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“EXTRAORDINARY SERVICE!!”

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Pueblo Bonito Los Cabos
Ranked #11 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed 25 February 2014

We just returned from an amazing 3 week stay with our family at the Pueblo Bonito Blanco!!! It was top notch from check in to check out!! Everyone from the front desk, right down the bellmen (Ozcar & Antonio), the maid (Janet) and our favorite beach helper (Miguel) were excellent!! The activities staff: Linda, Donny, Sandra and Steph were fantastic; always creating a fun playful environment with poker games, Mexican bingo, Water Volleyball and cooking classes with a 5 Star Chef (Manuel); who even gave us his amazing recipes and special Mexican ingredients... shh. :) It was great fun and safe for the whole family!!
Being a business owner I like to recognize extraordinary service wherever I find it.
Henoc the manager was especially outstanding!! He made sure our reservations were perfect and he went the extra mile to make sure we had a great family vacation! I always say you can tell the quality of management by the quality of people and I can say without a doubt that the Blanco has them both!!
I highly recommend the Blanco for a fun, relaxing family retreat!! We will definitely be back next year!!
~ The Browns

Room Tip: The Blanco is a bit dated, but it has an amazing view of the Ocean from 95% of all the rooms so almo...
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  • Stayed: February 2014, travelled with family
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2  Thank Justin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,144 - 2,150 of 3,068 reviews

Reviewed 25 February 2014

A great stay with excellent service and environment. Totally enjoyable for two weeks. Special thanks to Andrea at the front desk, Martin behind the bar, and Donny at the pool. Swimming in the Sea of Cortez is a highlight at this resort.

  • Stayed: February 2014, travelled with family
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Thank travelman102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

We spend the third week in January at Blanco and keep coming back because of the weather, the location and the friendliness of the staff. The bell staff is very welcoming, Antonio and Oscar in particular, who are anxious to help you in any way. There is nothing more beautiful than having lunch at Cilantro, looking at El Arco, with Demetrio as your server! The property is a 3-star hotel, right on Medano Beach and a short walk to downtown Cabo, with its Clubs and many restaurants. The rooms are in need of updating, including new flat screens, new, comfortable furniture and updated bathrooms. The rooms feature separate bedrooms and the beds are comfortable. Each room has an ocean view with balcony. The resort typically overbooks which is frustrating for travelers and, understandably, causes many to leave with a negative opinion. Overall, our experience has been very positive but updated rooms would definitely make a big difference.

Room Tip: Avoid rooms close to the Flamingos! Over the lobby and the north side of the property are best.
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  • Stayed: January 2014, travelled as a couple
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Thank Betsy018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

PB Blanco is a wonderful place to stay....it's right on El Medano beach, the balcony has a fantastic view of Los Arcos and where you can take great pictures of the sunrise and sunset. Antonio the Bell Man was my "entrance concierge." He provided guidance and advice for my cab trips downtown and was always pleasant to deal with. Housekeeping was terrific---Columba did those "towel sculptures" that were cool and amusing. I recommend booking a Swedish massage at the Salon de Belleza on the 2nd floor---Elena does a fantastic job! Blanco is staffed with kind and friendly people. It's comforting not to stress out on holiday when you have people who do their jobs very well. The lobby smells so nice....it's a calming and soothing aroma. Our timeshare is on the 4th floor and our stay is always on President's Day week in February. It's a great time to be in Cabo, weather-wise. I believe all the rooms have a view. It's great to sit in the balcony to look at the ocean, read a book, eat breakfast or just hang out. I love Pueblo Bonito Blanco.

Room Tip: I think all rooms have a view. When you reserve a room, please follow up with an email or two to obt...
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  • Stayed: February 2014, travelled solo
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1  Thank Mamancita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

Checked in with a group of 3, had rooms for 2 groups ready. Granted we were early, however, have 3 rooms or wait until all are available. Other than that, property was lovely, food great, room service very good, waiters & waitresses were excellent. It would have been nice to have water and beverages in the room refridgerators.
Great location and fun beach area. No resort sales pressure. Appreciated that alot!!!! So relaxing!
Dago gave us great references of places to go and Hugo was super accommodating our with checkouts. He allowed us a noon check out, which helped out a ton! Bellman, Antonio was super nice and helpful too.
Would definately come here again!

Room Tip: See if there is a room upgrade when you get there.
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  • Stayed: February 2014, travelled with friends
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Thank oceanmama3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

We spend two weeks every year and always hate to leave. It's called location, location, location. It's hard to beat. Henoc at the front desk is wonderful, Ozcar the bell boy is terrific, and all of the waiters at the beach are always on top of their game. My only complaint is with house keeping and I don't mean the maids. There seemed to be a shortage of soap and shampoo. I was even given a opened bottle of shampoo...again, not by the maid.

Stayed: February 2014, travelled with family
Thank Cathy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

At the bottom is the email I sent prior to arriving, asking them to please save our room.

