Stayed at Hacienda del Mar for the first time ever. I've passed by it a million times during my many trips to Cabo over the years, but have never stayed there. The photos on the website are amazing, and so we decided to give it a try.
SERVICE - The service provided by the staff, from the front desk to the concierge to the pool staff to the restaurant staff was absolutely 5 stars and top knotch. Some of the best service we've ever had, and we've stayed at plenty of resorts throughout Cabo. You want to feel special and be treated like royalty? You've come to the right place.
GROUNDS - The grounds were absolutely beautiful, and very well maintained.They were lush and tropical and just plain beautiful. The building exteriors are very well kept, and it's just a pleasure to walk through and enjoy the beauty of the resort. There were several pool areas, all with a "theme" -- infinity pool, relaxation pool, swim-up bar pool, etc. We mostly used the "relaxation" pool as it was quiet and got great wi-fi reception (we brought laptops -- working vacation). I think the resort was very well laid out, with all the pools/restaurants being oceanfront so that you could enjoy a great view.
RESTAURANTS - We only at at three of them: Girasoles, Pitahayas, and the Sports Bar.
--- Sports Bar: We had sushi at the Sports Bar, specifically the Kamikaze roll. Generous portion, and the roll was so delicious. I had some special requests for its preparation, and the staff were incredibly helpful to make suggestions to accommodate me. Turned out perfect, and I appreciated the excellent, attentive, accommodating, yet no overbearing service.
--- Girasoles: Our least favorite meal at the resort. We ordered fajitas and they were mediocre, at best, and very expensive. I don't mind paying extra for a meal when the food/service warrant it. The quality of this food did not justify the price, and the staff at this restaurant were the least attentive of all the staff at the resort.
--- Pitahayas: We ate here on our last night at the resort. I ordered the flank steak (they call it "flap meat" or something like that, LOL, but I knew what it was!). My friend ordered the pork belly. Both were delicious, but I thought the flank steak was outstanding. The service was incredible, and I'd definitely eat their again, even if I weren't staying at the resort. Definitely 5 stars, IMO.
ROOM: This is where the resort falls short of expectations -- way short! We actually decided our "word for the week" when referring to our room was "janky". Everything about the room was "janky". It was probably a lovely room when it was originally built, but the extremely poor maintenance over the years has turned the room into a "Motel 6" room. Very out of place at an otherwise 5-star resort. The beautiful Mexican tile floor had been lacquered over many times, and it was both unattractive and dangerously slippery. In the toilet area, you can see where they lacquered over human hair! Gross! And if you moved a chair or any piece of furniture, it'd leave a big white scratch in the lacquer. What had originally been beautiful stained wood cabinets, doors and door frames had been painted over (including hinges!) with the same color paint as the walls. Since the color was an off white, it gave the room a hospital vibe (not that a hospital would have lacquered floors with hairs in them). There were paint drips on the walls, and paint spots everywhere, including on top of the toilet tank. Very poor paint job. The appliances were so old, and we were surprised to find that a 1-bedroom unit had a "kitchenette" that you'd normally find in a studio. A "dorm sized" undercounter fridge, a 2-burner stove top, and a microwave that caught on fire (not sparked, but literally caught on fire!) the first time we tried to use it. To their credit, maintenance came right away to address the microwave issue. However, they removed it, cleaned it up, took the metal rack out of it (apparently that's what started the fire), and then tried to reinstall it. However, they couldn't figure out how to get it back in correctly, so it was reattached at an angle and they put a big wood screw through the side of the cabinet into the side of the microwave in an effort to secure it. Don't even want to think of how unsafe that was!
We met some lovely ladies who actually owned at the resort. They said that, next year, the resort will be remodeling all of the rooms. So, my advice to anyone who doesn't own there and is considering staying there -- wait until they are done with the remodel. Otherwise, the poor condition of the rooms will leave you very disappointed.
We are not likely to ever go back there, mostly just because of the location. We spend a lot of time in town, so having to either pay for a taxi, the resort's shuttle, or drive our rental car and deal with parking, was a hassle. We are walkers, so prefer to be able to walk to Medano Beach, the marina and town. Not possible at Hacienda del Mar as it's located out on the corridor.
If the resort itself would be your destination and you don't care about going into town, you'll love the service and the grounds and (most of) the food here. I guess it's just not our cup of tea.
- Official Description (provided by the hotel):
- With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Grand Los Cabos, Hacienda del Mar captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more less
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- Also Known As:
- Sheraton Hacienda Del Mar Hotel Cabo San Lucas
- Sheraton Hacienda Del Mar Resort And Spa
- Sheraton Cabo San Lucas
- Cabo San Lucas Sheraton
- Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas, Mexico