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“Friendly Staff, Well Maintained "Kid Friendly" Resort”

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Hotel Riu Palace Cabo San Lucas
Ranked #33 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed 17 June 2014

My husband and I stayed June 7th-14th for our 5th Wedding Anniversary. We booked an Ocean Front Jr Suite. This is our 2nd stay at a RIU Resort so we were obviously pleased with our first visit to a RIU. We were greeted with a refreshing drink and check in was fast and friendly. We booked an ocean front Jr Suite with a King size bed. Our room was ocean front with two full size beds pushed together. We realized pretty quickly the air conditioning didn't work so we called front desk and they sent a repairman to fix. Told us to wait for an hour for the room to cool off. We left room, went to dinner and came back and room was still not cool. When we called the front desk to inquire, they told us the air had not worked in 3 days and that we could not change rooms until the next day because they didn't have another to give us. We dealt with it until the next day when they changed our room. We requested something centrally located with a "real" King size bed and they honored our request. The view was beautiful in all directions. We were right above the disco and next to the all night bar but it was okay with us.

Rooms - nicely furnished, clean, provided coffee maker, and they replenished the drinks for the mini bar daily. Negatives - if you need/want a pillow top mattress you WILL NOT like these beds. The mosquito's were bad in the rooms, but we were prepared and brought an Off Mosquito Repellent which we turned on and also turned on the light in the bathroom which kept us protected. The rooms do smell a little musty, but it is expected with any tropical vacation and again we prepared for this by bringing a clip on air freshener which we attached to the AC vent. DO NOT use the faucet water for drinking or brushing your teeth. They provide bottled water for that so use it :-)

Food - typical of all inclusive resort. They try to appease all taste/cultures so the food on the buffets tends to be repetitive but enjoyable. They will prepare eggs to order, omelets, etc. If you like fresh fruit and vegetables you will enjoy. They also have a never ending bowl of very large shrimp! We ate at all 3 restaurants and found the buffet to be better than the themed restaurants. Staff was always friendly, attentive and if there was something you wanted but didn't see, all you had to do was ask and they would do their best to get it for you.

Pool - nice, big and well maintained. Had no problem finding a chair at the pool. The only disappointment was there was not an "adults only" pool at the resort so children were running around both pools. Towel cards were a hassle and they would only give you one towel which was not large enough to cover the length of the lounge chair. You will be charged for a towel card if you lose it or do not get your card back when you turn in your towel. With the exception of one pool service person (his name was Texas) we did not have very good luck with pool service even though we tipped, but weren't really bothered by it because we brought our own insulated cups and served ourselves. The pools are supervised by life guards all day long!

Beach area is nice. You cannot swim in the ocean unless you are an extremely strong swimmer. There were some body surfers but they were experienced athletic types who knew what they were doing. My husband is athletic and a good swimmer and he wouldn't get in the ocean. The vendors are annoying but if you say "no" they will leave you alone. The beach was difficult to walk on so there were no leisurely strolls. If you aren't used to it, the sand will tear up your feet.

Entertainment was okay, but not great. Best nights were the ones with audience participation. Shows start at 8:30 and are over by 10. They do a good job of keeping you active during the day with pool games, beach volley ball, ping pong etc. You have to pay to play pool but was probably because of it being a kid friendly resort and it was the only way to prevent kids from tearing things up. They did have a kids activity center if you wanted a day of real relaxation.

Tours - booked through Cabo Adventures because they were well respected group. We booked a 3 for 1 deal. Camel Ride, Snorkeling and Luxury Sunset Sailing. We were unable to go snorkeling because of the weather so they allowed us to change it out for the Dolphin Experience (they charged us an extra $40). Guides on all were great and DID NOT beg for tips. We always tip but we were nicely surprised by the fact that they didn't try to make you feel obligated like so many others have in the past. The only problem I had with any of them were pictures and price gouging. They tell you not to take pics on the camels and honestly they have a valid reason because riding the camels is difficult and you need both hands. At camel adventure they wanted $15 for each print or you could purchase a CD for all your pictures for $50. Dolphin Experience DOES NOT allow cameras and they charge $25 per picture or $159 for all on a CD and this is after paying $140 each for the encounter. We found it to be ridiculously over priced. Luxury sunset sailing was an adults only excursion and well worth the money. It was a sail boat with only 9 couples. It was great and they would take your pictures using your own camera. It was great and by far our favorite excursion.

