Very poor customer service when it comes to reserving a table for the dinner event (Surf and Turf Night). We made reservations through concierges only to be told that we are not on the list. Dining room hostess told us we had to have a reservation slip. No one told us we had to have a silly slip of paper. Furthermore no instructions on the advertisement in our room or in the elevator explained how to properly make reservations for these events other than to call your hotel concierges. You are left up to trusting the person on the phone who mishandles it. Funny thing, the family waiting behind us had a reservation slip but because they were not listed on the host reservation list they too were not allowed in. PB Los Cabos (Blanco) managed to find space at Cilantro's for both groups but the cost was much more than we were expecting to pay.
- Official Description (provided by the hotel):
- In Cabo San Lucas at the tip of the Baja called Land’s End lies the Pueblo Bonito Los Cabos, a luxury beachfront hotel surrounded by the magnificent desert, abundant sea life, inspiring coastline and many activities that Los Cabos has to offer. This casual Los Cabos resort offers the perfect combination of excitement and solitude. Situated on the clean golden sands of El Médano beach close to a multitude of water sports, Pueblo Bonito Los Cabos offers pampering service and fine accommodations. Now offers a deluxe all-inclusive option which includes all resort restaurants and bars, as well as those at sister property Pueblo Bonito Rosé Resort and Spa. ... more less
- Reservation Options:
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- Also Known As:
- Pueblo Bonito Blanco Los Cabos Hotel Cabo San Lucas
- Pueblo Bonito Los Cabos Cabo San Lucas, Mexico