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“Lives up to the hype”

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The Resort at Pedregal
Ranked #2 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed 10 April 2014

I just got back from Capella Pedregal and I am already planning a return trip. It was private, beautiful and everything everyone says it is. I love that we could walk into town for some cheap local food and I loved that we could lounge by the pool all day without too much of a crowd. My favorite things were: green juice offered, the spa, el farallon restaurant was magical (make reservations in advance if you can) That said, I noticed a few reviewers saying it is too pricey at Capella. I will say, I am from NYC so I tend not to get sticker shock often, Capella is pricey yes. But you get what you pay for. I have stayed at other 5 star places in Cabo (One and Only) and that is equally as good, just different and not near town. Prices fluctuate throughout the year so if it matters to you, compare the 5 star places and go to the one that offers the best deal. You cant go wrong with Capella though... very special place.

Room Tip: Stay near El Farallon restaurant for unobstructed views
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  • Stayed: April 2014, travelled as a couple
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3  Thank KJS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapellaManagement, Manager at The Resort at Pedregal, responded to this reviewResponded 28 April 2014

Dear KJS S

Thank you for your very special and thoughtful review. We are so pleased to have received such positive recognition from so many of our reviewers, and am pleased to learn that we lived up to our reputation and your expectations.

Glad that you were able to take advantage of our close proximity to town and enjoy some of the local activities and food.

We look forward to welcoming you back once again in the near future.

Best regards,


John Volponi
General Manager

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922 - 928 of 1,820 reviews

Reviewed 5 April 2014

My name is Pedro Romero, and i just needed to express myself again for the third time through trip advisor how much me and my lady love this place we call heaven on earth. We have loved it so much that we have came to this hotel three times already, and let me tell you, its not going to be our last time.
I would not know where to start or where to end when it comes to expressing my feelings, thoughts and memories about capella pedregal. I personally feel that as soon as you approach "the tunnel" that is when you start feeling it in youre bones that youre about to be introduced to the most amaizing hotel in all cabo san lucas.
The first thing that happens after you get passed the tunnel is you getting hipnotized with the beauty that youre eyes concieve as youre being welcomed to heaven on earth. Youre speachless due to all the beauty that surrounds you; and before you know it, youre girlfriend is asking you to please breath.
You get greated with a deliscious drink and then taken to youre beautiful room where youre personel plunge pool is waiting for you!!!
Before i continue i need to say that this place is just not known for its beauty and materialism, but for its quality lovable staff that i now consider my good friends. when ever you need help, some one is always there to assist you, if you have a question or concern, you better believe no one there will hesitate to help you right there and then.
The mornings are special to us because we get to have breakfast at the most delicious place ever, (Don Manuel's) this place and their breakfast kicks butt!!!!!!!!! from there you walk up to their beach beads next to the main pool and and just relax on one of them while youre delicious breakfast settles in. Once that happens, theres nothing like jumping in the pool, have a few refreshing drinks while you meet new people from all over the world.
Ofcourse how can i forget they're world known massages, these massages will make you feel fifteen years younger by the time theyre done with you, "a must do"
We would love to finish off our evenings either having appetizers outside Don Mauel's while listening to live soft music or going to they're number one restaurant in capella pedregal, "El Farallon" this restaurant is enbedded on a mountain right next to the ocean!!!!! yes you heard me right..... youre enjoying fresh ocean food while the waves are hitting the side of the mountain that youre sitting on, just absolutely breath taking!!!!
One thing is reading reviews, and another is expiriencing it, so i encourage everybody that has just read my thoughts and love that i have for this hotel and ALL their employees to stop what youre doing and start making plans to come to Capella Pedregal and meet their amaizing staff and to prepare your self to be treated like a king and queen.

Room Tip: every room there has its privacy, comfort, and loving feeling. some just bigger then others, depend...
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  • Stayed: December 2013, travelled as a couple
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2  Thank pedro r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapellaManagement, Manager at The Resort at Pedregal, responded to this reviewResponded 28 April 2014

Dear Pedro Romero,

All of us here at Capella Pedregal are so gratified for your review and honored that you and your wife have made a special visit to our hotel for the past three years. You have shared just about every detail of the resort, and we so very much appreciate your very kind words.

I have special greetings from all the staff, especially Ricardo and Marisol who had been delighted to be your Personal Assistants during your visit. All of us look forward to your next visit and creating some more special memories!

