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“Great resort but has gotten very pricey, food not so great”

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Hacienda del Mar Los Cabos
Ranked #26 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
Sewell, New Jersey
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great resort but has gotten very pricey, food not so great”
Reviewed 20 March 2014

My parents are vacation club owners and we have been to the resort probably 7 times. Let me say that we love it! The rooms are very nice and clean. The resort itself is extremely nice and very well maintained. I will say I am very disappointed with the food at the resort, mainly the steak restaurant. We all ordered steak, their speciality. I got the Ny strip for $55, I believe that was the least expensive. Now for $55 I was guessing that would have been the best steak I have ever eaten. Boy was I wrong. It was dry and full of gristle. Actually all of our steaks were like that. The breakfast at girasoles is excellent and a great value. Also, the beach waiters bring great food and drinks although that has gone up in price as well. Resort is an A plus, just eat dinner out of the resort.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
2 Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctrujillo, Guest Relations Manager at Hacienda del Mar Los Cabos, responded to this review, 28 March 2014
Dear D B:
Thank you for reviewing Hacienda del Mar Vacation Club. We're glad that you enjoyed the comfort of your accommodations and the resort amenities offered. Feedback from our clients helps us a lot and allows us to know better our customer needs in deep. Thank you for visiting us and we hope that you will be visiting us again in the future!

Sincerely

Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (341)
Date | Rating
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English first
Lexington, South Carolina
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 March 2014

From the time when we checked throughout our entire stay our vacation was awesome. If we laid by the pool or had a Palapa ocean side, our day times were relaxing. Every need or request was met without delay. The breakfasts at Garisoles, actually all the food, was mouth watering delicious. And the servers, managers, bus boys, everyone was so friendly and accommodating. The bartenders at the bar, and the entertainment was spectacular! I just don't think I can say enough about this resort, it was awesome from the time we got there until we left! I wish I could remember all the names, but really the only one that sticks out is a young man at Garisoles, Julio. He was so shy, and so sweet. The we pointed out that he was a dead ringer for Bruno Mars, and he came out of his shell a little!! He came by the table every time we were there to make sure we were getting taken care of. But then, everyone did that! Our Aunt and Uncle have been vacationing there for years, and now I know why!! I haven't even mentioned our room .... we had an Executive Suite with an ocean view. It was absolutely beautiful. We could see whales from our bedroom balcony! Thank you so much for an absolutely awesome vacation!

Room Tip: We had a corner Executive suite, ocean view. It was a two story suite and had a beautiful ocean view...
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  • Stayed March 2014, travelled with family
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    • Cleanliness
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Helpful?
Thank Kris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctrujillo, Guest Relations Manager at Hacienda del Mar Los Cabos, responded to this review, 19 March 2014
Dear Kris K:
Wow!! What a wonderful review! It is a pleasure to hear we achieved our goal of providing the ultimate service and guest experience.
I passed along your feedback to all of our team members, they were so proud to have earned such positive comments about your stay at Hacienda del Mar Vacation Club.
All of us here at Hacienda del Mar Vacation Club, forward to pampering you again soon in your home in Paradise!

Sincerely

Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mound, Minnesota
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 March 2014

Hacienda del Mar is a very nice resort. The grounds are beautiful, very nice beach and good staff. Food was also very good. We very much enjoyed the Tequila bar with German and MIguel.

This was our first trip to Cabo and we will be going back to this resort for sure!

Christina and Hondo

Room Tip: We were in building 5 and loved the location
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  • Stayed March 2014, travelled with friends
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Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctrujillo, Guest Relations Manager at Hacienda del Mar Los Cabos, responded to this review, 19 March 2014
Dear Chris B:
We are absolutely thrilled with your kind review. Comments like yours make us proud and encourage us to keep on working hard and offering the best of service to our dear guests.
We hope to have the opportunity to pamper you once again in your special place in Paradise!

Thank you for choosing our Resort. We really appreciate it.

Warm regards

Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakeview
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014

We enjoyed our stay here! Many pools and a great view of the ocean and beach from most of them! Enjoyed watching the whales everyday and walking along the beach searching for beach glass. A good selection of restaurants, but the food you could get at the pool was probably the best!
We were surprised, however, the increased presence of military/police compared to when we were there last year. We asked several people about it, but no one wanted to answer.
Overall, we enjoyed our week in the warmth!!!

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
Thank Tricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctrujillo, Guest Relations Manager at Hacienda del Mar Los Cabos, responded to this review, 19 March 2014
Dear Tricia R:
Thank you so much for your review and for taking the time to describe your experience at Hacienda del Mar Vacation Club, and mention every detail of your stay.
The entire team at the vacation club, works hard to provide our guests the most amazing and unforgettable experience, and reviews like yours make us really proud.
Thank you for your feedback and we hope you will come back sometime in the not too distant future.

