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The Ridge at Playa Grande
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Reviews (504)
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371
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All reviewsridge poolbeautiful view of the marinamurphy bedmexican fiestathe pacific oceanfull kitchenbedroom unitwater taxihuge balconyadult poolpresidential suitemedano beachlobby bargrand solmaramazing vacationpools are greatnice resort
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433 - 438 of 504 reviews
Reviewed 18 July 2013 via mobile

I expected more from this Resort! It started when we checked in, the bell man and concierge were fighting over us, so concierge won and bags were mis placed. She was horrible and robotic, inviting us to a breakfast for discounted activities and a timeshare pitch. When we finally found our room and our bags, our room was dirty, forgotten by housekeeper. We were told we would have to wait 1 hour or be downgraded to the hotel side. We decided to wait at the pool and have lunch. We sat 15 minutes before any wait staff acknowledged us, then he acted as if we were a bother to him. Anytime we asked for anything he gave us a look, and took his sweet time. We are facing the Marina, which is a nice view if you keep your door closed. There is loud, constant construction on our roof which we were not informed about, so forget afternoon naps for the kids. The adults pools are not adult only, babies with soggy diapers in the pools and Jacuzzis are extremely disappointing, when you go there to relax and get away
from kids. I asked the waiter if he could ask the family to bring baby to to family pool, he said ! ? It's only 1 baby?! Irritating
We have 3 more days
and hope for an improvement, but we are not expecting much.......

  • Stayed: July 2013
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1  Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at The Ridge at Playa Grande, responded to this reviewResponded 15 August 2013

Dear Julie G, I am sorry that we didn’t meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future.
We hope you give us an opportunity to serve you in a future.

Cordially

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2013

we stayed here in june 2012...the food was great and the views were awesome...the room was very nice,,, the staff were awesome in every way.. the pool and bar up on the ridge was great and the view was amazing...we are staying there again in june 2013

  • Stayed: August 2012, travelled with family
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Thank purple_hazze_racing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at The Ridge at Playa Grande, responded to this reviewResponded 15 July 2013

Dear Purple_hazze_racing

We would like to thank you for your beautiful comments about your stay at our resort. From the food being great and our views awesome, we are deeply satisfied with your comments.

We will be delighted to welcome you back on the near future.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2013

This hotel is amazing. Not only the view and the accommodations but the hospitality there.
Luis Fernando at The Ridge was outstanding. He was so pleasant and accommodating to everything we needed. He should get a raise because the whole stay there, he was so hospitable and there was nothing he wouldn't do for us.
It was 6 of us, so I'm sure servicing that many people can get hectic, but he always had a smile on his face.
We are going back in June 2014, and I can't wait to see him again.
The hotel, AMAZING!!! There's games for the kiddos and so many different theme dinners every night. You will never get bored!!!!
By the way the Micheal Jackson show on 4th of July was awesome!!!!! Love this place

  • Stayed: July 2013
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Thank Rere909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at The Ridge at Playa Grande, responded to this reviewResponded 12 July 2013

Dear Rere909

On behalf of all our staff members, especially Luis Fernando, we want to thank you for your kind words regarding your most recent experience staying with us. He really brings always a big smile to his job, and is a great example of the type of service we want to be known and recognize.

I am glad you enjoy our views and restaurants, the games and activities. A little trivia: Our staff member from activities Hector, did the Michael Jackson impersonation. And he was excellent indeed. I am glad you like it also.

We will love to welcome you back next year.

Yours Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2013

We just returned from a 6 night stay at the Ridge.
There is so much to write that I will try to break it into pro's and cons ( and informative bits too).

Pro's:
-The resort is gorgeous, and well maintained. Spacious rooms
-Every single staff member (but one) was bend-over-backwards friendly - especially to the children. A special recognition to Mauricio at the Bell Desk, Raul at the Concierge, and Zaira at the Brig
-The food at the Brigantine, Mexican Fiesta and Room service were all tasty
-The Mexican Fiesta that the Hotel puts on is wonderful - right on the beach (without actually being in the sand. Entertaining for adults and children. Riotous MC.
-Great pool at Ridge with slide
-The kid's club - my 5 year old daughter only used it for an hour but enjoyed it. Here is some info that I would have liked to have known about it (or been able to find on the website) it is $50 a day or you can do it hourly it includes lunch. The club for Playa grande is the same as for the Ridge. They have schedules that you can pick up to know what is happening on any given day and hour. They have 2 nights that the kids can get rid of their parents (don't quote me but I THINK it is tues and friday nights from 6-9?) There is babysitting in the room although we didn't use it. There is a surcharge after 10pm
-We were not pushed to do a timeshare presentation

