I really wanted to like Playa Grande and it started out great. When we pulled up, the property looked amazing as the buildings were sprawled along the rocks and colorfully painted. Check-in was easy and they managed to upgrade our room. We were quickly introduced to the hostess - who started the sell process (timeshare at Grand Solmar) but she wasn't overly pushy. Despite being told we would be escorted to our rooms and receive welcome drinks by the front desk - no one appeared and we had to find our way to the room (keep in mind the property is huge and all you have is a room number - buildings are not named).
The room looked great. Very nicely decorated and had a large main bathroom with a tub. The balcony spanned from the living room to the bedroom and overlooked the center of the property (and pools). And in the distance, the ocean could be seen. The kitchen was fully stocked with pots, pans, utensils, etc. Not sure why the walls separating balconies from each other was only extended halfway - it offered no privacy. We could also hear the conversations of the guests in the adjoining room, apparently very poor construction.
The property was great. There pools were impressive. Fairly standard in design but clean and unobstructed to ensure plenty of sunlight. A private beach was available but the ocean was fairly violent that week and it was not advised to walk in (or near) the surf. A gym was available but required additional usage charges. Service at the pool was prompt and the staff was very courteous. Poolside activities such as table tennis, bracelet making, towel folding, etc were available throughout the day.
Sounds like a dream resort - and now...the bad.
Our room was cleaned once during our stay. This was even after we left the sign on the door requesting for cleaning. We rarely stayed in the room during the day so not sure what happened. And as stated before - the construction of the rooms was poor. We could hear our neighbors clearly and they were speaking at normal levels.
Our visit to the sister property went horribly. Great looking property especially given the infinity pools by the ocean. And I realize this was a sales pitch but the treatment we received when we declined was unprofessional and unnecessary especially given the fact that we were guests of their sister property. After politely declining several times after 2 hours (they promised 90 minutes), they continued to try to convince us to buy by throwing different pitch men at us. The "supervisor" was a bit rude when we declined and asked us to show ourselves out. Not a big deal. But that was not the end. In order to get our discounted tickets for a sunset cruise, another staffer again tried to sell us with a "try before you buy". But it required a couple of thousand dollars - not my idea of a trial since I am still paying but instead of 26 weeks, I am paying for 2 weeks. After pointing that out, he quipped "oh well, we only want people that have money here". We have been to other timeshares and never have we been treated so rudely. They should know that money is rarely the issue - its the strong arming to take the deal now and only now that makes people question the value.
And finally, checkout. I made a request to delay the 11am checkout as our airport pickup was at noon. The front desk asked me to call the day of since they do not know who is checking in. An odd request but ok, each property is different. When I called the day of - they said no since they were moving another guest into our room - no delays, not even for 30 minutes.
But that wasn't the end of it, I received an email from Playa Grande the following day. I thought it was a courtesy follow-up about our stay. But instead, it was management asking me to pay taxes that their system and staff had failed to apply during our checkout.
We will not stay here (or any of their sister properties) again. Maybe our experience was an outlier as there are plenty of positive reviews here. Or maybe the experience is different as a owner. But for us, there are plenty of other places in Cabo, ones that welcome their guests and treat them as such - not just another number (or $$$). At best with its management, it would be a roll of the dice - one I would recommend avoiding unless you tend to always have luck on your side in Vegas.
- Official Description (provided by the hotel):
- Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more less
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- Also Known As:
- Playa Grande Hotel Cabo San Lucas
- Playa Grande Cabo San Lucas
- Playa Grande Resort Cabo San Lucas, Los Cabos, Mexico