This review is based on a week stay @ 7/1/14.
The family that owned this property divorced and the wife/daughters were given ownership. Since then, the property has gone downhill a bit. There are never enough cart drivers, lobby staff, concierge staff, bell boys, or wait staff at the restaurants (plenty of open tables but up to a 40 minute wait (at the worst times) due to lack of wait staff). La Nao is a great restaurant, as is the Bistro, ask for Ulises or Carlos (best waiters ever). La Nao has theme nights for dinners and required reservations (need @ 6 hours notice to get a decent time reservation). Beware of "organic night"; it was not a hit and most people flocked to The Bistro on this theme night for dinner.
The views are great and the rooms are in fairly good condition. They used the wrong hardware for fastening handles, locks and such and screws were falling out, guide wheels falling off, etc. The pull-out sofa was filthy and badly needed upholstery cleaning. The refrigerator/freezer door was dented. The showers really needed a deep steam/bleaching and to be recaulked. The travertine floors were nice and were swept daily, but they needed to be mopped as well. My new white socks were dingy in a matter of minutes.
There are a few on-site gift shops, delicatessens/mini groceries, coffee shops, etc. Everything is way overpriced on property and you will pay $2.00 for a can of coke. I highly recommend going to Costco or Sams the first day and stocking up on bottled water and such.
On the balconies and restaurants there is a fly and a bird problem. Flies were annoying and there were a minimum of three swarming at any given time (needed some fly fans/traps). The birds would steal food off of trays perch overhead, pooping from chandeliers, overhangs, beams, and nests (need some avicide).
The property is built on the side of a hill. This requires guests to walk up or down to get to different areas (rooms, pools, shops, lobby, transportation, or restaurants, etc.); or wait for a cart to come. There are obnoxious guests that will barge in front of you in lines to get carts. We waited sometimes up to 40 minutes, including calling the lobby/bell boys to get help, to which we were always told the same thing (we are sending carts and they will be there shortly). Be prepared with walking shoes if you want to get anywhere in a reasonable amount of time. Come on guys, put in two gondola-style up/down lifts already!
Whatever you do; be very careful not to get pulled into the timeshare sales-pitch! They will start at the airport in SJD, send you over at the check-in desk, and bother you while you are eating at the restaurant or swimming at the pools. They promised the world (a better breakfast - which was a lie), two free excursions, and one hour of a presentation. We met with a single sales rep. that gets you to fill out a form, sends you to breakfast, and comes back with a custom-tailored sales pitch. Then, you sit and listen to a few offers for a 99 year lease that can be paid off in 5 years after an initial down payment and reduced rate stays (up to 21 days per year). After declining, we were told we could not leave and waited two hours! Then, we were sent to the building across the driveway, where two more sales reps offer you a 15 year deal up to 14 days per year at @ a $500 a week rate, but they want @ $3,000 to be paid now. After 3 HOURS! of declining, we finally left and because the weather was unfavorable, we could not even use the excursions. NEVER AGAIN!
The pools were okay, but had no chairs available after 10:30am (Skypool was the worst in terms of crowding). There really needs to be a better separation of children/adults in the upper and lower pools of the Skypool and such (kids throwing balls and playing made it difficult to relax). The pools were okay but needed some grout replacement around the blue tile. There were tons of bees and wasps circling the swim-up bar. One time we went to the pool, they ran out of towels. In terms of guests, it's really a pain in the butt, as guests from the MonteCristo Resort, Capala Resort, and PB Rose' and PB Blanco resorts all come and go and share restaurants, carts, pools, etc. and think they own the place. The bus transportation to the other resorts is okay, but you now must obtain a ticket ahead of time at the Sunrise Café in order to get on the bus (free). You definitely need to do this in advance if you have reservations or excursions or you might be left behind as demand for seats is greater than capacity at times.
If you can, I would recommend an early breakfast and dinner and plan pool time and excursions accordingly. The restraints/restrictions, and poor weather cancelled jet skiing, snorkeling, and scuba diving; so that was a major disappointment at not fault of the resort. If I had to do it again, I would plan a trip after school was back in session (would have been a lot more peaceful).
Excursions can be planned from the concierge desk. Come early, as they often book up in advance and there are sometimes 30+ minute waits at the desk. If I did it again, I would purchase all excursions via the internet a week in advance. There are numerous websites; look for the best deal. For example: my fishing trip purchased through the concierge desk (via Top Anglers) was sold to Sushitime Fishing. I waited an hour for the captain to come and ready the penga boat. The rods were old, line was not new, hooks were rusty, and there was not even a pair of needle-nose pliers on the boat! Very ill-equipped. I found a better/larger boat for two people for $380 for 5 hours (be sure to ask if licenses or bait is included). The dolphin encounters/trainer/swimming are all sold via different companies, but are all done at the same facility so save yourself some money and look for the cheapest price online ahead of time.
- Official Description (provided by the hotel):
- Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Travel Republic (UK), Travelbag, TripOnline SA, Traveltool, S.L.U. and HotelQuickly so you can book your Pueblo Bonito Sunset Beach Golf & Spa Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
- Pueblo Sunset Beach
- Pueblo Bonito Sunset Beach Resort
- Pueblo Bonito Cabo
- Pueblo Bonito Sunset Beach Golf & Spa Resort Cabo San Lucas, Los Cabos, Mexico