We had booked this hotel months back for a multi-family vacation. After booking we read several reviews mentioning theft issues. Knowing this ahead of time we came ready and prepared to avoid this at all costs. We still brought computer, I pad and cell phones but planned on hiding them very well in the room. We never used the safe on purpose due to the numerous theft issues with the safe.
Our first day was without a hitch- welcoming staff- we had a suite and they are beautiful and right on the beach. The room had musty/mildew smell in it but it didn't bother us too much after being in there awhile. The rooms are very large and come with a fridge full of cold water and beer. The bottled liquor in your room is watered down and low end brands but you can rectify that by just doubling what you normally drink. Also the pool bar drinks are weak, but just ask for doubles or a float of this or that on top and it will take care of all those issues.
We did not eat in the hotel this night as we had a special dinner at Mona Lisa's down the road- I highly recommend this as a special dinner. Beautiful outdoor seating on cliffs over looking the sea as the sunset. Amazing ambiance and food. Well worth it!!
2nd day we ate breakfast in the buffet area- pretty decent food, something for everyone. Some things just taste different being in a different country and you have to account for that. Lunch was more of the same- things are pretty standard and don't wow you but it gets the job done and works for most people. Dinner on the other hand was another story. We had reservations at the Steak place which is the same place they serve lunch at. They give you 3 choices for an entrée and most of us chose the steak and lobster. I don't know what kind of meat they were using but it was prime. The lobster was a joke. It was dried up and no bigger than 3 inches is size. No drawn butter was provided to try and rehydrate it back to life. We all pretty much said this was the worst meal we have ever eaten.
When returning back to our suite our door was wide open, despite the fact we had the "Red do not disturb card" on the door. Thank god we hid things very well and did not put anything in the safe as nothing was missing. We called security and they apologized but said the manager was not in and he would contact us in the morning. We were pro active and went down to see Victor and he came up to our room with his head of security to use his machine that shows when the room has been entered with the card. Sure enough someone had come in at 9:37 pm from the housekeeping crew even with the red card on the door. He apologized profusely and assured us he would speak to housekeeping to ensure they did not come into our room. Based on the continuous reports of this happening there is something internal going on and Victor must either look the other way or be a part of the problem.
3rd day it rained really hard and we had a pool of water in our room near the window and couch area so large we had to move all the furniture and call housekeeping to come and clean it up. Now we know why the musty smell is in the room.
As the week went on we determined that this hotel does fine for their buffet meals, but their specialty meals miss the mark dramatically so we chose as a group to eat our dinners in town and so we only ate one dinner the rest of the week in the hotel and that was buffet which was good.
On our 4th day there my brother came back to his room with his door wide open like ours, but again nothing was missing because of our very secretive hiding places and locked baggage. This time Victor said he there was no incident of housekeeping being in the room.
The hotel itself is beautiful and well manicured. The wait staff is friendly and attentive. We determined the hotel is still a great value if you just use it as a hotel for breakfast and lunch and eat out for dinners.
I highly recommend Pancho's, Mi Casa and for an extra special occasion Edith's( about $100 -per person but we all claimed it a "Prison Meal") soooo good.
It's too bad they don't get a handle on their security issues as it is a beautiful hotel, but we will not be back as there are other hotels were you don't have to worry about someone coming into your room. This is not an isolated incident.
- Official Description (provided by the hotel):
- Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Visa, Diners, Discover ... more less
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- Also Known As:
- Riu Palace Cabo San Lucas Hotel Cabo San Lucas
- Riu Palace Los Cabos
- Riu Cabo San Lucas
- Riu Los Cabos
- Hotel Riu Palace Cabo San Lucas Los Cabos, Mexico