Cabo San Lucas is a desert so there are no lush tropical rain forests. The city was very safe and we took a taxi to the marina several times while we were there and had no problem with anyone while we were walking around. It is however a little dirty and not an "upscale" area but was fun/interesting to hang out and walk around Marina and the town.

Overall, a good vacation and we would recommend to friends and family. But not to friends looking for a relaxing adults only atmosphere. Come prepared with sun screen (it's $35 a bottle at resort), Mosquito repellent and your own insulated cup and you will find contentment somewhere at this resort!

Room Tip: If you don't want to be where there is a lot of noise, tell them you need/want a quiet room. We...
  • Stayed: June 2014, travelled as a couple
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3  Thank CCRountree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,307 - 2,313 of 6,700 reviews

Reviewed 16 June 2014

I stayed at the RIU Palace June 9-14, 2014 for my 40th birthday. Beautiful resort very large with a terrific view of the Arches and close location the Los Cabos. Staff was very friendly and always cleaning. The only exception was the check-in man who was rude. We had a junior suite which overlooked the pool with a partial view of the ocean. Very nice size for 2 people. It is noisy by the pool and especially at night when the live entertainment begins but we didn't mind. The buffet was incredible! I've eaten several Las Vegas buffets and this one compares to the absolute best! Don't waste your time eating at the Steakhouse. Better food in the buffet. We didn't eat at the Japanese or Italian restaurant but heard good things about both. They did not do anything special for my birthday until my boyfriend went to the front desk and specifically asked for a cake and a bottle of champagne to be sent to our room. The weather was gorgeous but due to a hurricane out in the Pacific we could not Jet ski the last 2 days because the waves were huge. If you want a swimming beach, Los Cabos is not the area for you. The waves and riptides are serious and we saw a woman almost drown if it wasn't for the lifeguard. Very beautiful though and they do have lounge chairs on the beach. The pools are huge and beautiful. Of course the drinks are watered down, but if you tip well they will give you a stronger drink. The biggest complaint is there in no Corona anywhere on the resort!!! You have to buy it in town. Booked our excursions through the Apple representative at the resort. Bring tip money and drink money with you!!! Also, the travel time to and from the excursions is often long because they stop at other resorts to pick up other people. We rode horses on the beach through Cactus Tours. If you are an equestrian, let them know when you get there and they will give you an advanced horse. We galloped on the beach, rode through the desert for about 3 hours. It was awesome! Highly recommend. Wear sunscreen! They have a photographer follow you throughout the ride and take photos which they will sell to you for $35 on a CD. We also did the glass bottom boat tour to the Arches and it included shopping in Los Cabos for $36 per person. Definitely worth it! Really cool boat ride and you see sea lions. They will pick you up in town at specified times. They drop you off at the cheap shops but you can walk downtown to the nicer shops & to Cabo Wabo Cantina. Town was very safe at least during the day. There are booths at every street corner trying to sell you excursions and can be annoying. I would recommend this hotel and would return.

Room Tip: Ask for the 3rd or 4th floor for a better view of the Ocean. If you want quiet, do not get a room o...
  • Stayed: June 2014, travelled as a couple
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3  Thank JMK427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

First time in cabo! Resort was great, nice view great food and everyone there was very nice!
Would definitely come back, and do recommend it! Booked a tour in hotel, amazing, must to the city tour! So you can see both sides of cabo!

