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“Stunning Views” 4 of 5 bubbles
Review of Pueblo Bonito Sunset Beach Golf & Spa Resort

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Pueblo Bonito Sunset Beach Golf & Spa Resort
Ranked #27 of 71 Hotels in Cabo San Lucas
Vernon, Canada
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Stunning Views”
4 of 5 bubbles Reviewed 17 February 2013

This was our first time staying at PB Sunset as we had stayed at the Montecristo a couple of visits ago. We do not do all inclusive when we are in Cabo as there are SO many great resturaunts downtown or in the Marina that are way cheaper and you get the experience of going into Cabo.

We always rent a car when we are there and parking the car was easy and painless. We only had to valet park the car once, the other times we could just pull in and park at guest parking.

The golf carts did not bother me and once we were actually told we had to call for a cart they came pretty quickly.

Our room was just fine and was on the middle lower of the resort. The view was breathtaking and we watch whales and manta rays every morning while we had coffee in the morning and at night when we would come home from the beach and have a drink at the room.

It said that it slept 6 which it does, however it was 2 double beds in a bedroom and a futon in the living area that our friends slept on for 2 nights they said it was ok, but it didn't look very comfy (They did not want to sleep in the same bedroom as us).

The TV in the bedroom didn't work but we were not too worried about it as we were on vacation and no concerned about watching TV and the one in the living room worked just fine.

I liked that they had all the minimum requirements to cook meals and eat with an apartment sized fridge which kept our food and cerveza's cold!

I did miss not having a bathrobe to throw on when my husband would see a whale and I was just getting out of the shower but if that is the worst thing then we are doing good.

The skypool is awesome! It was pretty windy up there but what a view while you are lounging and having a couple drinks! The main pool down by the beach is awesome too. We found chairs later in the day after we went to Medano beach and swam over to the bar for a 2 for 1 at 4pm! We were only approched twice about timeshare and we just said we were owners and they left us alone :)

Like I said we did not really spend much more time at the resort as we like to go and sit at Medano Beach and take in the sites and swim in the ocean and eat and walk around downtown.

But over all this resort was maintained very well, the grounds were very pretty and groomed and the staff was courtious and helpful.

Room Tip: We were in Villa Santa Maria room 822 and it was close to the pool which was a short walk down to th...
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  • Stayed February 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PrincessK_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Alberta
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 17 February 2013

We just got back from Sunset Beach. Just a bit of background, hubby and I, mid 40s, this being our 6th all inclusive trip to Mexico, first to Cabo.

We arrived at 11 am and didn't really have a choice of buildings, so we were assigned building 10, which wouldn't be ready until 3:30. Very disorganized after checking in, as there was a long wait for the golf carts, and people generally had no idea where to go. We were a little disappointed our room was on the bottom floor, but turned out to be fine, the view was great.

The good things about the resort - the rooms are nice, and the views are spectacular. Easily the best part of my day was getting up and walking the beach, looking out to the gorgeous ocean. It was nice to have a big deck, with decent furniture to watch the waves and whales. The resort and landscaping is beautiful and we spent most of our time at the main pool, which was great - nice pool and good food and drinks, with fantastic service. The waiters were so friendly here and worked so hard. And yes, we tipped regularly. We aren't usually picky where we sit, so didn't have a problem getting two chairs.

The golf carts were ok. Sometimes there was a bit of a wait at the lobby, but overall, it was fine. Hubby has a bad knee, but I did walk sometimes, and once I figured out the shortcuts and where I was going, it was fine. We also caught the shuttle one day to the Rose, and worked out fine. After experiencing the busy Medano Beach, we were glad to come back to Sunset.

We were also really impressed with the taxi cabs in/around Cabo. 100x better than in Puerto Vallarta! We really enjoyed going downtown and to the Marina.

The not so good - we purchased the 'pay for 5 days, receive 7 days' all inclusive deal through RCI. However, at this resort, it seemed that more things were non inclusive as opposed to all inclusive. I understand gift shops, and having a service charge for room service, but this was much more. The Sunrise Cafe, which just had coffee, ice cream and pastries wasn't included. There's no drinks (not even water) in the room. The fancy restaurant - $20/per person surcharge. Then there was a menu at the buffet, which I asked about - nope - menu not included in the all inclusive. There aren't alot of bars around, so we went to the lobby bar and asked for 2 drinks to take back to the room. We were advised 'only one to go drink per person'. Really? Then there was also the amount of liquor they seemed to run out of. My husband asked for coffee and baileys and was told at least 5 different times, they were out of Baileys. I ordered their drink of the day, which included Raspberry Vodka - they're out of Raspberry Vodka. And then I ordered a Miami Vice, again at the lobby bar, and was told they were out of the margarita mix. At 7 pm? It seemed more like they didn't want to dirty the blender.

