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“Riu Palace ”

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Hotel Riu Palace Cabo San Lucas
Ranked #33 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed 8 August 2014 via mobile

We stayed at Riu Palace for a week in August & as we haven't heard too much about this place we were quiet surprised with what we saw & got!!
So to give you the run down here is our thoughts:

The hotel itself was massive - definitely not what we expected & presentation of it is immaculate. Staff were friendly & always greeted you when you walk past.

The room was nice, we were happy to see it to be tiled as my fiance is allergic to carpet. We had a great view of the pool & beach which we were lucky to have as some rooms don't have that luxury.
The shower is also a bath which we didn't like but that would be the only bad thing to say about the room.
Ordering room service was OK but we didn't get what we ordered which was disappointing especially when you are hungry.

House keeping was good, came around twice a day, topped up mini bar daily, fresh towels and bed made daily.
Only issue we had was with the maid taking our beach towels however reception agreed to replace this at no charge.

The restaurants available:

EL Milano Restaurant:
breakfast buffet is amazing
Lunch buffet is average
Dinner buffer average
During the quieter times the wait staff are great. When it's busy not so great. The restaurant is huge & such a great variety of food to choose from. We just didn't think the quality of food was the best.

San Jose Mexican Restaurant:
We thought this restaurant was poor & could have provides better quality food. It was also buffet & as we had to book this early that morning we were told we could only go at 8.45 so thinking the restaurant was full when we got there it was empty.

Misaki Japanese restaurant:
Also average - as a regular Japanese food lover we were expecting great Japanese food only to get a lot of fried dishes. Some dishes were nice.

Krystal French/Italian restaurant:
WOW!! This place is amazing and we went back twice to eat here. If you do decide to eat you must dress nice. So guys must wear collard shirts and jeans and ladies dress nice. Service is fast & food came out quick. presentation of the dishes were amazing and so was the food!! 5 stars!!

Pool areas are absolutely beautiful!!!
2 Large pools over looking the beach front as well as 2 smaller pools with a swim up bar.
The wait staff around the pool areas were great also!

The hotel was a little further out from the marina where the shopping Centre is and where all the bars & restaurants are. To get a cab cost $14 US which we thought for a 5mins cab drive was a bit much. To walk along the beach probably would take 45mins or so which in this heat we were not prepared to do.
However the location of the hotel was great as this area of the beach was the only area in Cabo san lucas where you could actually swim.

Overall it was a great week and we would definitely consider coming back to stay!!!

Stayed: August 2014, travelled with friends
8  Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,435 - 2,441 of 6,948 reviews

Reviewed 7 August 2014

Been there a few times. Place is clean and not far from the marina and rite on the beach. Rooms are nice all you can eat and drink booze are bottom shelf but oh well. Can't beat this place for the price.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Jeff1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

This was my first experience with an All Inclusive resort and I have to say that, over all, it was a very pleasant experience. The hotel was very clean; there was cleaning staff everywhere and they were always busy (but never in your way). We faced East on the most easterly wing and our room was very quite although I understand that not all of the rooms are such nearer the main lobby. The resort (along with the sister resort Riu Santa Fe) are fenced and gated so time share vultures were not present.There are a few boutiques on the grounds but I think the prices were higher than you would pay in town. Also, being the last resort along the beach, beach hawkers were also pretty scarce. My only issue was that the food became boring. Although there were a few changes/themes from night to night, I still found the experience redundant. After a few days, we took to having dinner in town; I would suggest planning on having 3-4 meals in town.

  • Stayed: January 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank georgef817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

If you want great food at an all inclusive resort this is your resort!! I've stayed at many all inclusive resorts and by far this one had the best food. Love the infinity pool but wished it was a little bigger. The staff around the pool were very attentive and friendly. We ate at the Italian specialty restaurant and it was also very good. The down side to this resort is the lack of wifi. They didn't even offer a wifi package to purchase. So if you like to watch movies by the pool or download a new book it can't be done. They do however offer VERY spotty wifi in your room and in the lobby. We are already planning on going back next year!

Room Tip: Ask for a upper floor room it makes all the difference.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank MO1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

We stayed 5 nights in late July, celebrating our 10-yr anniversary with another couple doing the same. Found the Riu Palace to be a great resort.

Expect at least 45min travel time from the airport. We chose to book with TransCabo ahead of the trip - that costs about half of what a cab ride would, but added about 15min to the ride.

We booked an "Ocean Front Jr. Suite", but the room they assigned us wasn't particularly close to the ocean (but it was facing it), however the it was very noisy because it was just above the disco. Upon learning of its location we asked to be moved to the north wing of the hotel for a more peaceful stay and to be nearer our friends' room. The helpful front desk staff said they could move us there, but only after staying 1 night in the original location. We happily agreed, however, when it came time to move the next day, the location of our new room was actually in the south wing of the hotel - normally not a big problem, except this is a very large hotel and the time to walk back and forth would be pretty inconvenient. I have to give major compliments to the front desk employee who helped us - Cynthia quickly admitted she made a mistake the previous day when she told us we'd be moved the north end of the hotel and went the extra mile to find an available room and correct the error. We really appreciated her willingness to make things right! Thank you!!

