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“Kinda dissappointed”

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Sheraton Grand Los Cabos Hacienda del Mar
Ranked #31 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed 17 February 2012

The grounds were beautiful! The pools, gorgeous. The prices for food and drinks, outrageous! Seriously, the prices here and throughout Cabo were higher than in New York. Hawaii prices. Four Seasons Maui prices. If this were truly a five star hotel, I could possibly begin to forgive the prices. But it could never be a five star because in most cases the service was not great. I felt like many of them were just tolerating us. In fact, a lot of the waiters really seemed to have an attitude. At Pitahlaya's Restaurant, tip was unexpectedly included (party of 3)and service was just horrendous. Worst on property. No one informed us of this, we noticed it on the bill. Prices in the Marina were out of control. Ten dollar ice cream cone? Girasole's Restaurant was our favorite at the Sheraton Hacienda Del Mar. Great breakfast, nice dinner. The prices there were better than the rest of the resort and all of the people were very nice. But really, I would recommend it or ever go back to this resort for these prices.

  • Stayed: February 2012, travelled with family
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3  Thank ZStay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,143 - 1,149 of 1,728 reviews

Reviewed 13 February 2012

The bad:

* Having to reserve lounges at the pool with towels at 6am is troubling
* Some of the restaurants are way overpriced
* Cleaning crew was inconsistent and showed up later than ideal
* They charge for internet service
* Room took an extra hour to be ready upon arrival

The good:
* Location is spectacular
* Easy ride from airport and to Cabo
* Golf in the area is over-the-top good
* Weather is the best on the planet - 80 and sunny with no humidity and clouds for 7 days
* Rental car facility on property is a nice bonus
* Sundry store is well stocked
* Food is terrific
* Poolside service is fantastic
* Busy but didn't feel it - very intimate
* Pool area is one of the best anywhere - elevated views allow for awesome sun and sightlines and location right behind the beach makes you feel like you are on the beach
* Service was friendly and attentive just about everywhere

Bottom line? Our family loved the place so much that we've made arrangements to purchase a timeshare at the facility. Other than being a long flight from the East Coast, it's easy to see why Cabo and this resort attract such a wonderful following!

  • Stayed: January 2012, travelled with family
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3  Thank jkjchs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2012

We just returned from 10 days at the Sheraton Hacienda. What a great surprise! We have stayed at some other resorts on the Corredor and had admired the Sheraton so decided to stay there this time. The hotel itself was immaculate and in a spectacular setting. Played both courses at Cabo del Sol which were breathtaking in spots. If you are in Cabo, even if you are not staying at the Sheraton you must make it a point to eat at their 5 star restaurant Pitahayas...the food is incredible. What made the stay most memorable for us was the superlative hospitality of the staff - there was always an "Hola" or "Buenos Dias" with a smile. I must send special thanks to Super Mario, Alfonso, Alverado and Marco at Pitahayas and Aracely, Deisy, Ana and Norman at Girasoles! They made us feel at home and very patiently endured my awful Spanish...

  • Stayed: January 2012, travelled as a couple
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1  Thank Bryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenatoMendoncaGM, General Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this reviewResponded 12 February 2012

Dear Guest,

Thank you very for your time and writing about your experience.

We hope to see you back soon.

Regards,

Renato

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2012

We recently returned from a wonderful weeks stay. Purchased one week time share at a local charity auction..had a one bedroom suite with a balcony with a sea view. It was amazing to actually see whales from our balcony. The staff actually seem to enjoy their jobs..everyone was pleasant and eager to help. Smiles everywhere!!!Sitting in a lounger,overlooking the ocean,enjoying Happy Hour..heaven !! We even attended the Time Share presentation which was mildly high pressure !You can decline to attend with no problem. I would suggest checking the secondary market before committing which is what I am doing. It really is a very special resort.

  • Stayed: January 2012, travelled with family
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3  Thank MWL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

Just came back from 4 days here. We had a great time and the facility is very, very nice. The town of Cabo is only a 12 minute drive away. We played both of the Cabo del Sol golf courses here at the hotel and they were fabulous. The pool areas are beautiful and not crowded. Overall, a very nice property. Service was excellent.

Room Tip: The suites are very large - really nice.
  • Stayed: February 2012, travelled on business
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1  Thank stefhef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenatoMendoncaGM, General Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this reviewResponded 3 February 2012

Dear guest,

Thank you very much for your comments. The proximity with Cabo San Lucas makes our hotel a good choice if you are looking for enjoying the destination and also relax on the poolside and hotel facilities. We are very glad that you liked the Golf Courses, Weiskopf and Nicklaus definitely did a fantastic job on the project.

Hope to see you back soon in the near future.

Best regards,

Renato

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2012

For those who would like to choose this destination hotel for your vacation or celebrating wedding i would definetly reccomend it, but there a thing that had happened to me- so i advise people take extra care of all their belongings and don't leave things in the room. Don't forget that you are travelling to Mexico, eventhough its an international brand Sheraton. Bad people can work everywhere. I just wanted to tell that one of our cellphones (iphone4) was exactly stollen from our room, because we didn't think that it is obligatory to put all your brlongings including cell phone into safe. Noone from the staff of the hotel did mention that it is necessary. So, after a week of our stay and hosekeeping visits twice a day, i found that our cell phone is not in the room( just after the morning cleaning) and i did exactly knew, that before housekeeper came it was in the room, because it was ringing. Finally i called people from staff, guest relations and security, they made up some investigation and the results were nothing. They just appologized that it was happened to me and that was all.

  • Stayed: January 2012, travelled with family
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1  Thank Yelena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

What a wonderful week in Cabo! The Hacienda del Mar was luxurious and immaculate. The room we were in was quite spacious and provided magnificent views of the ocean. I would recommend it for adults; not too much to do for young children.

Room Tip: Corner Suites, ocean view are terrific!
  • Stayed: January 2012, travelled as a couple
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2  Thank momdad123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenatoMendoncaGM, General Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this reviewResponded 2 February 2012

Dear guest,

Thank you very much for your comments. Your feedback is very important to us.

Just for your information at the end of February we will be inaugurating our new kids club and incorporating additional entertainment in a special area Just for children.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Los Cabos Hacienda del Mar

Address: Corredor Turistico KM 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Cabo San Lucas
#17 Top resorts Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#22 Spa Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
#25 Luxury Hotel in Cabo San Lucas
#26 On the Beach Hotel in Cabo San Lucas
Price Range: £149 - £490 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Los Cabos Hacienda del Mar 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, Sheraton Grand Los Cabos Hacienda del Mar captures the feel of Old Mexico. Our hotel in Los Cabos, Mexico features a full complement of guest services to satisfy the refined needs of both the meeting and leisure travelers. We present perfect accommodations in a spectacular setting on the oceanfront near Lovers Beach and the Arch of Cabo San Lucas. ... more   less 
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Also Known As:
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas, Mexico

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