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“Still Good Property and Hotel...Strange Happy Hour”

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Pueblo Bonito Sunset Beach Golf & Spa Resort
Ranked #23 of 71 Hotels in Cabo San Lucas
Reviewed 9 December 2013

We have been coming to PBSB twice a year for the last 9 years. For Mexico, this place is still very good. But, continual changes always leave me scratching my head as to "why did they do that?"

For example, the happy hour drink specials used to be at different pools throughout the afternoon, I was fun to migrate to the different pools, then it became the same time everywhere in the late afternoon. Now, its Noon to 1:00pm???
Some marketing genius looked at the drink sales spreadsheet and saw that the slowest time to the day for drink sales in the bars was noon to 1, and decided to boost the sales then??? Now, there still are very low drink sales from noon to 1pm....no one is buying two for one drinks at noon....what a surprise. They would more than make up for the slow sales in the middle of the day if the Happy Hour special was moved back to a time of day when people like to drink--Late Afternoon. No charge for the marketing tip.

Be Careful buying food in the Deli, a lot of the fresh food does not have a price tag on it!!!!!Surprise

  • Stayed: December 2013, travelled with friends
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2  Thank drj070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,973 - 6,979 of 9,749 reviews

Reviewed 9 December 2013

The stay was great! Many fun activities by the pool & on the beach with Julio. The service was great also & my room with the ocean view was fabulous. Could here the sounds of the waves at night and see the wales in the day!

  • Stayed: December 2013
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5  Thank DelaneyLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

We've been coming to Pueblo Bonito Sunset Beach for a few years now, and bought a week at our first visit. This year we've enjoyed the Sunset Sushi restaurant, both for its menu and its outdoor ambience. Daniel Franco at the daytime AquaBar at Villa 40 pool gave us excellent service and was so friendly and fun.

Sunset Beach is one of the nicest places in the greater Cabo area. It is away from the action, but that is also what makes it so relaxing and renewing. Cabs are always available, and cab shares cut the costs way down.

There are continuing concerns about the vacation ownership issues in these reviews. Let me say that Alberto Gutierrez in the Sales Office met with us and another friend who owns a week and got our concerns and requests resolved well and in a timely way. He gets the owners' needs and the different reasons people want to have vacation ownership at Sunset Beach. One would hope that all of his colleagues in the sales there would learn his way of carefully listening and helping those who want to purchase reach their goals.

The grounds looked great, showing the care for the outside ambience that makes Sunset Beach so beautiful and relaxing. For the most part the golf cart transportation worked well, a nice improvement.

We agree that the all-inclusive is worth the price. Glad to hear more restaurants are slated to open in the future as at holiday times people get turned away because all the bookings are full, which means waiting in a long line at the Bistro restaurant. Service in the restaurants is good, even at the crowded holiday time we've just spent there.

When Sunset Beach gets the new internet service to rooms up and going, it will be terrific, although I have to say that gathering at the wifi hot spots did lead to some nice conversations we would not have had otherwise.

Room Tip: Rooms in the middle of resort offer nice views with wave sounds still heard. Easy to get to all the...
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  • Stayed: November 2013, travelled on business
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1  Thank SunSeeker300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

I own 5 weeks in the Pueblo Bonito system. My favorite location is Sunset Beach. I originally bought with sales agent Alberto Gutierrez who I recommend to anyone as an expert on Cabo, a careful listener to what you want, and a very helpful problem-solver. He responds to emails and helps you connect you the persons in the PB system who can solve your questions if he cannot. He's the BEST!

The property continues to be upgraded. The biggest problem is the lack of internet, even in public places where it's supposed to be available. It's inconvenient if you need to be online for part of your stay. This is being addressed but I've had two years there now with the same problem.

They've added a sushi bar at Building 40 (where we stayed for the second time this year) and it's gotten good reviews. Bistro is OK. La Nao's buffets are average. La Frida is terrific with a $20 upcharge from the all inclusive. Service at the pool and in the restaurants is usually slow.

