a converted villa...not a welcoming reception area. The people were ok...not rude, nor overly helpful.

The villa itself is very nice. The major perks are the private infinity pool (very warm water!), jacuzzi, grill, computer located in the room, and free internet. The units have a washer and dryer, but you need your own detergent. The beds are not very comfortable. They are rather lumpy. The showers are good. The kitchen is nice and more than adequate. Daily housekeeping service is provided. Overall, the villa is excellent.

What lacks at Montecristo is the service. It is affiliated with what I would classify a 3-4 star property. Service at Montecristo is no better. Call to ask for something and you'll be lucky to get an answer or even a call back.

We had villa #20, attached to which is a staff area and bathroom. So, while sitting by the pool you will hear the employees talking, laughing and making noise...not relaxing!

So, who should travel here? If you tend to be easy-going, you will absolutely love the villa and may not notice the poor service. If you are accustomed to high-end service, you will definitely be disappointed.

I give this property 5 stars for the view and for the amenities provided by the villa, 2 stars for the service, 1 star for having to deal with the shuttles, 1 star for being harassed by the time share folks, and three stars for the neighboring property. On balance, I give it a 3.

Other thoughts: the beach is beautiful, but you cannot swim in the water at Sunset Beach due to dangerous conditions. You can swim in the beach at Pueblo Bonito's other properties in Cabo (Rose and Cabo San Lucas), both of which are older properties. You are able to sign meals at these properties to your room.

There is a Costco is Cabo, so that is a good option if you'd like to stock up on food to cook yourself.

  • Stayed: December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank brianloasangeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (982)
Traveller rating
Traveller type
Time of year
Language

929 - 935 of 982 reviews

Reviewed 5 December 2010

My family comes here every year and stays for 15 days. It's absolutely beautiful. They're HUGE homes built high in the mountains with a fabulous view of the Pacific Ocean. It comes complete with 2 levels, 3-4 bedrooms, huge baths with walk-in closets and, gourmet kitchen, our door grill and large private pool. Maid service and twice per day and the pool boy comes by daily to clean/service the pool and jacuzzi. 2+ car garages, desktop computer with free internet connection and endless amenities. It feels so much like home we keep coming back. The kids and adults love the peace and quiet of being on this side and heading into Medano Beach or downtown to jetski, parasail, other beach activities and nightlife. Great for large groups as the houses can easily accommodate 8 to 2 people easily. You must try this place if you're ever in Cabo and want to have a remarkable and unique place to stay. Can't go wrong.

  • Stayed: July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank WorldTravelSnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2010

This is my 3rd trip to the villas and am always sorry when my week has ended. This trip I went with 5 girlfriends and we got the 3 bedroom villa. We had more than enough room and beds. They added an outside bathroom near the private pool which was a nice upgrade along with more lounge chairs. Pool is always warm. We grabbed a cab into town at night or during the day for only $12 (6 girls). You need to negotiate. Several in our group went to the spa at Pueblo Bonito Sunset and had a fabulous experience. I think the service is the best out there. I already booked for this summer since I cannot wait to go back. The club house for Montecristo is still not open and not sure what the hold up is since it looks basically done. The grocery store and new restaurant will be spectacular once they finally open that too. It looks like it is done too but again, not sure why they haven't opened it unless things are too slow. They offer a $19 shared van to and from the airport which was well worth it. We also rented at car from Avis on the property which is a great deal if you want to drive around. We tried Mega for our grocery shopping (directly at the round-about near the toll road) and really liked it much better than our experience at Walmart or the local store in Cabo. They had a full selection of breads, cheeses, amazing meat department and any wine or beer you could want from all countries. We brought bottles down this time but would not bother the next time I visit. Negatives of the resort: Sunset fitness center was hot and stuffy, no wireless in brand new villas but they do provide a computer!

  • Stayed: October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Surfer9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2010

This place in one word...was AMAZING.

The villa was great and the view was abousolutely gorgeous! We stayed in Villa #8 which is located at the top of the resort. All of the villas are decorated and organized in the same way there is a master bedroom, living room, kitchen and dining room upstairs all which have sliding glass doors that lead out onto the top story of the two story deck. On the top level of the deck there is a table with chairs, grill, lounge chairs and a jacuzzi. Then downstairs there are two other bedrooms with living area again all with sliding glass doors out onto the other level of the deck with the infinity pool. It was very nicely laid out and we really enjoyed the place.