Warm regards

Claudia Trujillo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Apple Valley, Minnesota
Level 5 Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 March 2014

The resort is on the corridor approximately 6 miles from downtown Cobo so you need a car, there is shuttle and taxi service but it can get expensive if you plan to go downtown more than a couple of times. The grounds are immaculate, trees, shrubs, and flowers. There are a number of pools including a swim-up bar; and are well maintained. We are owners and have a 2 bedroom 3 bath with a full kitchen. The rooms are spacious and typical resort furniture that is well maintained. We did have a problem with our first room (some maintenance issues), talked to the Manager and had no problem changing rooms. Two of the restaurants are excellent, one – Tomatoes – is ok but not great. The restaurants are pricy. The beach is well maintained but not great for swimming in the Sea of Cortez, the undertow can be very strong at times, but the pools and the pool activities more than make up for the Sea. We would recommend Hacienda del Mar to families and couples.

Room Tip: Try to get an ocean view, try to stay away from the building with the Mexican Restaruant on the top...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Leo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctrujillo, Guest Relations Manager at Hacienda del Mar Los Cabos, responded to this review, 19 March 2014
Dear Leo S:
We are absolutely thrilled with your kind review. Comments like yours make us proud and encourage us to keep on working hard and offering the best of service to our dear guests.
We hope to have the opportunity to pamper you once again in your home away form home!!!

Thank you for choosing our Resort. We really appreciate it.

Warm regards
Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Illinois
Level 5 Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 March 2014

This was our first trip to Cabo in a number of years and the first time at Hacienda del Mar. We stayed in a spacious 3 bedroom suite with 2 other couples and were very pleased with the accommodations. It is a beautiful well maintained property with all the amenities and a beautiful beach. The staff was very accommodating and friendly. What a great place to relax, watch the whales, while sipping a margarita on the beach. My wife had a massage at the Cactus Spa and loved it. There are a variety of restaurants on the property. While they are more expensive than what you can find in town (typical resort prices), the food and service was very good. We would definitely recommend this resort.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
1 Thank konabob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctrujillo, Guest Relations Manager at Hacienda del Mar Los Cabos, responded to this review, 19 March 2014
Dear konabob:
We are absolutely thrilled with your kind review. Comments like yours make us proud and encourage us to keep on working hard and offering the best of service to our dear guests.
We will keep doing our best to create new experiences for our guests, and we will be very happy to pamper you very soon!

Looking forward to welcoming you to your home away from home!!!

Sincerely

Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lebanon ky
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 March 2014 via mobile

We celebrated Ron's birthday here and had a very relaxing time. No one gets in any hurry here. The food was very good (a little on the pricey side)and the store on the property was really expensive. The staff was friendly. We saw whales from our beach chairs every day while drinking mango margaritas. They were fantastic.
The time share crap they hit you with when you first get there should wait until you've been there a few days to see if you like the place and just so you know, they do not like being told no.

Stayed March 2014, travelled as a couple
Helpful?
Thank ladyboater55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ctrujillo, Guest Relations Manager at Hacienda del Mar Los Cabos, responded to this review, 19 March 2014
Dear ladyboate:
Thank you for your kindness in taking the time to make some comments regarding your recent stay. All the comments that we hear from our dear guests, are very valuable to us, and it keeps us focused, in order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every guest.
Once again, Thank you for having taken the time to write about your experience at Hacienda del Mar Vacation Club.

Looking forward to welcoming you back soon to our little piece of Paradise!

Claudia Trujillo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hacienda del Mar Los Cabos

Property: Hacienda del Mar Los Cabos
Address: Corredor Turistico Km. 10, Lote D | Lote D, Cabo Del Sol, Cabo San Lucas 23450, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Cabo San Lucas
#14 Top resorts Hotel in Cabo San Lucas
#16 Romantic Hotel in Cabo San Lucas
#19 Spa Hotel in Cabo San Lucas
#22 Luxury Hotel in Cabo San Lucas
#23 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hacienda del Mar Los Cabos 4.5*
Number of rooms: 272
Official Description (provided by the hotel):
An exclusive beach front hotel, located in the Cabo del Sol resort community, with 273 suites. Our magnificent resort is adjacent to the world famous Jack Nicklaus designed Ocean Golf Course. The resort is composed of 20 Villas all in Mexican Hacienda style, with romantic walkways through lush green landscaped and tropical flowers. ... more   less 
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Also Known As:
Hacienda Del Mar Vacation Club Hotel Cabo San Lucas
Hacienda Del Mar Vacation Hotel
Hacienda Del Mar Vacation Resort
Hacienda Del Mar Cabo San Lucas
Hacienda Del Mar Los Cabos Cabo San Lucas, Mexico

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