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“Not perfect, but very close!”

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Welk Resorts Sirena Del Mar
Ranked #12 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Roseville, CA
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Not perfect, but very close!”
Reviewed 9 August 2013 via mobile

This is a lovely small resort built onto a rocky promontory between two small coves. Unlike the mega resorts in the area, this one has a very personal feel to it. By the end of the week, we knew most of the employee's names and they knew ours. Special thanks to Gina, Abraham, and Francisco; these employees were not only professional, but also so warm and engaging. The rooms are nicely appointed and the views are gorgeous, as has been said before by other reviewers.

We also liked Colin the timeshare salesman, who tried hard to make the sale but wasn't pushy or rude when we said no. Actually, this was probably the most enjoyable timeshare presentation we have ever been to. We learned a lot about the area and what the resort had to offer, and there were no closers, no one followed us out the door, and no follow-up phone calls during the week. If you are going to go to a timeshare presentation, this is a good one to go to. We got $150 credit that could be used on a wide variety of activities or on food at the resort.

We had only one negative experience at this resort and it was resolved to our satisfaction. When we arrived, they put us in room 1104A, which is on the bottom floor behind the pool and bar. Little view and no privacy! The A rooms are the large one bedrooms. Nearly a year ago, we traded on II, which gets the small bedroom; after reading the square footage, I paid about $350 in December to upgrade to the larger one bedroom for the week, also requesting a private room as high up as possible. As a non-owner, I didn't expect the best room, but given how far in advance I had made arrangements, I didn't expect the worst one either. When we called the front desk to request a different room, the man was pretty short with us, said the place was full, we were non-owners and low priority, and we could show up by 9:00 at his desk in the early AM and he would "see." Uh, no. The manager was much more courteous and promised us a specific room on the third floor the next day. Unfortunately, he didn't communicate the arrangement to the first guy at the front desk, who was upset when we showed up at 11:00 to ask when the new room would be ready; "you're coming to me NOW? I told you to come early!" So we had to explain, he called the manager, and he kind of lost face... He was courteous but cool the rest of the week and I preferred to deal with other employees when possible. It ended well, but it is an unusual choice in the hospitality industry to imply that guests are the least important in the entire hotel. I saw enough rooms for sale at this property on discount websites to know I wasn't the only non- owner in the place!

We decided not to rent a car as this was our first visit; I feel it was a good call, even though the taxis were expensive (so are rental cars though). They drive pretty aggressively down there, and there are a lot of confusing one way streets, access roads, and no light at night. We had thought we would use busses more, but as others have said, the road up the hill to the highway is steep, narrow, hot by day, and VERY dark by night. The taxis go barreling down it very fast and you'd be a sitting duck if you were walking. I had thought I could walk through the Cabo Bello residential neighborhood but it is gated and separated from the resort by a fence. It's too bad they don't have a shuttle for that hill, or at least a sidewalk.

We loved the beach at this resort, but it's not for everyone. You walk down a three story spiral staircase, laden with beach chairs (you sign them out for free at the front desk), towels, etc. It appears to get raked every AM by employees of the Cabo Bello neighborhood, which shares the beach (we had many interesting conversations with American expats who lived there), and it's very clean. The palapas always seemed to be available. There is no bar service there, however; byob! Our soft sided cooler really came in handy. They call it a safe swimming beach, but be aware, it's very rocky and the surf is strong; you really get pushed and pulled around a lot. The safe part is that you won't get sucked out to sea too far, but you might get slammed into a rock. I still have the scrapes. The snorkeling is pretty good if you can keep yourself in one place. The water was a nice temp in late July. I would personally not put children younger than 10 in this water, and then only if they were strong swimmers. And you will see everyone gathered at the far end behind a small breakwater because it's a little calmer. Thank you trip advisor folks for recommending water shoes! I would add a first aid kit with some Bactine because the barnacles you get scrapes from have a lot of organic matter.

I give this resort a 5 because we had a five star experience. The balcony with the waves crashing below, the clean private beach, the gorgeous pools, the views, and the great employees... We had a great time. It's a great chill-out place. If you have kids to keep busy or you want a lot of action, a bigger resort closer to town might suit you better though.

