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“Paradise”

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Playa Grande Resort
Ranked #15 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Lemon Grove, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Paradise”
5 of 5 bubbles Reviewed 29 May 2013

For the last 10 years, we return to our favorite vacation spot THE PLAYA GRANDE RESORT. There are several reasons why this resort works for us: the employees treat us like family and they genuinely care about us, they take care of our special needs, the Clemente family that operates the paint table and makes sure our projects look good, the award winning spa that offers such a great place to relax, the pool area is staffed with employees who offer their services, and a easy check-in and check-out process. The facility is kept us and very clean and we recommend this resort anytime.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ivywestmoreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at Playa Grande Resort, responded to this review, 4 June 2013
Dear ivywestmoreland,

You definetly are part of our family. I have a meeting with some of the staff members from food and beverage, and i show them this pics of you with Mr Clemente, and they immediatly recognized you.

It really means a lot for them when you said that they genuinely take care of you, Because it is truth and has been like this for 10 amazing years.

Thank you for your lovely remarks about the front desk, and spa also.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,539 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,139)
Date | Rating
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English first
san francisco, ca
1 review
5 of 5 bubbles Reviewed 29 May 2013

I was extremely impressed with the service, the program they had prepared, our 2 kids (3) and (2) had an absolute blast, Viridiana, the lady leading the program did an AMAZING JOB!! Loved her!! Thanks for everything!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maria c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at Playa Grande Resort, responded to this review, 4 June 2013
Dear Maria,

I will definetly share with Viridiana your comments. She and all of our member staff work every day to provide the best possible service to address and know in advance all of our clients needs.

I am glad your kids have a blast with us!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 29 May 2013 via mobile

First let me say I travel a lot and very rarely do I have nothing negative to report, but, this place is fantastic. From the front desk staff to the restaurant wait staff to the poolside attendants to the housekeeping staff everyone has a smile and terrific customer service skills. We stayed for a few days and ate at most of the restaurants and everything we ate was great. We did do the all inclusive option which if your going to spend time in the resort is well worth it. The Spa was also fantastic. Resort is right on the beach but is on the pacific side so the beach is steep and the waves crash pretty hard on it so swimming isn't really an option here except for very experienced swimmers. The pools are all fantastic though so you can swim there. Our room was very comfortable and spacious. We stayed in a 1 bedroom suite and there were only two of us, but, you could defiantly sleep 5 people in that room. The resort is a very short walk to the marina and all the nightlife that Cabo has to offer. I have stayed at many places around Cabo and would defiantly recommend Playa Grande Resort.

Stayed May 2013, travelled as a couple
Helpful?
Thank Globalexpress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at Playa Grande Resort, responded to this review, 31 May 2013
Dear Global express, from San Diego,

I was talking with another guest the other day about how beautiful is San Diego. Still, to live in Cabo and to have the experience of a vacation here, is also unforgettable.
From your comments i can feel that you love your stay, and i want to thank you for that.
To say that our place is fantastic, and that you have a great service from the front desk staff, the restaurant staff, the poolside attendants, housekeeping is priceless to me. We have the culture to always smile to our guest, and believe me, is a sincere smile. Even with skills that our staff already have, we program for them some trainings so that they can apply them to ther daily work.
As you mentioned, the meal plan is really worth it and a lot of people are purchasing it at the concierge and fron desk. I will also share your comments with Irena our Spa Director.
She will be delighted.

I will be glad to welcome you back on your next trip.Thank you again

Sincerely,
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Los Angeles, California
1 review
5 of 5 bubbles Reviewed 29 May 2013

This resort is absolutely beautiful!!! The grounds and the rooms are immaculate!!! The shuttle service is timely, organized and reasonably priced at $36rt. We felt safe and secure here because they asked for your room number and how many people are entering/exiting the property every time our taxi picked us up and dropped us off. The member-price for the all-inclusive meal plan at $75/day was a good value because the quality of the food, alcohol, and service was superb!!!! The concierge, wait staff and entertainment staff were AWESOME!!! Special kudos to Hector, Rodrigo, Miriam, Mayrobi, Julio, Armando, Jonathan, Anna, Jaime, Ricardo, Yesenia, Hugo....you guys rock!!!! The planned activities and theme nights were fantastic!!! The resort is also in a perfect location, close to shops and Cabo nightlife!!! Thanks for a wonderful getaway!!!! ----TAM

Room Tip: The sleep quality gets a 3 only because there was construction going on at the property next door.
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TamTam1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at Playa Grande Resort, responded to this review, 31 May 2013
Dear TamTam1975

From the people that maintain the areas, the people that runs the shuttle, the security staff, the waiters and chefs, our concierge, Miriam, Mayrobi, Rodrigo, Julio, hector, Armando Jonathan, Anna, Jaime, Richard, Yesenia, Hugo from the pool, entertainment and front staff, we want to say: THANK YOU. For being here with us, for letting us pamper you on your vacations, and for say that we provide a SUPERB service.