Cleaning of rooms this year was excellent. I didn't care for the feather padding in the beds this year. All inclusive is easy and not overly expensive. Golf carts are sometimes prompt and sometimes slow. The property is large enough that it's sometimes hard to connect with individual staff as is true is some of the smaller properties. The deli off the main lobby is well-stocked with a variety of foods and daily newspapers. All staff are fluent in English except the maids, some of whom are and others not. The spa is wonderful.

We were in a 2-BR suite this year. The second bedroom didn't have a safe, which was a disappointment. There is also no desk. The chairs in the second bedroom are low and the table is high -- which doesn't work for easy computer use. The balcony was wide and inviting. However, it could have used a drying rack on the 2nd bedroom side.

The setting is lovely. Combining points make it possible to stay longer or to consider a week at the Monte Cristo properties which have their own pools, 3 bedrooms, washer/dryer.

Room Tip: Higher floors in each building have better views. Select a building by one of the pools.
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  • Stayed: December 2013, travelled with friends
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3  Thank jmdevries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

I'm siting pool side at Pueblo Bonito Sunset Beach and wouldn't want to be anywhere else. The service, views and rooms are all top quality. Roberto the pool manager is one of the nicest people you could ever meet. He ensured you were always taken care of and had everything you needed. His personality and service was excellent. I'm surprised that they have him working at the pool when he would make such a additional to the lobby staff. In addition to Roberto, everything about the resort is outstanding. Everywhere on the resort has amazing views of the beach and you are right on the ocean which makes it easy for watching the whales. They made a great decision in calling the beach sunset beach because every night is like you are living in a postcard. The entire stay was absolutely amazing! I would recommend it to anyone and will plan year vacations back for many years to come!

  • Stayed: December 2013
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5  Thank Jhank145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

This was our second visit to PB Sunset Beach during the Thanksgiving holiday week. The resort is beautiful! The service was okay at first but after a slight complaint to the GM all was perfect. The all inclusive is well worth the cost which is inclusive of adult drinks! Our suite was first-class with almost every amenity. The view from our suite was breathtaking. The ONLY drawback is that you can only get into the ocean up to your knees, very dangerous surf. The alternative is the many pools on property or take the shuttle which runs on the hour to two sister resorts in town. Overall, another wonder experience.

  • Stayed: November 2013, travelled with family
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6  Thank KeMiMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuebloBonitoResorts, General Manager at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 6 December 2013

Dear KeMiMa,

Thank you for taking the time to review us, it is great to hear you had a wonderful thanksgiving day with us, we really hope to welcome you anytime in the future.

Sincerely,
Jose Ernesto Coppel, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

I absolutely love Sunset Beach! You can't swim in the ocean apparently there is a pretty bad rip tide. But it really was not a problem, with so many pools and activities we never missed the beach. The spa is wonderful and the exercise classes are awesome. The staff are always warm and friendly and make every effort to make your stay enjoyable. The only downside to this property is that you are not within walking distance of the downtown area.

  • Stayed: November 2013, travelled with friends
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6  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pueblo Bonito Sunset Beach Golf & Spa Resort

Address: Predio Paraiso Escondido, Cabo San Lucas 2345, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Cabo San Lucas
#17 Romantic Hotel in Cabo San Lucas
#18 Business Hotel in Cabo San Lucas
#19 On the Beach Hotel in Cabo San Lucas
#19 Luxury Hotel in Cabo San Lucas
Price Range: £208 - £504 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pueblo Bonito Sunset Beach Golf & Spa Resort 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more   less 
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Also Known As:
Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
Pueblo Sunset Beach
Pueblo Bonito Sunset Beach Resort
Pueblo Bonito Cabo
Pueblo Bonito Sunset Beach Golf & Spa Resort Cabo San Lucas, Los Cabos, Mexico

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