The food also - not good. We ate all our breakfasts at the buffet, which was mediocre, and never varied, except to have bacon one day out of seven. Some meals we at ate the Bistro, which were hit/miss, and the service is horribly slow. Do not go there if you have to be anywhere anytime soon. We had a couple of suppers at the buffet and they were terrible. First, we made reservations as was recommended (strange for a buffet) and every time, there were no tables ready. So we still ended up waiting. There wasn't a big selection of food, and what there was, was cold. We like to go to all inclusives, because we enjoy eating and drinking on the resort, but that wasn't the case here.

On a side note - we witnessed some people being horribly rude to the servers at all the different restaurants. We were so embarrassed, these servers work so hard, for what I assume is very little money. Wish people could have a little bit of class and understanding sometimes.

Also annoying was the timeshare pitches. Every time you walk through the lobby (for me it happened 3x in 5 minutes), when you're eating, at the pool, etc. We always said we'd already been through it, so they left quickly, but was still annoying.

Anyhow, we probably wouldn't return to this resort, basically due to the food, or Cabo because of the lack of good swimmable beaches, but hope this helped someone!

Room Tip: We liked building 10 - close enough to walk to the beach, main pool and buffet. View wise, I think...
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  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Gizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver,CO
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 17 February 2013

This resort is a beautiful with breathtaking views--but the layout leaves alot to be desired. We knew the resort was large and have no issues walking--what we did not realize is it is built into the mountainside in tiers--so if you dont want to do a ton of stairs (we counted more than 80 steps beween each level) this is not the resort for you. The golf carts provide rides to those that dont want to walk--but this means continual noise throughout the night with carts zipping back and forth up and down the hill. We did not participate in the all inclusive package---we recommend going into town and trying out the different restaurants in the Marina area instead--we had a great time hanging out there and got to try various cuisines.
One more tip--when we checked in the agent at the desk made a big deal out of "upgrading" us to a bigger unit--we had not asked for an upgrade and gave him an extremely generous tip for what we thought was a very nice gesture. It was only after we arrived at the room that we realized that although the room was larger than originally booked, it was in the worst possible location on the property--at the very top of the hill far from everything. Lesson learned: visit the room before tipping for the upgrade!

Room Tip: Rooms on the first floor have more limited views, so second story is better.
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  • Stayed February 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank dnvrgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 17 February 2013

We have a timeshare and very much enjoy our trip every year. This was the first time I noticed things were going down hill. I am writing this in hopes that things will improve by my next trip. My first disappointment came at check in. I book a year in advance and only have one small request every year. That is to have a room in the lower third of the resort. You would think with a years notice they could make that happen but it didn't. I was able to move after a couple of days but that required packing and unpacking again. My biggest compliant this time was the restaurants. The prices have skyrocketed and the quality of the service and food has gotten much worse. I waited 40 minutes for an english muffin and it was delivered ice cold and hard as a rock with no Jelly only a strawberry sauce. This was just one example of many restaurant problems. They are really pushing you to purchase the meal plan but unless you eat and drink a ton, I think it is not worth it. I think this plan is the main reason for the service and food quality deterioration. They use to give you comment cards with every meal but those have went away. I am sure they were tired of the negative comments recently. The resort otherwise was clean and well kept.

Room Tip: Stay firm on you request for a lower room close to the ocean and main pool.
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  • Stayed February 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank hackman62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 16 February 2013

We found this resort quite disappointing, especially the "people moving golf carts" that were necessary to move the resort guests around the property. The golf carts were noisy, and we waited long periods of time to be picked up....walking is an option (the resort is built into the side of the mountain so steep grades...think Positano in Italy) if everyone in your group is physically fit enough to walk up steep hills. The resort is HUGE...we prefer smaller more quaint type of properties. The accommodations have the old box type of low res TV's, rough sandpaper-like towels in the bathrooms, no oven in the kitchen and hard, lumpy pillows on the bed. At breakfast, they approached us about going to a timeshare presentation (if you've been to Cabo you know these presentations are everywhere and they are very persistent...didn't want to fend off these sales people at the resort too!) On the upside, every room or condo seems to have a fabulous view of the Pacific Ocean (too rough to swim in though) and if you are the type of travelers who like an all inclusive resort, this might make you happy. Not us. We find the Casa Del Mar resort on the Corridor to be a much better place to stay....EVERYTHING is better about it. Check it out.

