This is a lovely small resort built onto a rocky promontory between two small coves. Unlike the mega resorts in the area, this one has a very personal feel to it. By the end of the week, we knew most of the employee's names and they knew ours. Special thanks to Gina, Abraham, and Francisco; these employees were not only professional, but also so warm and engaging. The rooms are nicely appointed and the views are gorgeous, as has been said before by other reviewers.
We also liked Colin the timeshare salesman, who tried hard to make the sale but wasn't pushy or rude when we said no. Actually, this was probably the most enjoyable timeshare presentation we have ever been to. We learned a lot about the area and what the resort had to offer, and there were no closers, no one followed us out the door, and no follow-up phone calls during the week. If you are going to go to a timeshare presentation, this is a good one to go to. We got $150 credit that could be used on a wide variety of activities or on food at the resort.
We had only one negative experience at this resort and it was resolved to our satisfaction. When we arrived, they put us in room 1104A, which is on the bottom floor behind the pool and bar. Little view and no privacy! The A rooms are the large one bedrooms. Nearly a year ago, we traded on II, which gets the small bedroom; after reading the square footage, I paid about $350 in December to upgrade to the larger one bedroom for the week, also requesting a private room as high up as possible. As a non-owner, I didn't expect the best room, but given how far in advance I had made arrangements, I didn't expect the worst one either. When we called the front desk to request a different room, the man was pretty short with us, said the place was full, we were non-owners and low priority, and we could show up by 9:00 at his desk in the early AM and he would "see." Uh, no. The manager was much more courteous and promised us a specific room on the third floor the next day. Unfortunately, he didn't communicate the arrangement to the first guy at the front desk, who was upset when we showed up at 11:00 to ask when the new room would be ready; "you're coming to me NOW? I told you to come early!" So we had to explain, he called the manager, and he kind of lost face... He was courteous but cool the rest of the week and I preferred to deal with other employees when possible. It ended well, but it is an unusual choice in the hospitality industry to imply that guests are the least important in the entire hotel. I saw enough rooms for sale at this property on discount websites to know I wasn't the only non- owner in the place!
We decided not to rent a car as this was our first visit; I feel it was a good call, even though the taxis were expensive (so are rental cars though). They drive pretty aggressively down there, and there are a lot of confusing one way streets, access roads, and no light at night. We had thought we would use busses more, but as others have said, the road up the hill to the highway is steep, narrow, hot by day, and VERY dark by night. The taxis go barreling down it very fast and you'd be a sitting duck if you were walking. I had thought I could walk through the Cabo Bello residential neighborhood but it is gated and separated from the resort by a fence. It's too bad they don't have a shuttle for that hill, or at least a sidewalk.
We loved the beach at this resort, but it's not for everyone. You walk down a three story spiral staircase, laden with beach chairs (you sign them out for free at the front desk), towels, etc. It appears to get raked every AM by employees of the Cabo Bello neighborhood, which shares the beach (we had many interesting conversations with American expats who lived there), and it's very clean. The palapas always seemed to be available. There is no bar service there, however; byob! Our soft sided cooler really came in handy. They call it a safe swimming beach, but be aware, it's very rocky and the surf is strong; you really get pushed and pulled around a lot. The safe part is that you won't get sucked out to sea too far, but you might get slammed into a rock. I still have the scrapes. The snorkeling is pretty good if you can keep yourself in one place. The water was a nice temp in late July. I would personally not put children younger than 10 in this water, and then only if they were strong swimmers. And you will see everyone gathered at the far end behind a small breakwater because it's a little calmer. Thank you trip advisor folks for recommending water shoes! I would add a first aid kit with some Bactine because the barnacles you get scrapes from have a lot of organic matter.
I give this resort a 5 because we had a five star experience. The balcony with the waves crashing below, the clean private beach, the gorgeous pools, the views, and the great employees... We had a great time. It's a great chill-out place. If you have kids to keep busy or you want a lot of action, a bigger resort closer to town might suit you better though.
- Official Description (provided by the hotel):
- Luxurious secluded 7-acre resort is perched on the cliffs of Cabo San Lucas corridor peninsula, with amazing views of El Arco. Every villa is either ocean or garden view. Whale watching Dec 15 - March 15. Sunbathing and swimming at private protected cove beach (no vendors permitted). Resort is ten minute drive to heart of Cabo San Lucas shopping and night life. Guest amenities: two infinity-edge pools and spa, swim-up bar, al fresca body massages, al fresca and indoor Estrella Restaurant and bar, ocean view fitness center, multiple planned activities for all age groups, game room, fire pit and mini-market. ... more less
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- Also Known As:
- Welk Resorts Sirena Del Mar Hotel Cabo San Lucas
- Welk Resorts Sirena Del Mar Cabo San Lucas, Los Cabos, Mexico