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“Eventually the customer service got tome”

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Playa Grande Resort
Ranked #15 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Eventually the customer service got tome”
Reviewed 31 March 2014

The rooms are ok, clean...but that is about it. If you have a trip fro several days, avoid this place, eventually everything that is sub standard gets to you.
1. customer service sucks. their primary goal is NOT to meet your expectations, it is to sell you a time share. For example, there is usually 1-2 people to help you in the lobby with your travel needs and up to 8 there to sell you a time share. not buying and need help? you are waiting.
2. internet is almost as bad as dial up! it rarely works in the rooms and when it does, it kicks you off all the time.
3. there is no pool management. if you want a spot at the pool, you have to get up super early and put your towel on your chair. most nice places manage chairs so people can't drop their towels and take off for the day.
4. the rooms are EXTREMELY LOUD. their is no sound control in the rooms. if someone is moving next to you or above you, you can hear it! this is a huge spring breaker hotel so you get to listen to everyone's party all night! again, no customer service, so no one to manage the situation.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Helpful?
7 Thank Joshandabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 7 April 2014
Dear Joshandabby
I would like to thank you for taking the time to share your experience with us following your recent visit to the hotel. I am of course disappointed to hear that your experience did not meet with your expectations. I would like to assure you that every member of the team here at Playa Grande constantly strives to achieve the highest level of service and I regret we fell short of our goal with you.
Your feedback is important to us and we are taking immediate action from the items you have outlined.
Thank you once again for sharing your candid feedback and I hope to welcome you back again on a future visit.
Sincerely,
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English first
vancouver
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2014

We just got back from a 3 week vacation in Cabo. We stayed 2 weeks at Grand Solmar & 1 week at Playa Grande. We are owners at Grand Solmar & rented from an owner through VRBO at Playa Grande. We really appreciate the elegance & sophistication at Grand Solmar. We love the pools & the quietness there. We still went over to Playa Grande every day to partake in activities. I enjoyed Spanish lessons, ping pong tournaments, Black Jack tournaments, and stretching classes. There are much more active activities, but I had a knee injury so couldn't do them. Cristina, Miriam, Humberto, & Luis were fantastic activities' staff. They were always happy and energetic. Cristina & Miriam were lovely young ladies that always called me by name and were very personable. Humberto & Luis were funny & engaging. They were all respectful of all ages and are a credit to the Solmar family. We also took cooking classes with Selene at Solmar & enjoyed our sessions with her too. We used the gym & were happy with the facility. We went to the Mexican Fiesta & enjoyed the entertainment. I'm sorry that Roberto injured himself & hope that he has a quick recovery. He was a very good host. As far as staying at Playa Grande, we loved the view from our balcony, but it is noisy in the evenings. Weddings, Beach party, & other festivities are pretty loud when you aren't part of the party. The hot tub got pretty loud as well & the Spring Breakers kind of took it over. I never even went in the hot tub at Playa Grande, but at Grand Solmar it was an every evening event. Whale watching was fun right from the balcony.

  • Stayed March 2014, travelled as a couple
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    • Cleanliness
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Helpful?
Thank VancouverSher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 1 April 2014
Dear VancouverSher,
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day.
I am sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services.
We are looking forward to having you as our guest again and make every effort to exceed your expectations.
Sincerely
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Phoenixville, Pennsylvania, United States
Level 4 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 March 2014

This was our 7th visit to Cabo San Lucas, but the very first time that we stayed in town rather than along the corridor. Our decision to stay at Playa Grande was one that far exceeded our expectations. The resort is fully self-contained offering multiple restaurants, bars, pools, spa, mini-golf, tennis and a wide variety of special activities. You can also walk to the marina area and take advantage of the multitude of activities and restaurants in this area. Almost too many options to choose from on a daily basis (not a bad thing).
The resort itself is beautiful. Impeccably clean and staffed by some of the most pleasant people you could ever hope to encounter. We stayed in the Ridge section, closest to town. The private pool for this section had spectacular views of both the Pacific Ocean and the Sea of Cortez. We have to give special recognition to the staff of the Ridge bar/restaurant: Violeta, Gerardo, Raciel, Juan and Ismael. In addition to some spectacular service, their patience and encouragement helped me have a little more confidence in my use of Spanish! A great resort that I would recommend without hesitation

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Bryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 1 April 2014
Dear Bryan H,
We are completely honored to read that your visit to Playa Grande was enjoyable and exceed your expectations. We truly appreciate all the positive remarks about our resort and especially about the service. I will be sure to pass on your comments to my staff as they continue to improve our personalized service.
We are looking forward to having you as our guests again soon.
Sincerely
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Vancouver, Canada
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 30 March 2014

We are owners at Grand Solmar, Playa Grande's sister resort, and did not stay at Playa Grande but we utilized the kids club for our boys ages six and nine. Viridiana is excellent with the children engaging them the entire time with age appropriate activities. For the younger age group she has many arts and crafts activities as well as age appropriate games. Our children are very active and love the water balloons, playing Marco Polo at the pool, mini golf, beach soccer, twister and have a great time making t-shirts and crafts Viridiana plans for them. Viridiana offers a diverse kids club program tailoring the program to the age and activity level of the children attending. We have also booked Viridiana for private babysitting through the concierge after her work hours, allowing us to dine out in Cabo. Our boys count the minutes from the time they wake up until kids club opens at ten am. Parents can chose a partial day program or a full day at kids club. We have been regular attendees for the past seven years and look forward to more fun days at kids club with Viridiana in the future.

