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“Playa Grande not good for timeshare members!!!”

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Playa Grande Resort
Ranked #15 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
San Francisco
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Playa Grande not good for timeshare members!!!”
Reviewed 6 August 2014

Playa Grande is a beautiful resort with many amenities; HOWEVER, it has become crystal clear that is was not a good choice to buy as a timeshare. We were promised so many things such as "maintenance fees haven't gone up in years!", "the units are cared for impeccably" etc. etc. My maintenance fee has almost DOUBLED in 7 years, am paying upwards of $1200/year, not only that, there have been so many problems and maintenance on the unit has been awful!!!! So many things in disrepair, kitchen not well stocked, dishes are not microwave safe, no music provided in the unit unless you request a stereo. I could rent my unit for the same amount or less than I pay in maintenance fees. BUYER BEWARE, THEY ARE LYING STRAIGHT TO YOUR FACE ABOUT MAINTENANCE FEES. IF YOU ARE AN OWNER CONTACT ME, WE ARE PUTTING TOGETHER A BUYERS REMORSE CLUB SO WE CAN GET MORE ACTION WITH REGARD TO THE DEVELOPER AND MANAGEMENT. THEY BRING IN MILLIONS OF DOLLARS A YEAR JUST IN MAINTENANCE FEES, THAT'S HOW THEY BUILT THE PROPERTY DOWN THE BEACH. DON'T BUY TIMESHARES HERE, YOU WILL BE SORRY!

Room Tip: I have a week at the Penthouse on The Ridge and construction is usually starting around 6 a.m., we c...
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  • Stayed April 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank CopperPenny33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brooklyn, New York
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 August 2014

We stayed at the Grand Solmar since we traded in, but spent most of our time at the Playa Grande for the Beach Party and Boogie Nights! Outstanding food, entertainment, and drinks galore! We plan to return as we met and made some friends during the events! We also used the gym and ate at the restaurant in the lobby and the food was delicious.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Eliza626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 8 August 2014
Dear Eliza626,
Thank you for your lovely review. It sounds like you really had a wonderful time.
I agree that our entertainment staff is amazing they indeed love what they do and this in turn allows us to provide a friendly, professional service at all times.
I´m glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 August 2014

We love this resort from the check in where they welcome you home, to the beautiful breakfast buffet where Ramon one of the wait staff served you with the phrase "it's my pleasure." The pools were sparkling clean, the pool service was very accommodating one server Fernando, was outstanding ! The entertainment staff Silvia, Rose, Mayra, Humberto ,Robert and Luis, were so friendly; on the day before our departure each of them came over and spent time with us visting and making us laugh it was such a personal touch. The restaurant Calient with Ernesto was wonderful ! We ended the evening with Leonardo in the lobby bar where he performed his flaming coffee show delicous! So We start the count down till we can make our return!

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 8 August 2014
Dear Debbie B,
My entire team and I are delighted that you enjoyed an amazing stay during your recent visit and really appreciate knowing that you recognize the devotion everyone puts into constantly caring for our guests, so we can provide a friendly, professional service at all times.
Thank you for taking your time sharing your comments with us!
We look forward to having you back at the resort again in the not too distant future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Punta Cana
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 August 2014 via mobile

This past week my wife and I celebrated our 10 year anniversary in beautiful cabo at the playa grande resort. The resort itself was nice, we've been to better and we've been to worse. Our biggest disappointment was the staff. Most were very unfriendly and wouldn't even speak. We decided to do laundry while there and had to give our passports just to get change from cash to the tokens the machines took. One lady literally yelled at us because we wouldn't do a time share presentation. We asked for a new ironing board the day we got their because ours was broke and we never received it. The remote control for the tv had bad batteries and it took 2 days for them to come replace them. Overall a nice resort as far as design and location staff was just terrible.