This completely Unacceptable! I read reviews of this hotel overbooking before I left and it happened to us. The management of this hotel is terrible, they ruined our first day and part of our second day of vacation. They refused to compensate us for our troubles.

We booked our room at the Pueblo Bonita Blanco in December, 7 weeks prior to arriving. I emailed the resort 1 week prior to arriving explaining to them we would be arriving late and to save our guaranteed room. We arrived at 11:00 on Friday, February 7th only to find out the Blanco did not have a room for us. We were told we would have to stay at their sister hotel the "Rose" next door, but the room had a great ocean view, I knew the front desk person was lying as I've stayed at the Rose before.

We were walked over to the Rose and taken to room 4018, o ocean View, The safe was broken and the phone did not work! We immediately went back down to the Roses front desk and insisted on a better room, they did not have one as the hotel was completely booked. I started to leave and head back up to our crappy room when the front desk clerk emerges from a side door and says he can move us to a better room in the morning after checkout, they promised us room 6005, which would of had a an almost unobstructed view, right before we were to move to our new room they put us in room 5009, that has half an ocean view! This was a complete disappointment, we Paid for and were guaranteed an unobstructed view at the Blanco and ended up at the Rose.

One last thing for the front desk clerk at the Blanco, You don’t lie to your customers and I’m not lucky to have a room that I will be able to stay in without having to move! We booked a room of 8 days 7 nights and that’s what you honor! This place fails completely on customer service!


From: Tim Gorrie
Sent: Monday, February 03, 2014 10:12 AM
To: blanco.reservaciones@pueblobonito.com/mx
Cc: Tim Gorrie; tgorries@gmail.com
Subject: Reservation for Timothy & Karen Gorrie

Good Morning Goyita, and Staff,

My wife and I will be arriving at the Pueblo Bonito Los Cabos Blanco on Friday, February 7th. Our flight does not arrive until 8:30 PM, so I’m assuming we will not reach the resort until
after 10:00 PM. I just want to make sure you save the requested room, 8 days, 7 nights, for us at the “Pueblo Bonito Los Cabos Blanco”, that is guaranteed on our Expedia reservation. We requested a room on the
highest floor possible, for the great unobstructed ocean views of El Arco and Medano Beach.

We stayed at your sister hotel 2 years ago “Rose” and enjoyed it, except for the ocean view was minimal. We selected the “Pueblo Bonito Los Cabos Blanco” this year specifically for it’s
views and proximity to the beach and marina.

We are looking forward to our stay at the Pueblo Bonito Los Cabos Blanco!

Pueblo Bonito Los Cabos Blanco
Fri Feb/7/2014 - Fri Feb/14/2014
Expedia Booking ID4626A5

Sincerely,

Timothy E. Gorrie

  • Stayed: February 2014, travelled as a couple
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Thank Timothy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuebloBonitoResorts, General Manager at Pueblo Bonito Los Cabos, responded to this reviewResponded 25 February 2014

Dear Reviewer,

We would like to thank you for taking the time to review us and also we would like to offer you our most sincere apologies for any inconveniences that we may have caused you.Pueblo Bonito Los Cabos its an excellent property, however our sister hotel Pueblo Bonito Rosé is as well a great place to stay, and they're only 100 feet away from each other. Ocean view rooms cannot be guaranteed, all of our rooms at Rosé have a partial ocean view, pool view or garden view, but we are located exactly in front of the Medano Beach, the most famous beach in Los Cabos. Once again we are sorry about your experience but we truly appreciate if you could give us another chance to welcome you and treat you the way you deserve.

Warm Regards,
Goyita Osako, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pueblo Bonito Los Cabos

Address: Playa El Medano, Cabo San Lucas 23450, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cabo San Lucas
#8 On the Beach Hotel in Cabo San Lucas
#8 Family Hotel in Cabo San Lucas
#8 Luxury Hotel in Cabo San Lucas
#13 Romantic Hotel in Cabo San Lucas
Price Range: £266 - £514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Los Cabos 4*
Number of rooms: 128
Official Description (provided by the hotel):
In Cabo San Lucas at the tip of the Baja called Land’s End lies the Pueblo Bonito Los Cabos, a luxury beachfront hotel surrounded by the magnificent desert, abundant sea life, inspiring coastline and many activities that Los Cabos has to offer. This casual Los Cabos resort offers the perfect combination of excitement and solitude. Situated on the clean golden sands of El Médano beach close to a multitude of water sports, Pueblo Bonito Los Cabos offers pampering service and fine accommodations. Now offers a deluxe all-inclusive option which includes all resort restaurants and bars, as well as those at sister property Pueblo Bonito Rosé Resort and Spa. ... more   less 
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Also Known As:
Pueblo Bonito Blanco Los Cabos Hotel Cabo San Lucas
Pueblo Bonito Los Cabos Cabo San Lucas, Mexico

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