Cons:
-The view in 3048 is of a guard tower. No big deal, we could see the Marina around it.
-We were DIRECTLY across from a bus stop / turnaround. This could be very annoying for a light sleeper.
-LOTS of noise from the Marina at night - luckily we are all good sleepers and I wear earplugs
-Constant sound of water/pipes through our room
-***Here is what lost it the 5th star - With 3 nights left on our stay, we went back to the room to give our children a nap. Above us was a pounding so loud that it sounded like someone was using a pickax inside our room. After twenty minutes of this I could see neither one of our children were going to get sleep (which is a scary prospect with a 2 year old) so I called down and spoke with the front desk. The gentleman assured me it would stop. 30 minutes later nothing had happened. My husband got dressed and walked (no small feat) down to the reception. It took 30 more minutes to finally stop the construction. That was Saturday. Sunday was not a problem - I'll assume they got the day off. Monday it was back. Bam, bam, bam - hammer on stone. Not only that but constant dragging of heavy wooden furniture over the tile floor. So I went down this time - with my nice smiley face and spoke with Gerardo at the front desk. He called up to the general manager and said he would have it stopped. I asked him why they would rent out a unit directly under one they had scheduled heavy construction upon. He looked a me as though I had lost my mind and told me they were VERY busy and could not just leave the units unrented during the construction. Oh, I see, it's much more important for you to make money than it is for your guests to have a pleasant stay....
So I get back to the room and 30 minutes later nothing has happened. My husband goes down again and asks to speak to the manager - Ana Laura. Now, I was not there, so obviously not privy to the details of the conversation, but I do know that since it was our last night (not desirable to move rooms - nor do I know if they offered) he did ask for some sort of discount. He was given her 'humblest apologies' a smile and a 'NO". The banging lasted another hour.

Room Tip: Away from Marina
  • Stayed: July 2013, travelled with family
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2  Thank chkeeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at The Ridge at Playa Grande, responded to this reviewResponded 9 July 2013

Dear Chkeeta

Thank you so much for your nice remarks about your most recent stay. I am very satisfied to read that you like our resort, the service of our staff (especially Mauricio; Raul and Zaira), the maintenance of the property, the food at our restaurant, theme nights and room service, the pools, the kids club option with our dear Viri, and all what you love about it.

A lot of people really like the view of the marina side, in contrats to the ocean view, however, we completely understand your comments. At the moment you close your window there is really no noise from outside. I am deeply sorry for the situation you experience with the noise above your suite and the answer you receive. The work we did those days is to prevent for the rain season.Still there are no excuses and i am sorry that we did not stop the noise at the moment you first requested. Sleep is very important, especially for the kids. And in vacations, is a must do after all you enjoyed during the day.

We will be honor to visit you again, and surprise you with an even better experience at our resort.
I will share your comments with the staff in our next meeting.

Sincerely,

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Reviewed 5 July 2013

Huge place, very spread out. With 86 yr old Grandma with us we had a 2 BR/3 Bath suite (with pull out bed in LR) on the top of the Ridge. Very nice room, but 10 minutes and 3 elevators to get to lobby and 15 minutes at least to get to the beach (no swimming). Also, scores of screaming kids and beer guzzling guests were overcrowding an otherwise lovely infinity pool outside of our room. Chairs would fill by 10 am. The floating empty beer cans in the pool in the early evening tell all you need to know. Lunch was OK on site, but dinners must be eaten in town (many great options). We tried to spend as much time as possible off grounds as we are not the "2 six packs at the pool before lunch" kind of people. At over $500/night we expected more. You could not pay us to come back. Seriously: IF THEY OFFERED A FREE WEEK WE WOULD TURN IT DOWN.

  • Stayed: July 2013, travelled with family
    • Value
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5  Thank TMB1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at The Ridge at Playa Grande, responded to this reviewResponded 15 August 2013

Dear TMB1999, Thank you for taking the time to communicate to us why we didn’t meet your expectations. We have every desire to address your feedback and provide the best solution available to handle things differently.

I wanted to offer my apologies for your experience with us. i have discussed your concerns with the appropiate employees, and I can assure you that these issues won´t occur again.

Sincerely yours

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