My family and I went to cabo for a family vacation. We decided to do watersports and went with Baja's Water Sports. They picked us up at 9:00 am like they had said. We went to the beach where we went on a ride across to see the arch and snorkel on the beach. This part of the experience was amazing! The driver of the boat was comical, polite, and very informative. My family and I took a boat back to the beach where we would pick up the shuttle of Baja's Water Sports back to our resort; this was at 3:00 pm. There was a line of about 30 people there and it became obvious that we were not all going to fit in the shuttle. This was poor planning on the company for not being able to hold everyone they brought there. The shuttle arrived and they had listed names of four families to go on the shuttle. We weren't one of them. The driver ignored all of the rest of the people waiting and left. We had waited for another 30 minutes until another shuttle arrived along with the previous one. They took a majority of the people, however we were still left. We asked why we couldn't go on the shuttle and they ignored us until we had to raise our voices to get his attention. Then the driver said that our pickup was 12:30, which we had not signed up for. They said that we could not go on the shuttle because we were late. My mother explained to them our situation and the driver was rude and continuously said no. We became extremely frustrated and the driver said he would return 20 min later to pick us up. My mother was annoyed and said that we had already waited 30 min but if she had to, we'd wait another 20. As the driver left, he said "Whatever" which was rude. So, we waited....an hour and a half in the extreme heat. The drivers of the shuttle were rude, ignorant and lied to my family, leaving us stranded in a country that we were not familiar with for a total of 2 hours. We ended up taking a taxi which cost an additional $40 when we already paid the driver in the morning for round-trip. I suggest for any of you that want to do watersports, that Baja's Water Sports is an excellent company to do so. However, take a taxi there because being stranded in the heat was not a fun experience.
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