Room Tip: The have condo units "UP" from the hotel and "DOWN" from the hotel. "UP&qu...
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  • Stayed February 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Bev E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 16 February 2013

We just returned from our visit to Pueblo Bonito and enjoyed our stay. It is an interesting place to stay as it is located on the side of a cliff so you are either up or down from something. You can walk or take a cart to get to everything. The beach is not accessible for sun bathing or for anything other than a walk. So be prepared for spending your time at the pool. It is all inclusive so you never have to leave but the food is not particularly good at the poolside restaurants or The Bistro. They do make great chocolate chip cookies that are sold at the delis and the Sunrise Cafe.
We rented a car so we could have some independence and it worked out well. You can take a taxi or the shuttle bus into town and that is the only way you can get some food or drinks to keep in your room.
The Spa was wonderful. My husband and I had massages which were great. We also enjoyed the steam room, the different showers and the jacuzzi. Ah, cold eucalyptus towels and cucumbers for your eyes. Delightful.
There is only one wifi hotspot but you can pay for the internet. It was sort of inconvenient but it worked out.
Be prepared for the sales pitch to buy. When they offer you a tour of the resort that is the sales tour. Hold out since after you meet with the sale rep. you then meet with the "owner" rep and the price comes down. Good luck is you are interested in buying. It can certainly meet your needs for a lovely vacation spot.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank RJWNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington, MN
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 16 February 2013

We traded another timeshare in the Publo Bonito resort family to Sunset Beach for our first visit to Cabo San Lucas. The room was very nice but had several maintenance issues. The bathtub had black water running out of it for about the first couple of minutes and the water kept draining out so was impossible to get in the tub with any water. Maintenance did fix this right away.

We didn't eat the all-inclusive and I'm glad we didn't. The food looked tired, boring and was expensive if you didn't buy into a food discount program. We ate in the main coffee shop a few times. The food was very inconsistent and the service was horrible. The worst thing was after every meal they would try to make us take a timeshare tour. In fact it was a prevalent theme throughout our visit. There was a relentless push to try and sell timeshares by every employee in every department all the time. It was creepy that they tracked you as a potential mark in the system.

The other thing I didn't care for was the long distance from town. The complementary tour bus was available to a sister resort that left every half hour. We went to town about half the time by taxi ($12 a pop each way) just for the convenience factor.

Good luck using the pools if you want to sit in a chair. People set up towels early so it is impossible to get a chair unless you stake something out at 8 o'clock in the morning.

Something else that really bummed me our was the poor Internet service in the rooms. At $15-$16 bucks a day you shouldn't have to walk around the room trying to get a two bar signal. I like to Skype and it was very hard to get a connection and not drop the call.

I did feel very safe in Cabo. We enjoyed whale watching from a small boat and going on a fishing trip where we caught some Dorado. We also took some of the local city bus to get around which was kind of interesting and fun to try out. It was kind of sad to see how the poor economy has affected the locals. It looks like the Cabo tourism business is struggling.

Room Tip: Staying at the top of the hill allows the opportunity to walk to the main lobby without waiting for...
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  • Stayed February 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pueblo Bonito Sunset Beach Golf & Spa Resort

Property: Pueblo Bonito Sunset Beach Golf & Spa Resort
Address: Predio Paraiso Escondido, Cabo San Lucas 2345, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Cabo San Lucas
#17 Romantic Hotel in Cabo San Lucas
#18 Business Hotel in Cabo San Lucas
#22 Luxury Hotel in Cabo San Lucas
#24 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Pueblo Bonito Sunset Beach Golf & Spa Resort 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more   less 
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Also Known As:
Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
Pueblo Sunset Beach
Pueblo Bonito Sunset Beach Resort
Pueblo Bonito Cabo
Pueblo Bonito Sunset Beach Golf & Spa Resort Cabo San Lucas, Los Cabos, Mexico

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