Best regards,


John Volponi
General Manager

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Reviewed 2 April 2014

Ok. Cabo San Lucas has become pricy, I get it. There are several superlative resorts - Las Ventanas, Palmilla, Esperanza - that have raised the bar to a very high level and Capella is positioned to be in this group. If there is a problem with the overall concept of ultra pricy resorts in Cabo, it's not that these resorts are not great. They are.

The conundrum about Cabo and San Jose is that the atmosphere of the surrounding communities, while quaint, fun and high energy, defies imagining how many businesses justify the kind of price gauging that occurs, not just in the hotels.... That being said, we still love going to Cabo.

My wife and I have stayed at Las Ventanas several times and Palmilla several times. These resorts are fabulous and pricy. But the service level is so high that frankly, THEY ARE WORTH IT. The staff is impeccable with its attendance to every need. You walk into the pool area or the beach and if there is no chair, THEY GO GET ONE and make sure you are situated to enjoy your day. By the end of a stay at either of these resorts, you can only wonder at the training that goes into such perfection.

This March, we decided to try Capella and booked through American Express. The agent said it is currently their top rated resort in Cabo. It's brand new and the location is unique in that it sits very near the town of Cabo San Lucas on the ocean side of the peninsula. You're going to see many great reviews for this property. I agree that the room product is great ($1,200 per night) and the views are great. We saw whales every day. What is not so great is that this place is so overpriced in so many ways that by the end, I frankly had to say...NOT WORTH IT. Obviously, I thought the room rate was ok. But here are some examples: Chap stick $20. Lobster at the fine dining restaurant $75 per pound. Cocktails $14-$16. Beer $9. Bottled water at breakfast $10. By the time we left dinner with no bottle of wine (the wine list sucks) $340. Each day at the pool with a small lunch, plus minus $300. All F&B charges had an 18% gratuity built in - which is ok since I usually tip more (and I did).

Some of the insults to injury? The service was just ok. The experience around the pool and beach just ok. The pool was so crowded that guests were saving chairs starting at 9:00 am and staff could not figure out how to make something happen for you if you showed up later. Fend for yourself appears to be the rule, which is fine most places, but NOT when you're paying that kind of money. Sitting on the beach, I found we needed to go GET a staff person for service.

More? We tip well. Always leave extra on the chit and always leave at least $5.00 per day for the housekeeper. When they emailed me the final bill, I had to inquire what several charges were for. First, there is $184 per day that goes to the federal government (this is above the occupancy tax). Then, there is $172.50 per day that they call "service charge." This, they explained, is for "gratuities for all the staff that serviced us at the property." That's $700 in tips we thought we already paid...

So this trip was $8,300 for a four night stay at Capella Pedrigal (with no spa treatments!), plus airfare, dinners out in the city, airport transportation, etc. We have stayed at 5 star properties all over North America, Hawaii, Mexico and Europe and the truth is have never felt quite so taken advantage of.

Proceed at your own risk.

  • Stayed: March 2014, travelled as a couple
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48  Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapellaManagement, Manager at The Resort at Pedregal, responded to this reviewResponded 7 April 2014

Dear Joseph B,
Thank you for taking the time to share your comments and your thoughts not only about Cabo but also about your experience at Capella Pedregal. I was pleased to see that you enjoyed your room, found the facilities and the setting to be great, however, I regret that all was not perfect with your visit, and have taken note of your comments and reviewed them with our team so that they we can affect those changes or improvements to ensure that these are not issues in the future. I can assure you that during the busy spring break period, we had all of our available poolside chaise lounges out by the pool, and while the Don Manuel’s Pool was frequently busy, there generally was space available at our Beach Club Pool which has its own full service staff. I do apologize for any lapses in service at the beach. I agree with you that this should not happen as the service and amenities at the beach should be at the same level as poolside.

I did want to comment on pricing and the additional taxes and service charges. The tax rate and the service charge that is applied to the room rate is fully disclosed at the time of booking and our hotel confirmations indicate the total amount to be paid including the tax and the service charge. We do this in an effort to ensure that the guest is fully aware of the charges at the time of booking and prior to arrival. I note that you booked through American Express, who has this full information as well, so I am dependent on them to fully relay the tax and service information to you as we do not usually have direct contact with our guests booked by American Express prior to their arrival.

