My husband and I just took our honeymoon for 6 nights at Sandos, which we purchased through a Groupon. Our number one priority was to spend quality time with each other (e.g. Lounging and drinking), so we enjoyed the week. But, there were definitely plenty of cons in the experience that you may want to consider before deciding on this place for yourself:
Beautiful and well equipped gym
Walking distance to the marina (try the chilaquiles at Solomon's landing and the Ecocat sunset cruise!)
Free internet access in common areas
Cupcake cafe and Emiliano's restaurant
A couple of really nice bartenders at the swim up bar
Nice entertainment staff (albeit probably more interesting for big parties rather than couples)
Sandos Spa moonlight massage (for a fee)
Tipping - There is an entrenched culture of tipping, whereby the wait staff tends to treat you respectfully only if you regularly tip them. This is a frustrating pressure at an all inclusive, in which you are purportedly trying to get away from having to carry around money. But, fine, even when we did decide that we would give in and play by these rules, everyone (hostesses, front desk, wait staff) acted very inconvenienced if we asked for change for big bills (in order to tip). And I am not talking very big bills here, just $5, $10, $20 (max). It is like they expected us to arrive with rolls of dollar bills ready to tip them for every single service they provided, and we felt shamed for not having the foresight to do so.
Shabby junior suite - On the website, an advertisement notes that honeymooners get a free upgraded room if available. I decided to take my chances and buy a groupon for a junior suite "ocean view," hoping to be upgraded to a the next higher room category. I made my reservation five months in advance, and I called and emailed a combined total of 7 times to request that it be noted on my reservation that we are honeymooners and requested to be the first on the upgrade wait list. Upon arrival, we were given a junior suite in the main building, with a very sad looking bathroom and, well, not much to write home about. I was told that we got upgraded, which meant that we got a room on a "higher floor." I asked if we could be moved another day if a nicer room became available, but they said no, that we would have to pay over $100 per night for another room. Had I known the state of the junior suites, and that our "upgrade" never included the possibility of a nicer room, I would have paid the extra beforehand for one of the better packages. But after the fact it was an exorbitant rate. Oh and other honeymooners got some sort of sash across their door that said "happy honeymoon." Not us. That would have been a nice touch! We did get fruit and a bottle of red wine, but they didn't give us a wine opener, so it remained unopened the whole time and we had to leave it there. Just those small touches/attention to detail were missing.
No king bed - The king bed is NOT a king bed. It is two double beds pushed together. So there was an uncomfortable crack in the center. (I had also confirmed and re-confirmed the king bed in my 7 emails/phone calls...)
Brown water - The sink water came out brown one morning. We didn't have hot water another morning.
Shower curtain - The shower curtain/rod was rounded out and didn't fit the tub, so we ended up getting water all over the bathroom floor no matter how hard we tried!
Bed sheets - The bed sheets had stains on them twice. Definitely not luxurious. Just for the masses.
Loud air conditioning - The air conditioning in the bedroom sounded like a jet plane. Very startling when it came on and off.
Elite status - There is an awkward caste system with the "elite" status members. They have special cabanas they get to lay in by the pool, but they were almost always empty. They also have access to a separate restaurant and pool. I have been to other resorts with this type of differential access, but it was never so in your face. There was always a line or something you had to walk past.
Hot tubs broken - Only two of the 5 or 6 hot tubs worked, so they ended up being kiddie pools. And whenever we asked about them, we were told that they were trying to fix them.
No ocean access - You can't swim in the ocean... I didn't realize this beforehand, though, so that's my fault.
Personal concierge = timeshare salesperson - We felt like idiots when we were whisked away upon check in to meet with our "personal concierge" who went over the resort amenities as well as various for-fee activities in cabo. The, when we told her which activities we were contemplating (e.g. Sunset cruise) and that we would need some time to look at the brochures, she got pushy and told us she could give us a $200 discount if we had a meeting the next morning with the timeshare sales rep. We told her we would think about it, and she took that as a yes, giving us a voucher for the meeting. When we said "no" definitely, she ignored us for the rest of our time at the resort. Not really behavior I expect from a personal concierge :)
Okay, I have written enough. Again, we still had a nice, relaxing honeymoon, but wanted to write about these frustrations in the attempt to help others avoid them!
- Official Description (provided by the hotel):
- Landmark Resort. Best location in town with Ocean and Bay views. Located in the "Heart and Soul of Cabo"!Live the legend of the new SANDOS Finisterra ALL INCLUSIVE RESORT unique architecture overlooking the Bay of San Lucas or enjoy the largest family rooms facing the Pacific sunsets in any of our Jr. Suites. All within a short walk to restaurants, night life, shops, fishing and water sports. Free WiFi in Lobby and Restaurants. Endless beach walks and amazing pools. Embrace the Cabo sun in any of our three amazing pools or have a snack at the largest and tallest Palapa in the Pacific. For the evenings enjoy a margarita at the historical Blue Marlin Bar where Keith Richards and Brooke Shields loved to relax. If you like tennis we have 2 courts for you free of charge. Ideal for Families or Couples that want the best value. The Jr. Suites Ocean View rooms have the largest capacity in Cabo sleeping 3 adults and 2 children with our 2 Queen and Sofa beds. Just perfect for the family that needs best value for their money! ... more less
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- Also Known As:
- Finisterra Hotel Cabo San Lucas
- Hotel Finisterra Cabo San Lucas
- Sandos Finisterra Los Cabos Cabo San Lucas, Mexico