Love to see you coming back to our resort,

Best regards,
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Chesapeake, Virginia
1 review
5 of 5 bubbles Reviewed 29 May 2013

We came to Playa Grande back in October just me and my husband the people at playa grande and very friendly and welcoming. We ended up buying a unit so we can bring our grown children because you will have an unforgettable vacation. My favorite part is by the pool the pool staff makes you feel special as well as the games around the pool fun.

Room Tip: for two people the master suite is a good option.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank april f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at Playa Grande Resort, responded to this review, 31 May 2013
Dear April from Virginia;

Thank you for sharing this comment about your last visit to our resort.And congratulations on your new purchase. You will see it, is enjoying paradise for life, with your kids. We have the reputation to have the best bar and pool staff from years, always taking care of the guest. You will feel like family here with us.

We will love to see you during your next holiday,

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
University Place, Washington
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 28 May 2013 via mobile

The resort was great! Room right on the beach, could hear waves crashing at night. Roberto was an AWESOME entertainment director! I did the all-inclusive and it worked out with all the drinks I had pool-side. Only downside it was chilly in the mornings and evenings. I don't know if I'd go back in early April.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SNH15708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at Playa Grande Resort, responded to this review, 31 May 2013
Dear SNH15708

On behalf all the entire crew that works at the hotel, we thank you for your comments. Roberto is a wonderful MC and entertainment director indeed. Always funny, always gentle, and funny with the little kids. I am glad our meal package works for you, we always recommended to everyone at the check in time. The weather is much better now, and we really hope that you can enjoy again our resort with all your family.

Best regards,
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 28 May 2013 via mobile

We stayed at the Grand Solmar but decided to visit Playa Grande since it was next door and they were having some sort of fiesta dinner night (5/22). We came a little late after a couple hundred or so people were already seated. As we were checking in, since we had to enter through the front, and the emcee Roberto noticed we were of Asian decent, he decided to make some stereotypical jokes for cheap laughs at our expense. We brushed it off thinking, surely this guy wasn't serious, but then he proceeded to make more jokes...you know, karate chop, 'Ching Chong' kind of things we have heard maybe twenty years ago. It is absolutely unacceptable this day and age, but maybe that's just in the US? Then again, everyone in the audience was pretty much American (they went around asking where people were from) and were eating it up. Anyway, my point is for Playa Grande to address this with Roberto and the staff, and educate them on some common decency. Needless to say, even through this experience we won't be coming back...Grand Solmar is much better anyway (yes, they are affiliated). The place looks a little dated, whereas GS looks and feels brand new.

Stayed May 2013, travelled with family
Helpful?
3 Thank American K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at Playa Grande Resort, responded to this review, 6 June 2013
Dear American K

On behalf of the staff of our resort, we want to thank you for having the time to share with us your feelings. The most important thing for us is to make every one of our guest feel special, to make them comfortable, to provide them an unforgettable experience and also, to always bring the most honest and friendly service possible.

We will definetly take notes of your suggestions, i promise you that.

Hopefully you will give us another opportunity to enjoy one more time our theme night, that many people consider the one with the best entertainment and staff in Cabo.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Playa Grande Resort

Property: Playa Grande Resort
Address: Playa Grande 1, Cabo San Lucas 23450, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Cabo San Lucas
#8 Business Hotel in Cabo San Lucas
#12 On the Beach Hotel in Cabo San Lucas
#12 Luxury Hotel in Cabo San Lucas
#13 Family Hotel in Cabo San Lucas
#14 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Playa Grande Resort 4*
Number of rooms: 260
Official Description (provided by the hotel):
Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more   less 
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Also Known As:
Playa Grande Hotel Cabo San Lucas
Playa Grande Cabo San Lucas
Playa Grande Resort Cabo San Lucas, Los Cabos, Mexico

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