Terrasol is a conclave of individually owned condominiums so the spectrum is quite wide. We stayed in #216. Avoid #216. Absolutely under no circumstances, work with Rock Star Rentals or anyone associated with them. Please read this whole review to get a fair picture of the Terrasol property and staff.
We booked unit #160 three months in advance. I had numerous correspondences with our agent. Up until Sunday at 4:30 pm (we were checking in the following Monday) our agent assured us there was not any problem. At 8:06 pm on Sunday we finally received an email from the agent saying there was an "overlap" in the reservation and we would not have access to unit #160 but instead were sent over to unit #216. I immediately sent back an email asking questions but (big surprise) suddenly their internet server was down and I had multiple emails kicked back until we were boarding the airplane the next day.
Our main concern was we have 2 beds in the second bedroom as our son and daughter are 19 and 17 years old so would not be sharing a bed. Unit #216 did not have the 2 beds in the 2nd bedroom as we originally requested 3 months back. The only offered compensation was to have 4 condo cleanings instead of 1. And big surprise, we only received 2 during the week.
We had no choice but to check into #216 so here is the list of issues with this unit: 1) Only 1 bed in the 2nd bedroom, 2) No working air conditioning, 3) The pull-out couches were both disgusting with rusted hardware and soiled/dingy mattresses, 4) When I turned on the shower the next morning the shower head fell in to the bathtub broken, 5) No hot water, 6) The dishwasher leaked so bad it was un-useable, 7) The remote controls that controlled the ceiling fans did not have batteries, 8) The bedding and pillows on the 2 beds were gross, 9) The TV/Satellite was not working, 10) There is not a screen door in the master bedroom or screens on 2 of the windows so if you open them at night to get a cross-breeze to compensate for the lack of AC, then you have mosquitoes to deal with, and 11) Sliding glass door and screen door from the living room are barely useable and need to be fixed or replaced.
That night we went to WalMart and bought 3 sets of bedding and pillows. This wasn't cheap but was necessary to feel confident we were protecting ourselves as much as possible from the bedding. We suffered through the night with the heat and in the morning were treated with a cold and broken shower. We were heading up to La Paz to snorkel with the whale sharks so I left Carlos (front desk) with most of the above list to work on while we were gone. When we returned that evening we at least had hot water and a second hand shower head that allowed us to take a shower. Mid week they replaced the second-hand shower head with a new one.
Carlos and the staff at Terrasol worked during the week to fix the TV/Satelite. I think they were receiving some guidance from the condo owner Bernie but at the end of the week we still had no air conditioning even in the 85 degree heat. I don't blame Carlos and the staff at Terrasol. I think they did what they could.
I do think the booking agent knew all along they were going to make the switch from unit #160 to 216? How could they not know until 8pm the night before we were to arrive unless they are totally incompetent? Why they decided to make the switch can only be speculative but definitely it wasn't ethical.
If our condo unit would have been acceptable then we would have really enjoyed the Terrasol location. I think a lot of other condos in the area are updated and have working equipment. The beach is quiet and is not covered with irritating vendors. It is very easy to walk from Terrasol to the Marina area, the malls and the restaurants in between.
We enjoyed eating at the local restaurants, snorkeling, scuba diving, cooking classes, spa treatments, fishing and other activites that I'll review in separate reviews you can see under my account.
- Official Description (provided by the hotel):
- Beautiful five-star Terrasol Beach Resort condominiums are located at breathtaking Land's End in Cabo San Lucas. Walk from the condo right onto the sand! Hear the waves lapping the shore at night! Enjoy whale watching, deep sea fishing, scuba diving, and all water sports. It's only a ten minute walk to all Cabo San Lucas restaurants, nightlife, and shopping. ... more less
- Also Known As:
- Terrasol Beach Hotel Cabo San Lucas
- Terrasol Beach Resorts Cabo San Lucas, Los Cabos, Mexico