From a veteran hospitality employee, of a 5-diamond resort...

First and foremost, the staff at Playa Grande is incredible. From the pool activities staff, to the Housekeeping staff, Front Desk, Concierge... all fantastic! Everyone remembers you, and by the end of your trip, you're sad to go because you feel like you'll miss them.

From the minute of our arrival, we were greeted by Danny the bellman, who held our luggage while we got checked in, then walked us to our room, giving a brief tour of the property to orient us, which was very helpful. Throughout the week, he said hello, asked us how everything was, and our plans for the day; very friendly. Paula, the concierge was wonderful the entire week, helping us with boat plans, dinner plans, setting up our all-inclusive passes, she was so sweet, and incredibly helpful.

The pool facilities are beautiful, multiple pools, hot tubs, and again the pool staff was amazing. Both the food and beverage staff, as well as the activities staff were always smiling, energetic, and attentive. Pool servers, Gustavo and Eduardo took care of us the whole week, thank you!

Humberto, Roberto, Luis, and Shiba were taking care of pool activities and entertainment for the week. They. Were. Incredible!! Always full of energy, happy, smiling. Honestly, I planned on laying around and doing nothing the whole week I was there, but with all the activities going on around the pool, I had to get involved! Water aerobics, bracelet making, volleyball, Spanish lessons, etc. There is always something going on, and I cannot stress enough how great the staff is. They're there morning til night, from the pool, to the themed dinners, as they are most of the entertainment there, as well. I recommend attending the themed dinners, food is good, entertainment is great, and for the price, you'll have a great time.

Food all over the resort was good, the steak I had at Brigantine was delicious. Fish ceviche was also great, and of course the drinks!

Overall, it was an amazing trip, we loved the staff so much we spent very little time in our beautiful suite. Well worth every penny!

Just got back from a 9 day stay here. It was my first time to Cabo. Wonderful weather. The location was ok, but next time I would stay on Medano Beach because you can swim there and that is more centrally located to everything. I had to take the bus or cabs all the time because the walk was too intense in the heat. I really like the waiters and the staff in the lobby bar. The drinks however, were not good in general.
I did all inclusive a few days and ate out and the prices were comparable so I would probably do all inclusive whenever possible. I was disappointed with the rooms, concierge and Mayra at the front desk.
As far as the hotel room, there was mold on the bathroom ceiling and an active water leak from the room above. Room walls and ceiling were also paper thin and you could hear every movement above your head at night which was very frustrating. I asked the concierge to arrange a private dinner on the beach for me and never heard back from them-big disappointment. Every time I walked by them they were on their cell phones or surfing the web. They genuinely seemed disinterested in working and I was very upset they did not arrange my beach dinner.
Room service was seriously lacking and was very expensive. There is also time share people in the hotel lobby and they are very rude to you if you decline the presentation.
Mayra is a very rude woman who works the front desk-no smile and no happiness at all from her. I had to deal with her on two occasions and she was very rude and angry. I was surprised that she worked the front desk as everyone else at the hotel was so great, she really didn't fit in there. I would recommend she get some training on how to treat people. She doesnt answer any questions clearly, gets rude and frustrated very easily and just is not what you would expect when you need a solution to a small issue at a resort in Mexico.
All in all I had a nice vacation, just not sure I would ever stay at this place again unfortunately. Lastly, there was no orientation or information provided to me upon arrival. I didnt find out until my 4th night there that there was a separate restaurant for Ridge people, which was disappointing.

I thoroughly enjoyed staying at the beautiful Playa Grande in April and May 2014. I especially loved the breakfast buffet at the Brigantine in the mornings. We had superb service by the wait staff Zaira, Ramon and Luis. They made me and my friends feel very special.
Thank you! Hope to see you all again next year.