The timeshare presentation for Grand Solmar / Playa Grande could not have been more obnoxious, deceitful or disappointing. What was supposed to be 90 minutes from beginning to end with one (1) person turned out to be 2-1/2 hours with four (4) pitchmen, each more obnoxious and rude than the prior. We are time share owners in Mexico. This is by far the most duplicitous. The customer service people at Playa Grande worked hard to correct the rude treatment and back-taking of incentives promised at Grand Solmar.
The Playa Grande resort itself is first class. The place, the people, the food, the amenities all are very nice. We would recommend it to others. Our suite was spectacular and well furnished. It had a great ocean view and was convenient to the pool, beach and restaurants. Location for the marina was also convenient. We recommend the resort, but caution against the time share presentation. The incentives are small compared to the insulting treatment and loss of time.More
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