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“Fernandos Service and attention Was Exceptional!”

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The Ridge at Playa Grande
Ranked #23 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Los Angeles, California
1 review
“Fernandos Service and attention Was Exceptional!”
5 of 5 bubbles Reviewed 9 August 2013

These are the kind of employees who are committed to to making it a pleasent time! He was very attentive and his service was second to none! I had a great time at playa grande and I would definately return again, unfortunately I cant speak the same about the other servers, while there service was Not bad, it was not great either! It was not uncommon to wait 45 minute for a meal, but fernando may it right for us!!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at The Ridge at Playa Grande, responded to this review, 15 August 2013
Dear CrystalM, thank you for taking the time to share your experience with us. We appreciate your feedback regarding the service; the team is constantly tweaking our service in order to improve and your opinion help us.

Sincerely yours.
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409 reviews from our community

Traveller rating
    294
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    10
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 July 2013

The Ridge rooms are gorgeous, the view is outstanding, and the pool is amazing. We were very well taken care of every day by Fernando. He provided excellent, friendly service, which made our stay even better.

Stayed July 2013, travelled with family
Helpful?
1 Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at The Ridge at Playa Grande, responded to this review, 15 August 2013
Hi CC, thank you for sharing your experience, our staff do the best to provide a friendly and professional service all the time
Again thank you for your kindness in taking the time to send us your comments that I will share with Fernando
Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 29 July 2013

We have been going to Playa Grande for years and have been owners at The Ridge for around 7 years. I must say from check in to getting up to our beautiful room was a breeze! It is a hike to get up to the ridge but so worth the views when you get there!

The pool staff is always amazing! Luis, Juan, Flavio and Teo always have a kind word to say along with their excellent service! Christina in activities in the lower pools always gets you off of your feet to have a little fun! Our housekeeper Cecilia was just the best! Making me laugh everyday!

I would recommend this hotel to anyone who is looking for an amazing vacation.

The only feed back that I have for the hotel is that one of the upper pools at the ridge should a designated a pool for all, not just adults only. The vacationers that come with children are required to only use one pool at the ridge and you must go down the stairs to get to this pool. I say many parents having to carry their strollers down the stairs and that is just not safe. Granted all could use the pools at Playa Grande but if you have paid the money to be at the ridge that is where you would like to be.

Room Tip: We own penthouse 3123 and if you can get r room in C building I think the views are the best!
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laniaragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at The Ridge at Playa Grande, responded to this review, 15 August 2013
Dear Laniaragon, we are very happy to know that your experience with us was a very pleasant one. We appreciate your feedback regarding the pools

Hoping to see you soon

Yours faithfully
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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 July 2013

Stayed for a week at Playa Grande on the ridge. Food was awesome. Views and accommodation was amazing. If you stay you need to do the all inclusive deal. All the staff on the ridge are good, but for us the highlight was Miguel, his friendly smile every morning was still there at night and he could not be more helpful. Great resort and a good bloke!!!!

Room Tip: The view from the Ridge is worth the extra money
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mackasenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at The Ridge at Playa Grande, responded to this review, 15 August 2013
Hi mackasenior, thank you for sharing your experience, our staff do the best to provide a friendly and professional service all the time
Again thank you for your kindness in taking the time to send us your comments that I will share with Miguel
Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 July 2013 via mobile

The rooms have a wonderful view. The pools are incredible and more private than the ones for the rooms below.
I will never forget Fernando the waiter from the Ridge he was incredible. I have never seen a waiter sprinting to the bar and back with drinks. He really kept us happy and made us feel like family. If you stay at Playa grande make sure you stay up on the Ridge. And make sure Fernando is your waiter!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingBrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at The Ridge at Playa Grande, responded to this review, 15 August 2013
Dear Traveling Brett, Thank you for your lovely review and for sharing such great things about the staff and service, I will share with them your comments.
We are glad to know that you had a great time with us

We all send you our warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuevo Vallarta, Mexico
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 18 July 2013 via mobile

I expected more from this Resort! It started when we checked in, the bell man and concierge were fighting over us, so concierge won and bags were mis placed. She was horrible and robotic, inviting us to a breakfast for discounted activities and a timeshare pitch. When we finally found our room and our bags, our room was dirty, forgotten by housekeeper. We were told we would have to wait 1 hour or be downgraded to the hotel side. We decided to wait at the pool and have lunch. We sat 15 minutes before any wait staff acknowledged us, then he acted as if we were a bother to him. Anytime we asked for anything he gave us a look, and took his sweet time. We are facing the Marina, which is a nice view if you keep your door closed. There is loud, constant construction on our roof which we were not informed about, so forget afternoon naps for the kids. The adults pools are not adult only, babies with soggy diapers in the pools and Jacuzzis are extremely disappointing, when you go there to relax and get away
from kids. I asked the waiter if he could ask the family to bring baby to to family pool, he said ! ? It's only 1 baby?! Irritating
We have 3 more days
and hope for an improvement, but we are not expecting much.......

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flora C, General Manager at The Ridge at Playa Grande, responded to this review, 15 August 2013
Dear Julie G, I am sorry that we didn’t meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future.
We hope you give us an opportunity to serve you in a future.

Cordially
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Medford, Oregon
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 July 2013

we stayed here in june 2012...the food was great and the views were awesome...the room was very nice,,, the staff were awesome in every way.. the pool and bar up on the ridge was great and the view was amazing...we are staying there again in june 2013

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank purple_hazze_racing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo G, General Manager at The Ridge at Playa Grande, responded to this review, 15 July 2013
Dear Purple_hazze_racing

We would like to thank you for your beautiful comments about your stay at our resort. From the food being great and our views awesome, we are deeply satisfied with your comments.

We will be delighted to welcome you back on the near future.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ridge at Playa Grande

Property: The Ridge at Playa Grande
Address: Av Playa Grande 1A | Centro, Cabo San Lucas 23450, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Cabo San Lucas
#12 Romantic Hotel in Cabo San Lucas
#16 Spa Hotel in Cabo San Lucas
#19 Luxury Hotel in Cabo San Lucas
#20 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Ridge at Playa Grande 4*
Number of rooms: 98
Official Description (provided by the hotel):
The Ridge at Playa Grande, a AAA Four Diamond resort, sparkling like a polished jewel on the coast of a shimmering blue sea. The world-famous Arco in Cabo San Lucas is but a stone’s throw away, and a white-sand beach stretches like a pristine path from your villa door to the ocean’s shore. Dramatic views are everywhere you look at this exclusive luxury resort. The collection of elegant villas all feature authentic Mexican decor and the personal touch of our award-winning architect. The Ridge at Playa Grande gives you a choice of one-bedroom Master Villas and two-bedroom Luxury Villas. All villas feature well-equipped kitchens, spacious living rooms, full-size baths, and upscale finishing touches. These villas include flat-screen TVs, Internet access, premium quality linens, and all the privacy you desire. Shopping, nightlife, and fine dining in downtown Cabo San Lucas are just a few steps away. ... more   less 
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Also Known As:
The Ridge At Playa Grande Cabo San Lucas, Los Cabos, Mexico

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