  • Stayed March 2014, travelled with family
    • Value
    • Service
Helpful?
1 Thank 4oceanlovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 1 April 2014
Dear 4oceanlovers,
Thank you so much for sharing such great things about your amazing visit, it sounds like you and your family had a great time.
I agree that Viridiana is amazing she indeed love what she does and this in turn allows us to provide a friendly, professional service at all times.
I am looking forward to welcome you back as our guest soon.
Cordially
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterton, Indiana
1 review
Reviewed 28 March 2014

This is a beautiful first class resort with all the luxuries you need. We can't say enough wonderful things about this resort. The staff is there for your every need, they are so helpful and kind. The service is fast, more than friendly and very fun. The pools are crystal clear and beautiful, the ocean front is huge and private, the restaurants are amazing. They have great activities throughout the day, like water aerobics, games, etc. and every evening they have some special event like Mexican Fiesta, or beach party, or something like that. I can't possibly name all the wonderful staff that served us, everyone was friendly, but some that went above and beyond are Roberto, Humberto, Miriam, the activities staff, Luis, Arturo, Ivonne, servers, and Edith in housekeeping. There are many more, but the staff is what made our trip fabulous! Even most of them called us by name by the 2nd day and even remembered our room number for orders! Again, I would highly recommend this hotel to anyone! As far as some other perks, you are next to the Marina which is fun and exciting, but you don't see any of that or have ships blocking your view at the hotel. Its perfect. 5 stars!!

Room Tip: We were in a corner room on the 2nd floor with a private balcony that faces the ocean, pools, restau...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 29 March 2014
Dear DJ,
My entire team and I are delighted that you enjoyed an amazing stay during your recent visit and really appreciate knowing that you recognize the devotion everyone puts into constantly caring for our guests, so we can provide a friendly, professional service at all times.
Thank you for taking your time sharing your comments with us!
We look forward to having you back at the resort again in the not too distant future.
Best Regards,
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Salt Lake City, Utah
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2014

I had one of the greatest times of my life. I opted for the all inclusive, which allowed me access to all of the activities and theme nights. I really enjoyed the Disco Night show it was one of the first times it had been put on, and the entertainment staff did a wonderful job with it. The grounds of the resort are beautiful, and kept extremely well. If the all inclusive rate were just a bit lower, I would have given excellent on all of the ratings.

  • Stayed March 2014, travelled solo
    • Value
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Helpful?
1 Thank Jeffrey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 29 March 2014
Dear Jeffrey W,
Thank you for your lovely review. It sounds like you had a wonderful time. I am glad you enjoyed the all inclusive option.
I agree that our entertainment staff is amazing they indeed love what they do and this in turn allows us to provide a friendly, professional service at all times.
We are glad that your experience with us was a very pleasant.
Cordially
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Noblesville, Indiana
1 review
Reviewed 26 March 2014

No way I can name every one who helped make this vacation a wonderful expericence, but here are afew: Humberton, Miriam, Luis, Roberto and Cristina had me looking forward to each day at the pool with their fun activites. Galo and Luis took care of all our baggage and grocery deliveries to and from our rooms ensuring everything was where it was suppose to be, thus no worries on my end. Adrianne had us all taken care of at the front desk, and was a plesure to work with. Playa Grande is just a wondeful and beautiful resort; one I am sure to return to in the near future. Thank you to everyone there.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Rhonda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 27 March 2014
Dear Rhonda,
Thank you so much for sharing such great things about your amazing getaway at Cabo. It sounds like you had a wonderful time from check in to check out and enjoyed impeccable service throughout your stay
I agree that our entertainment staff is amazing they indeed love what they do and this in turn allows us to provide a friendly, professional service at all times.
Will be a pleasure to serve you again
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Playa Grande Resort

Property: Playa Grande Resort
Address: Playa Grande 1, Cabo San Lucas 23450, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Cabo San Lucas
#8 Business Hotel in Cabo San Lucas
#12 On the Beach Hotel in Cabo San Lucas
#12 Luxury Hotel in Cabo San Lucas
#13 Family Hotel in Cabo San Lucas
#14 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Playa Grande Resort 4*
Number of rooms: 260
Official Description (provided by the hotel):
Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more   less 
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Also Known As:
Playa Grande Hotel Cabo San Lucas
Playa Grande Cabo San Lucas
Playa Grande Resort Cabo San Lucas, Los Cabos, Mexico

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