The food was quite good. We dined in town a couple of times for variety (Mi Casa is great), but the buffets at the hotel are huge with lots of variety and the food quality was better than expected for such a large resort. The room service menu isn't very big, and the wait time could be quite long, but having it available as an option was a bonus.

The staff are great. They are cheerful and helpful and are willing to go out of their way to keep guests happy. After a morning tropical storm we asked one of the grounds keepers on the way to breakfast if any coconuts had fallen in the storm. He asked if we'd be passing by that way after breakfast (we said yes) and he told us he'd find one for us when we came back. When we did, we were surprised that he was waiting for us with two coconuts and a machete - he'd already prepared them and handed them to us ready to drink! Super thoughtful.

Don't book activities water activities at the hotel! Especially those from Baja's Water Sports. They are disorganized and their equipment sucks. We were suckered into waverunners and parasailing with them. One of the two waverunners was horrible (no power at all) and the parasailing boat broke down (while another couple was in the air!!). Just take a cab to Medano beach and you'll find everything for sale there for a much better price. One great tour: the zipline tour with Cabo Adventures. They are extremely organized, high energy and lots of fun.

Room Tip: Suites are very nice rooms, but in the summer months the AC can't quite keep up. The smaller Jr...
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank curtiselaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

I stayed at the Riu Palace from 7/26-8/2. The food and staff were awesome, especially Jose Luis at the Lobby Bar. The Riu Palace has premium liquors which was great. They also have a club if you don't want to travel downtown. The Steakhouse and Mexican restaurants were really good. There is a beautiful view of Lover's Beach. I ATV'd and did the CABO Escape which were both awesome. One tip for everyone is to NOT book your excursions at the hotel book them downtown they were dirt cheap if you know how to bargain, shout out to Rudolfo(rudy) who hooked me up and even had a couple drinks with me after he got off. Also, make sure to shop around downtown for the best prices. I will be definitely going back.

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank h b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

We just got back from here. Our trip was from 7/26-8/2. The hotel is beautiful. It is decorated well and looks very extravagant. Our room was very nice. We were initially disappointed that we got two full size beds. When we called the front desk they were able to bring in a topper mattress which made it impossible to tell it was 2 beds put together. We found the food to be great. There is a wide array of options. The fine dining was very nice. The pools were good. Very clean hotel. There are always people cleaning. Lots of bars and you get a fridge full of booze and soda as well as a liquor dispenser in room. It is a bit of a walk to downtown Cabo. From the hotel it looks like it would be a short walk but it is a tough walk in the sand and in the heat. Expect to pay $14 for a cab to downtown. The nightly entertainment was very funny and very entertaining. The service was top notch. Servers at the restaurants and poolside were extremely friendly. Housekeeping was very good.

Our complaints:

Fire alarm went off approximately 6 times in our 8 day stay. Although they were brief and we never had to evacuate it was still annoying

Bathtub was abnormally high up and rather small compared to previous trips to Mexico

There was about 6 weddings during our stay. It was fun to watch but they would shut down waiter service to the pool early (only in 1 of the 2 pools)

Everything seemed very slippery in sandals

We only used room service once but it was kind of "meh"

We would definitely go back for the same deal.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Cabo San Lucas

Address: Av. Camino Viejo a San Jose, km 4.5 | Del Cabo KM 4.5 El Medano Ejidal, Cabo San Lucas 23453, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cabo San Lucas
#19 Top resorts Hotel in Cabo San Lucas
#21 Family Hotel in Cabo San Lucas
#21 Romantic Hotel in Cabo San Lucas
#24 Spa Hotel in Cabo San Lucas
#28 On the Beach Hotel in Cabo San Lucas
#28 Luxury Hotel in Cabo San Lucas
Price Range: £203 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Cabo San Lucas 4*
Number of rooms: 692
Official Description (provided by the hotel):
Located in the southern Baja California peninsula, 4.5 km/2.8 miles from Cabo San Lucas. 5-storey building. On the beachfront. Complimentary sun loungers on the beach. 32,000 m2 garden. 3.5 km/2.2 miles from downtown Cabo San Lucas. 40 km/25 miles from the airport. 500 m/1650 ft from a bus stop. Credit cards accepted: MasterCard, Visa, Diners, Discover ... more   less 
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Also Known As:
Riu Palace Cabo San Lucas Hotel Cabo San Lucas
Riu Palace Los Cabos
Riu Cabo San Lucas
Riu Los Cabos
Hotel Riu Palace Cabo San Lucas Los Cabos, Mexico

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