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Pueblo Bonito Rose Resort & Spa
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Reviews (4,853)
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3,083
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391
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133
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3,446 - 3,451 of 4,853 reviews
Reviewed 17 November 2013

Excellent experience. A beautiful piece of property with an outstanding location.

The staff we're very attentive. Our housekeeper, Angeles, was stellar. She spent 3-4 hours a day cleaning our apartment, was friendly, and a delight!

This is a 20 year old building, which is well maintained, but there were a few items that need to be addressed: 1) the hardwood floor in the library needs to be replaced (has extensive water damage), 2) the arched windows adjacent to the pool table needs to have the window dressing replaced (badly sun damaged), 3) exterior wall on the bay side of the building needs repainting.

Room Tip: If you get the opportunity to stay in the owner's suite (6001 penthouse) go for it! With five full bedrooms/bathrooms, a pool room, exercies facility, lap pool, two balconys, business area, library, game room, etc. it's perfect for a large family get together. (it's probably 6000sf of living space)
  • Stayed: October 2013, travelled with family
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2  Thank Kriste P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

We recently rented a car for a day trip from the AVIS rental location at this hotel. It was the only charge we put on our credit card during this trip. Subsequently, thousands of dollars in fraudulent charges appeared on our credit card and various locations throughout the immediate area. Fortunately, our credit card company (Chase) was on the ball and rejected them. Someone from AVIS or this hotel appears to have gained access to our credit card information. So, beware if you are renting a car at this location.

By the way, the hotel is outstanding.

Stayed: October 2013, travelled with friends
2  Thank Walt and Gwynne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

My fiancé and I were fortunate enough to be able to spend a week in Cabo San Lucas at the Bonito Rose. The property was gorgeous and everyone that we encountered was super friendly. Our room was huge, clean and had an incredible view. The only bad thing I can say about the Bonito Rose is that the showers were usually luke warm at best but we were living in paradise and that didn’t seem to matter much. The food was good, the people were so so so nice and I would definitely go back.
One person I really wanted to give a special thanks to is Maurilio, who worked out front at taxi stand. We had pre arranged travel with some shuttle service whose name escapes me… Trans Cabo maybe… any way they left us stranded at the hotel on the day we were to go home. Maurilio called them and they confirmed that they were not coming to pick us up. Maurilio took care of everything without any further costs to us. He arranged for a cab to take us to the airport and would charge TransCabo for the difference. I have the type of personality that needs to be at the airport the two hours early (missed a flight a few years ago) and if Maurilio hadn’t of taken care of us the way he did I would have likely had a meltdown.
Our trip was great and I look forward to going back someday. If you go to Cabo San Lucas be sure to check out the Mango Deck what a fun place that was, a restaurant right on the beach.

  • Stayed: October 2013, travelled as a couple
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2  Thank Beth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

We just returned from a 4 night all inclusive stay at the Pueblo Bonita Rose in Cabo San Lucas. I have to say that we were pleasantly surprised at the overall experience during our stay. From the very beginning at checkin, Hugo was extremely pleasant and made the process go so smoothly. We had arrived at 1:30 and even though checkin was not until 4 pm he still was able to put us in a room asap so we could start enjoying our holiday. When we got to our room we noticed there were two double beds and unaware that that was all that each of their rooms had, Hugo was quick to accommodate us by changing our beds to an extra large king. Also our toilet was constantly running and immediately after informing them they were there to fix. The convenience of being a quick walk into town made was definitely a plus. The beach was beautiful also. I would definitely stay at this resort again. Thank you for making our first trip to Cabo very enjoyable!

  • Stayed: November 2013, travelled as a couple
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2  Thank Winkytoots2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuebloBonitoResorts, General Manager at Pueblo Bonito Rose Resort & Spa, responded to this reviewResponded 22 November 2013

Dear Reviewer,

We feel so happy to hear that you had a wonderful time during your stay with us, we'll make sure to pass your recognition to the staff members you mentioned above.

Warm Regards,
Goyita Osako, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

During our trip to the Rose, we met Armando a pool side waiter. He took excellent care of us for a whole week. His service was outstanding, providing food, drinks, information of the surroundings. He provided some off resort sites to see. He knew about fishing snorkeling and who to deal with at the resort for off site attractions. But most important he made you feel as if you were part of his family and wanted to make sure our vacation was enjoyable, The rest of the staff was warm and kind and took care of our needs. If you ever go the Rose be sure to find Armando who will provide you a wonderful loyal service. Sincerely, Ray Flach

Room Tip: Book your excursions through the hotel /resort, if there are issues they are able to help. The vendors on the beach just want to book you for the money and will not take care of problems that may occur.
  • Stayed: November 2013, travelled with family
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2  Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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