  • Stayed July 2013
    • Value
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Helpful?
10 Thank trvlwhenican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (512)
Date | Rating
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English first
Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 August 2013

I want to thank everyone at the Welk Sirena del Mar Resort. From the start we were treated so well and we met Billy and Rafa who went above and beyond to make us feel so welcomed. When traveling you want to relax and enjoy yourself and you will definitely feel like you are treated like not just a guest but a family member. They listen to what we had to say and they came through and exceeded all our expectations. My family now has great memories and will continue to create more in our future travels back to Cabo. This resort not only has amazing staff but the ocean view and the property grounds are so beautiful, the infinity pools are clean, swim up bar, beach access and there is plenty of towels and chairs available, wonderful game room and gym. The food by the pool is delicious, the rooms are wonderful and have everything you need to make yourself a home away from home. It's also located near the costco and walmart so you can buy the necessities and food you need conveniently . All in all I can go on and on about all the great features of this resort but I hope you take the time and stay here, see for yourself and you won't be disappointed. Thanks again to Rafa and Billy, your wonderful efforts will not be forgotten and hope to see you soon!

Room Tip: Oceanfront is the way to go, the views are breathtakingly beautiful.
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  • Stayed August 2013, travelled with family
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Helpful?
3 Thank hawaiianqueenj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2013

I visited Cabo recently and decided to stay at Sirena Del Mar based on the excellent reviews. I've been to other parts of Mexico many times before but this was my favorite trip thus far. The views from the resort and each of the rooms are spectacular, as you can see Los Arcos in the distance as well as a panoramic view of the ocean. Though this resort is a bit removed from the downtown area it's well worth it for the atmosphere at SDM. The pools overlook the ocean and staff is readily available to serve food and drinks at the outdoor restaurant and bar. The staff was wonderful; Manny did a great job keeping guests busy and having fun offering a variety of activities throughout the day (water aerobics, salsa lessons, tequila tastings, etc.), and the restaurant staff was friendly and available. Fabian was our server for the majority of the trip and he was great- very nice, attentive, and engaged in conversation with us. He also learned our names from the start of our stay at the resort. (We actually missed having him around when our trip was over!) In terms of the distance from downtown, cab rides ranged from $10-15 each way so depending on how frequently you plan on heading to the marina or restaurants and bars in town it might be worth it to rent a car. SMD is a home for many time-share holders so there were times when the resort felt very quiet. My family enjoyed this, but if you're looking for a wild, party experience this resort might not be for you. That said, SDM is not devoid of fun; their Friday night fiestas are great and a very good time.. there is definitely opportunity to let loose during your stay here. We came back to California with great memories of our time at Sirena Del Mar and I would highly recommend it!

Room Tip: There honestly doesn't seem to be a bad room there.
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  • Stayed July 2013, travelled with family
    • Value
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Helpful?
2 Thank MXTrvlr87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park City, Utah, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2013

I went with 9 of my friends to Cabo for a week and we had the most amazing experience, mostly because of the hotel we stayed at. The hotel staff were beyond amazing and will go to the extra mile to make sure you are comfortable and enjoying your time. We thought we would want to leave the hotel many times but found ourselves at our resort the entire time! The rooms are nice, big, and the views are spectacular. The restaurant and bar were amazing, my favorite drink was the "tanning bed." Prices are pretty great, and if you're thinking of going to Cabo I highly recommend staying at Sirena Del Mar. Two of my personal favorite staff members, Fabian and Manny helped make the trip something we would never forget. They told us of the best places to go out at night, and made sure we had fun things going on throughout the day.

  • Stayed April 2013, travelled with friends
    • Value
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Helpful?
2 Thank Sierra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 7 August 2013

We went here for our anniversary and loved it. Here are some of the highlights

- Having access to your own private beach was a major plus.
- Seems like every room has a breathtaking view of the water.
- Swim up bar and the infinity pools were great and used quite frequently.
- The staff is super helpful and very responsive to your needs.
- Taxi ride into town was only $15 bucks.
- Smaller resort so it's easy to relax.
- Access to a full kitchen was great since we cooked in our room a couple of the nights.
- The suites are very spacious.
- The BBQ and the Mexican Fiesta nights were totally worth it!