Room Tip: Every room in resort is great!
  • Stayed: May 2014, travelled as a couple
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2  Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

for some reason we were under the impression it was adults only. it was not. therefor there were no "nicities". no romance whatsoever no quiet hide away bars, places to sit and relax. Food was terrible. buffets were good, but didn't feel like wearing my nice dresses to eat at a buffet morning noon and night. boring hotel. boring entertainment, Musty smelling rooms. and the hotel lied by saying we could eat at the sister hotel, Sante Fe. You could only eat the buffets over there, and that hotel was horrible. outdated, situated behind the palace and filled with lower class people. By far the worst place we ever stayed, certainly not up to our expectations and very disappointing. However, our first time to Los Cabos. Beautiful, loved the town, the view, the mountains and desert. Perfect weather in May. Cool at night. We like the Riverya/Cancun area better. We missed the tropical jungles and tree frogs singing at night.

  • Stayed: May 2014, travelled as a couple
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2  Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

Im just left speechless. Hands down the best resort i have ever been to. The location and structure f the building is simply stunning! The staff is so friendly and outgoing, doing all that they can to help the guest out. We went as a couple trip and although it is a very romantic area, with the nice dinners overlooking the ocean this resort is capable of fitting everyones needs. During my time there (June 3-9) we saw plenty children enjoying themselves at the kids club and kids pool, on the other side of the pool was the swim up bar for the older more lively crowd looking to grab drinks and socialize. The pools are large and well maintained, throughout the pool there was also couples swimming together, holding hands and there was even some solo individuals soaking up the sun, poolside. The food was perhaps on of the best i have EVER had! Everything is prepared and made so fresh. I recommend trying all the restaurants just once, I think, there is only reservations required for the Italian restaurant but so well worth it!! If you are looking for day activities to do outside the resort, staff in the lobby can help you out i highly recommend camel riding and sunset sailing!! If you want to hit up the nightclubs or go out into the city it is only $7 each way for up to 4 people per taxi. It is only about a 10min ride from the resort to the city. The city felt very safe which was a concern of mine but once i went, i felt very comfortable and at ease. Overall, everything was amazing! I was not expecting such high quality experience and amenities from an all inclusive resort. I can not wait to book my next trip with RIU, i have become a loyal customer!

  • Stayed: June 2014, travelled as a couple
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4  Thank liz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

This hotel is big and beautiful. We have traveled a lot to all inclusive hotels and this one is on the top of our list!!!!
A big shout out to Suzy Q. and Lorena in the Riuland Kids Club !!!!!! They were amazing with our two daughters (7 & 5). My girls did not want to leave the kids club which left us plenty of Mom and Dad time!!!!
The only reason I did not give this a 5 star are the rooms….they are okay in comparison to other 3/4 star resorts we have been to.
If you are looking to eat some good food and drink some good drinks this is your place.

Room Tip: Do not get a room by the lobby. VERY noisy all night long.
  • Stayed: June 2014, travelled with family
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1  Thank NoeyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

The hotel is amazing in character and amenities. Activities for all. Pool area for those who want activities and another for those who wish to relax. Good choice of eating areas. Good choices are the Japanese( no reservation needed) and Italian (Reservations required, adults only with dress code) restaurants. Plenty of pool and beach chairs are available. Rooms were clean and well maintained. Staff was very helpful and attentive at all of the restaurants and throughout the facility. Nightly entertainment with events on different nights to suit a variety of tastes. Best part: no time share people.

Room Tip: The junior suite with a Sea of Cortez view was a good choice.
  • Stayed: June 2014, travelled as a couple
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1  Thank CaroleannElPaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Av. Camino Viejo a San Jose, km 4.5 | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23453, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cabo San Lucas
#19 Top resorts Hotel in Cabo San Lucas
#21 Romantic Hotel in Cabo San Lucas
#22 Family Hotel in Cabo San Lucas
#24 Spa Hotel in Cabo San Lucas
#27 Luxury Hotel in Cabo San Lucas
#28 On the Beach Hotel in Cabo San Lucas
Price Range: £183 - £430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 692
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Visa, Diners, Discover ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos, Mexico

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