As for the service there...that was fanatastic also. Everyone was very accomodating and tried to make you feel right at home from the room service to the shuttle service down even the maids.

I can't speak high enough about this place. If you go you will love it! I can't wait to go back!!

  • Stayed: August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank RiL123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2010

The Montecristo Estates is a resort that doesn't have hotel rooms but instead has villas/houses with 3 bedrooms and 4 baths, a balcony and your own pool. It was pure perfection.

Stayed: July 2010, travelled as a couple
1  Thank MeganS18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2010

Floating in my private infinity pool at my Villa for a week, looking at the ocean coastline, washed away all my stress.
I also had a terrific dinner of mesquite grilled lobster, and a Margarita at the Galeron restaurant near the marina in Cabo.

1  Thank cmw333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2010

My husband and I went with my two brothers and their wives, traded a Registry Collection week for a 4 BR Hacienda, but the view was directly into the "mountain" in front of Montecristo so they finally traded us to a 3 BR up top, #10 which is probably the best villa in the place. Luckily, there were only 3 couples so we didn't need the 4th bedroom. We went in September last time (VERY HOT) and noticed the haciendas were lower, but figured the view was still great, but after getting down by the pool in Hacienda #1 this time we weren't impressed. Don't consider the haciendas an upgrade, just an extra bedroom with a less than optimal view.

The Check-in staff was pretty unfriendly again, same as last time, which surprised me because the rest of the staff is fantastic. Javier was our concierge and he did everything possible to get us the best view. The drivers and staff at all the Pueblo resorts were more than friendly.

After we got to our final Villa, the trip was incredible...

Houses are fantastic- beautiful, comfortable, top-notch everything, had everything we did or could need. (Except conditioner! Don't forget to bring some)

Sky pool at Pueblo Bonito Sunset Beach was fun- great food. Pacifica poolside was mediocre. Had food delivered to the house this time once- took awhile but was a nice service and great quality, excellent value. Went to Walmart again and bought a few things, but mainly took our rental suburban to the other Pueblo Bonitos and hung out on their beautiful beaches and ate there during the day, especially Blanco. We ate at Cilantro's again and it is excellent for a beach restaurant. Drinks are pricey but food reasonable.

We went back because of the view and so we could all hang out together all the time(not in separate hotel rooms) it was definitely worth it. We needed an extra night after our "week", so we got moved to the villa next door. The A/C and the internet didn't work in this one so they gave us a discount off the nightly rate after some argument... The weather was perfect the whole time and only got hot this last day, so we actually needed it (go figure!)

Wireless internet- they have a computer hooked up to the internet, but not wireless. My husband brought a small wireless router and we had wireless all throughout the house and pool.

Would definitely go back again- for adults only, though. My brothers agreed- scary for younger children with the negative edge pools and no fences.

  • Stayed: May 2010, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Luxtraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cabo San Lucas hotels
5.1 mi away
Esperanza - Auberge Resorts Collection
2.2 mi away
Villa La Estancia Beach Resort & Spa Los Cabos
4.1 mi away
The Cape, a Thompson Hotel
The Cape, a Thompson Hotel
#8 of 71 in Cabo San Lucas
1,103 reviews
Show Prices
Show Prices
Show Prices
1.9 mi away
Pueblo Bonito Sunset Beach Golf & Spa Resort
2.1 mi away
Villa del Arco Beach Resort & Spa Cabo San Lucas
1.2 mi away
The Resort at Pedregal
The Resort at Pedregal
#2 of 71 in Cabo San Lucas
1,828 reviews
Show Prices
Show Prices
Show Prices

Been to Montecristo Estates Pueblo Bonito? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Montecristo Estates Pueblo Bonito

Address: Predio Paraiso Escondido, Cabo San Lucas 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Spa Swimming Pool
Hotel Style:
#4 Romantic Hotel in Cabo San Lucas
#7 Spa Hotel in Cabo San Lucas
#7 On the Beach Hotel in Cabo San Lucas
#7 Luxury Hotel in Cabo San Lucas
#13 Family Hotel in Cabo San Lucas
Price Range: £514 - £810 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Montecristo Estates Pueblo Bonito 4.5*
Number of rooms: 33
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com and 5viajes2012 S.L. so you can book your Montecristo Estates Pueblo Bonito reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pueblo Bonito Montecristo Hotel Cabo San Lucas
Montecristo Estates Pueblo Bonito Cabo San Lucas, Los Cabos, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing