One of our family members had a accident while we stayed at Cascades and required medical attention. The staff were first class all the way. We actually received better service in Mexico than we would have back home. It was incredible how quick the staff of Cascades reacted, from the front desk people, to the security guard that drove us to the hospital, or the Client Services Manager that drove us home.
After we arrived at the front desk of the resort to seek attention, we were in a vehicle less than 5 minutes later on route to a clinic. When we arrived at the clinic, the Client Services Manager was there waiting for us. He guided us through the whole process, waited while we received care, stick handled the language barrier, and drove us back to the resort in his own vehicle.
Cannot say enough good things to how the staff of Club Cascades reacted and helped us during this inconvenient situation. Exceptional service!
See you next year :)
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- Also Known As:
- Club Cascadas De Baja Hotel Cabo San Lucas
- Hotel Cascadas De Baja
- Resort Cascadas De Baja
- Club Cascadas De Baja Cabo San Lucas, Los Cabos, Mexico
- Cascadas Baja Club