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Neal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, CA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 August 2013

Bought 3 nights here via Groupon for my boyfriend's birthday. I had done my research, but he heard "discount" and assumed it would be mediocre. Thankfully these and other reviews were accurate! Property is GORGEOUS, our room was FABULOUS, service was largely excellent. We never even made it down to the beach b/c the main pool, with its "infinity" style with view of ocean is so beautiful. Our vacation was as romantic and relaxing as I could have hoped.

Specifics:
Restaurant: food is very good. Not cheap, but not exorbitant considering that you're paying to not leave the property. Poolside service is on the slow side; and they should send someone out to bus the deck chairs more regularly - that is probably my only criticism of the whole place; am including for Welk to read.

Gym: Had one rainy morning and the gym was actually pretty nice. Air conditioned, with a wall of big windows for natural light; new equipment.

Massage: Part of the promotion gave us a credit to spend, and we spent it on a massage. The location for the massage is gorgeous - outside and you can hear the ocean. The skill level of the masseuses themselves was only okay. Not on par with all the healer types who really know the body whom we have in LA. But it was a lovely experience.

Car: We did rent and I was happy to have the freedom. Whether what we spent on the car was less than we would have spent on cabs is hard to say. It was good to explore and we would have gotten sick of the on site restaurant eventually, however we didn't feel need to leave.

Beach: Went down there at night to look at stars.

Room: Room overlooked the ocean and was on 2nd floor. It was a junior suite and had all we needed - more than we needed, including kitchen and laundry.

Bring: Sunscreen (stuff sold on site is bad and overpriced), coffee (they only give you 1 days worth).

Time Share Pitch: We got a free night in exchange for listening to a Time Share pitch. They give a hard sell, and I won't lie - it was tempting. It was also a worthwhile exchange for the extra night.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
2 Thank mnanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temecula, California
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 August 2013

SDM seems like a boutique resort because there are only 36 rooms- quite small by Cabo standards-which makes it such a delightful place to stay. The rooms have stunning ocean views and offer understated elegance without being fussy. There is a stocked kitchen (dishwasher, oven, microwave, stove); you simply need a quick trip to the grocery store for fresh food. They provide paper towels, soap, laundry soap (yes, there is a washer and dryer). Although we were in a lovely penthouse (two bedrooms with very comfortable beds, plus a third room with a queen sofa bed; two bathrooms), we understand from other guests that all the accommodations are equally charming; just smaller! The outdoor restaurant serves good food and the grounds, pools, and Jacuzzi are so beautiful. There is a pretty little beach attached to the hotel where you can swim and snorkel (gear provided by SDM). After meeting GM Alejandro Neri, it is clear why SDM is so extraordinary. He has gathered a team that underscores the meaning of outstanding hospitality. Without exception, his crew provides warm, gracious, service that raises Sirena Del Mar to excellence! Thank you to Gabriel (bellhop), Francisco, Luis, Alex, Jorge, and Manny for taking such good care of us and making our much-needed family holiday extra-special!

Room Tip: All the rooms have beautiful ocean views, but obviously the top floors are even better.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AKRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Welk Resorts Sirena Del Mar

Property: Welk Resorts Sirena Del Mar
Address: Carretera Transpeninsular Km 4.5 | Cabo Bello, Cabo San Lucas 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Cabo San Lucas
#9 Luxury Hotel in Cabo San Lucas
#9 On the Beach Hotel in Cabo San Lucas
#10 Romantic Hotel in Cabo San Lucas
#12 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Welk Resorts Sirena Del Mar 4*
Number of rooms: 108
Official Description (provided by the hotel):
Luxurious secluded 7-acre resort is perched on the cliffs of Cabo San Lucas corridor peninsula, with amazing views of El Arco. Every villa is either ocean or garden view. Whale watching Dec 15 - March 15. Sunbathing and swimming at private protected cove beach (no vendors permitted). Resort is ten minute drive to heart of Cabo San Lucas shopping and night life. Guest amenities: two infinity-edge pools and spa, swim-up bar, al fresca body massages, al fresca and indoor Estrella Restaurant and bar, ocean view fitness center, multiple planned activities for all age groups, game room, fire pit and mini-market. ... more   less 
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Also Known As:
Welk Resorts Sirena Del Mar Hotel Cabo San Lucas
Welk Resorts Sirena Del Mar Cabo San Lucas, Los Cabos, Mexico

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