Regarding food and beverage, our menus feature a wide variety of imported and national beers priced in the $6-$6.50 range as well as some specialty Mexican crafted beers that come from of the small microbreweries in Mexico, priced in the $9 range. Cocktail pricing varies depending on the type of drink and alcohol selected. The $14-$16 cocktails that you cite in your comments are on the high end of our offerings and are for the specialty crafted cocktails that utilize special small batch liquors and a variety of freshly squeezed juices, house made bitters or syrups, or perhaps were one of barrel aged cocktails. This pricing is in line with many of the other resorts in our area, including those that you have cited in your comments. There is an additional 16% sales tax and 15% service charge added to the pricing and this is noted on all of our menus as well as clearly noted on the guest check when presented to your for signature.

I apologize for the length of my response, however, I did want to take the opportunity to point out that we do have a variety of options in our food and beverage program, and that there are some things, such as the local tax rate that are beyond our control. We will most certainly address those areas that you have highlighted where we can do better, and I sincerely hope that we will once again be able to welcome you back to Capella Pedregal so that you can fully experience the type of service and attention for which we strive to provide to all our guests.

Sincerely,

John Volponi
General Manager

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Reviewed 30 March 2014

We spent almost a week at this fabulous resort. Driving up through the tunnel makes you feel like you are entering another world and it doesn’t take you long to realize that you really are. The staff is amazingly attentive right from when you step out of the shuttle and they hand you a welcome margarita. The welcoming front desk area frames a beautiful view. The entire resort is beautiful. The room and the plunge pool were fabulous. We really could see whales jumping from our patio. Guacamole, chips and coronas showed up in our room like very tasty magic every afternoon. The staff at the adult-only infinity pool was great. They (Omar and Fernando) kept us comfortable and well supplied with plenty of food and drinks. They took great care of us.
Mariel, the personal assistant, was in contact with us weeks ahead of time to help us plan our vacation. She made great suggestions for excursions and was very welcoming. Her help was invaluable in making this a memorable vacation, especially since I proposed while there. She helped me pull off a great night. If you are also planning a proposal, or just a romantic evening with the one you love, I strongly recommend a private dinner on the beach. Pedro was our waiter. He was attentive and sweet. We felt like royalty for the evening.
The food was wonderful. My favorite meal was actually Huevos Racheros on the beach with a margarita. It was noon at home, even if it was just 9am in Cabo. LOL. Our first full day we spent in chaise lounges on the beach. It made us feel like we were on a private beach. The beach menu was wonderful. We didn’t have any bad meals from the list. Also, if you enjoy the capella margarita, ask for some chili lime chips. They are a perfect match for the margarita. I definitely need to figure out how to make those! We had a meal at el Farallon. The site was perfect and the ambiance lovely. Well worth a visit. However, I think the food was more flavorful at Don Manuel’s. Their seared sea bass with corn-vanilla pudding is not to be missed.
The spa was wonderful and relaxing. We both got 90 minute massages and enjoyed the amenities as well. I would recommend the hydrating mask with the massage. I wish I could be there for a month to try the treatments for each moon phase.
I am sure that I am forgetting to mention many wonderful things about Capella Pedegral. I do, however, suggest that you check it out for yourself. We had an amazing stay.

  • Stayed: March 2014, travelled as a couple
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3  Thank GlastonburyFoodLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapellaManagement, Manager at The Resort at Pedregal, responded to this reviewResponded 7 April 2014

Dear Galstonbury Food Lover

Thank you for taking the time to share your comments about your visit to Capella Pedregal. Given that you are a “food lover”, I was especially pleased to see that you enjoyed so many of the resorts menus and restaurant offerings. I like your suggestion of enjoying the Chili Lime Chips with the Capella Margarita!

Thank you as well for your recognition of our staff, in particular, Omar and Fernando at the pool as well as Mariel your Personal Assistant. I am so pleased that Mariel could assist you with all your plans and ensure that you felt especially taken care of.

Thank you for your visit. We look forward to the opportunity to welcome you back on another future occasion, hopefully in a different moon phase so that you can enjoy yet another one of our specialty treatments.

Best regards,

John Volponi
General Manager

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Reviewed 29 March 2014

This place was absolutely fantastic in every way. The staff is incredibly nice and welcoming. They make you feel like royalty. My husband and I stayed in a private suite which was phenomenal and wildly romantic. We loved every moment and can't say enough. One of my favorite parts was the breakfast. We asked for a table set apart so we could enjoy the serenity of the ocean view. We weren't sure if we would order a la carte or go for the buffet. I went inside to check out the buffet and found it delightful. I went back to the table and asked my husband to do a walk through, as well. With a giant smile on my face, I told him, "You have to see this". The breakfast buffet is as delicious as it is beautiful. We especially loved our service and time with Marilyn and Luis. Wonderful people, wonderful place. Thank you, Capella Pedregal, for the beautiful memories!