Stayed August 2014, travelled as a couple
Helpful?
3 Thank Chicago7732014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 8 August 2014
Dear Trip Advisor Member
Thank you very much for taking your time to share with all of us this review. While I am very happy to read your positive comments, I would like to extend my sincere apologies for the inconveniences you had during your stay. I do want to ensure you that all your comments will be follow up to avoid any lowering of our standards or inconveniences for our guests in the future.
Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable. Hopefully you will give us an opportunity to host you in the future.
Sincerely
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Thousand Oaks, California
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014

We have been staying at the Playa Grande Resort for the past eleven years and absolutely love it! The accommodations and staff are excellent!!! We would highly recommend this resort for anyone who loves to relax in a beautiful pool, sit on a balcony overlooking the ocean, walk to local activities and restaurants, and shop 'til you drop. No need to rent a car as the resort is walking distance to the marina and downtown Cabo.

Room Tip: The villas are very quiet, have beautiful marina views, a kids pool with slide, adult infinity pool...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Jeri1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 8 August 2014
Dear Jeri1202,
Thank you for your kind words, I agree that our property offers a Great location and our staff does the best to provide a friendly and professional service all the time
I am glad to learn that you enjoyed your stay and really look forward to keep welcoming you for many years to come.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014

A little far from town but a wonderful place to stay. Lots of amenities, prices are strong but this is luxury, and staff were always friendly. I would recommend this as a place to stay. The pool on the ridge is for members only but it is an infinity pool and you have spectacular views of the Pacific and the Marina. Maybe the best view in Cabo. Food was good, staff were very friendly. Enjoy this place.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Christopher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 8 August 2014
Dear Christopher A,
Tthank so much for posting a review, I really appreciate you taking the time to share your experience with us.
Our staff do indeed love what they do and this in turn allows us to provide a friendly, professional service at all times.
We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fullerton, California
Level Contributor
1 review
Reviewed 5 August 2014

I own at Playa Grande and I look forward to my 7 days of relaxation. The staff is excellent from moment we arrived to the time we left. Edwardo fro the bell staff thanks for everything and Fernado in Lobby bar was always there made sure we stayed happy. Julio at the pool made sure our glass were always full. I so look forward to my stay next year.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 289Peter1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at Playa Grande Resort, responded to this review, 8 August 2014
Dear 289Peter1960,
Thank you very much for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. For us is really important your feedback and is heart warming to realize that our dedication is in the right path, as our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services.
Thank you again for all your kind comments, we all are looking forward to welcoming you back very soon
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Playa Grande Resort

Property: Playa Grande Resort
Address: Playa Grande 1, Cabo San Lucas 23450, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Cabo San Lucas
#8 Business Hotel in Cabo San Lucas
#12 On the Beach Hotel in Cabo San Lucas
#12 Luxury Hotel in Cabo San Lucas
#13 Family Hotel in Cabo San Lucas
#14 Romantic Hotel in Cabo San Lucas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Playa Grande Resort 4*
Number of rooms: 260
Official Description (provided by the hotel):
Located on Baja California's most exclusive and private Beach, along the Pacific Ocean side and a few steps from the Land's End and the famous natural arch, this charming, Mexican hacienda style all suite resort sits on eight acres of beach, only a few steps from the sparkling Pacific Ocean and a few minutes’ walking to downtown Cabo. This is a dramatic setting to relax and enjoy your dream vacation under the sun. If it’s shopping, fine dining and nightlife you’re looking for, downtown Cabo San Lucas is just a short stroll away. And if you’d really like to reward yourself, the world class Grand Spa will be waiting with a full range of luxuries that will nurture your body and soul. The Playa Grande Resort features all suites with private balconies, kitchens or kitchenettes, and distinctive touches such as marble floors, granite counter tops and hand crafted furniture and decor. ... more   less 
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Also Known As:
Playa Grande Hotel Cabo San Lucas
Playa Grande Cabo San Lucas
Playa Grande Resort Cabo San Lucas, Los Cabos, Mexico

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