Stayed: March 2014, travelled as a couple
2  Thank AdrienneBTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapellaManagement, Manager at The Resort at Pedregal, responded to this reviewResponded 7 April 2014

EXTAORDINARY!

Dear Adrienne BTN

Thank you for sharing your review and your comments. We are so pleased that you felt like “royalty” during your visit! It is always a pleasure to pamper our guests and make them feel special.

Thank you as well for your great review of our beautiful breakfast buffet served in our Su Cocina. It is certainly one of the best ways to enjoy all of our Mexican specialty breakfast items as well as a full range of fruits, fresh squeezed juices, and a wide array of freshly baked pastries and breads.

It was a pleasure to pass along your kind recognition of Marilyn and Luis, they were so pleased to learn that they helped to make your visit special and memorable.

Thank you for your visit to Capella Pedregal. We look forward to the opportunity to welcoming you back once again in the very near future.

Best regards,

John Volponi
General Manager

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Reviewed 25 March 2014

My husband and I went for a couples get away in December. It was perfect. Our room was amazing. The view was wonderful. We could see whales every morning. Pool was never crowded. Food was absolutely wonderful. The staff was amazing/ We did dinner on the beach one night and it was perfect! Loved every second of the trip and we will be back

  • Stayed: December 2013, travelled as a couple
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3  Thank daisy6504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapellaManagement, General Manager at The Resort at Pedregal, responded to this reviewResponded 26 March 2014

Dear Daisy 6504

Thank you for taking the time to share your comments and review on Trip Advisor. I am so pleased to see that you enjoyed your visit, and took advantage of one of our special custom “beach dinners”. It is the perfect romantic setting with your own table and personal bon fire on the beach.

Thank you for choosing Capella Pedregal for your vacation. We look forward to the opportunity to welcoming you back in the future.

Best regards,

John Volponi
General Manager

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Reviewed 19 March 2014

My wife and I spent three wonderful days in February 2014 at the Capella and found it to be a truly exceptional hotel. The location is stunning and the facilities, rooms, food are all absolutely first class. The ambiance is friendly, tranquil, and elegant. The buildings are are well designed and laid out in a very soothing fashion.

What makes the Capella so special is the attitude of the staff. They were genuinely warm, friendly, very well informed, highly competent in what ever role they were performing, and more than anything else they always made us feel like were guests rather than clients or customers.

I highly recommend the Capella Pedregal and look forward to returning.

  • Stayed: February 2014, travelled as a couple
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6  Thank Dominic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapellaManagement, General Manager at The Resort at Pedregal, responded to this reviewResponded 26 March 2014

Dear Dominic S

Thank you for your visit to Capella Pedregal and for sharing your wonderful comments regarding your visit. I especially appreciate your comments about our staff and am so pleased that you felt welcomed and well taken care of by the team.

We look forward to welcoming you and your wife back for another getaway!

Regards,

John Volponi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Resort at Pedregal

Address: Camino Del Mar 1, Cabo San Lucas 23455, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Cabo San Lucas
#1 Luxury Hotel in Cabo San Lucas
#1 On the Beach Hotel in Cabo San Lucas
#1 Romantic Hotel in Cabo San Lucas
#1 Top resorts Hotel in Cabo San Lucas
#2 Business Hotel in Cabo San Lucas
#2 Family Hotel in Cabo San Lucas
Price Range: £697 - £1,164 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Resort at Pedregal 5*
Number of rooms: 113
Official Description (provided by the hotel):
Your journey begins as you emerge from Dos mares Tunnel, carved through a solid mountain, to discover paradise. The Resort at Pedregal welcomes you with familial Mexican charm. The check-in desk, located below the azure blue sky, illustrates the endless possibilities. 96 rooms and suites, each with a private plunge pool with stunning ocean views, personal assistant service, fireplace, LCD television, iPod docking station and complimentary wireless internet, and complimentary refreshments allow you to rehydrate and renew. ... more   less 
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Also Known As:
Capella Pedregal Hotel Cabo San Lucas
The Resort At Pedregal Cabo San Lucas, Los Cabos, Mexico

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