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“Cabo is fantastic! Sheraton Hacienda del Mar fantastic” 4 of 5 bubbles
Review of Sheraton Grand Los Cabos Hacienda del Mar

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Sheraton Grand Los Cabos Hacienda del Mar
Ranked #29 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Cabo is fantastic! Sheraton Hacienda del Mar fantastic”
4 of 5 bubbles Reviewed 10 February 2014

Great place for a vacation stay. Great property on the beach with a great pool area. The vistas, beach, weather were phenomenal. SPG Platinum upgrade to to bi-level two bedroom room on the inner courtyard with a view of the ocean. Nice room. Buffet was decent but without the SPG Platinum discount it would be darn expensive for the food. No other options nearby. Service was good and no complaints. Checkin, like most every international hotel, takes 10 minutes longer than in the US. Bellmen were very friendly. English may be the first language for most locals in Cabo; often I had a hard time picking up any discernible accents! I know for certain the USD is the local currency. ATM at the hotel charges 7% so bring cash.

Some things to keep in mind. Location is not close to downtown Cabo and it is a $20 USD cab ride to and from the hotel which I find very expensive and I am from Boston. They have a shuttle but runs every 90 minutes which is almost useless. The taxis are 8 person vans and they go nearly empty into town. Seems like an area for improvement.

$90 USD from airport but $55 USD to airport from hotel (odd). There are no meters on the taxis in Cabo and negotiation is a negative. Taxis have spread the word and no chance to find better options. You need cash for taxis--and a lot of it.

Sheraton guests receive 10% discount at the Del Sol Ocean and Desert Courses. Played both of them. Ocean Course was probably best golf experience of my life. Postcard on every other hole. Ocean Course gives you tacos on the turn! Delicious.

I would definitely go back.

If it were closer to Cabo it would be a 10

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bjott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 14 February 2014
Thank you for this fantastic review of the Sheraton Hacienda del Mar on TripAdvisor. We are delighted you chose us to accommodate you while visiting Los Cabos. We hope to see you back at the resort real soon. We love our SPG members!
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1,628 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (404)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 10 February 2014

We stayed at the Sheraton Hacienda del Mar for 5 days in January, the third consecutive year we have vacationed there. We stay in the hotel part of the property, as opposed to the time-share part. We are preferred guests with Starwood, so enjoy an upgrade to a suite. The beds are comfortable, the rooms roomy and very nicely appointed. The staff is first-rate across the board. Our stays have been peaceful and relaxing. The dining options are a good match for us, and the price comparable for a restaurant of equivalent quality at home (Washington, DC.) Our favorite, especially for a quality breakfast is Girasoles. which is atop on of the time-shared buildings. A meal at the Pitahayas restaurant is a great experience, with a location overlooking the beach to match. The De Cortez Grill has an equally impressive location. On previous visits, De Cortez had some shortcomings, particularly in service. Still a notch below the Pitahaynas, but now a good steak-type restaurant I will be happy to visit again. Same goes for the Sheraton itself. We certainly will be back.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank batesczsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 14 February 2014
Thank you for posting your review of the Sheraton Hacienda del Mar on TripAdvisor. We are honored you chose us as your favorite vacation spot, and even more thrilled you loved the property. We can't wait to service you again really soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 February 2014

We have been going to the Hacienda since 1996, and it still looks like a new resort every time we go. The staff are friendly and always willing to help. Even though they are constantly adding new buildings and pools etc. you never feel like it is annoying. The restaurants are very good, some a bit pricey, but on par with any nice restaurant in Cabo. Garasoles has a great breakfast deal, it is one price for all you can eat not a buffet just order off menu, and if you want more just order like if you order an omelet, fruit, toast, and then you want more like French or pancakes they bring you that. Best part is it includes Bloody Mary's and Mimosas. The property is located between San Jose ( which is growing) and downtown Cabo. It is best to rent a car if you plan on leaving the resort much. There is plenty to do in the area. Fishing is great, ask around at the hotel, they should be able to give you name of reputable Captain. Many restaurants will cook your catch for around $10/$15 per person, they provide the sides. Would def. recommend eating at The Winery in Cabo for a nice dinner, but if you just want some good food reasonable try Latitude 22.
There is a Costco, Sam's Club and Wall Mart where you can get groceries (if you are in a time share) also alcohol.
Speaking of Timeshares you will be approached as son as you arrive at airport, be careful, they try to lure in at car rental stands and everywhere around. If you rent a car, go to the kiosk that is for that company and make sure your name is on their list. Just about everywhere you go in and around Cabo there are Timeshare people, including the hotel. If you are willing to give up a couple hours if your vacation they offer some nice perks, like restaurant vouchers, car rental, golf. Just be careful who you talk to, some are really pushy.

Room Tip: Higher floors offer better views.
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  • Stayed March 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 18 February 2014
Thank you for the amazing review of the Sheraton Hacienda del Mar, Los Cabos on TripAdvisor. We're delighted to hear you loved your stay with us. Our staff works very hard to make sure all of our guests are accommodated by providing them with first-rate service. We hope to see you here again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 7 February 2014 via mobile

We stayed the first week of February and throughly enjoyed every minute of it. The resort is pristine, constantly being maintained by housekeepers and landscapers alike. Everyone -- from the pool towel clerk to the restaurant servers to the front desk personnel -- is courteous, warm, welcoming, and eager to serve. The food at Tomates and De Cortez is 5-star, and the service parallels that quality. I'm picky about details, and this place exceeded my expectations!

Stayed February 2014, travelled as a couple
Helpful?
Thank Beach_Comber_0214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 11 March 2014
Thank you for providing the Sheraton Hacienda del Mar, Los Cabos with this stellar review on TripAdvsior. We appreciate your compliments and thank you very much for choosing us to host your vacation. Please come again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 5 February 2014

For four years now we have gone to the Hacienda in mid-winter and this year we did get away from some pretty terrible weather back home in central Ohio. What a joy it is to have found a place which remains stellar in location, service, and food. It goes through some inevitable changes in management seamlessly while maintaining best operating and servicing practices. Housekeeping introduced an option to have fewer room-linen changes which we took. At first we thought there was some mistake when they did not make the beds daily, so we straightened the beds and the room remained tidy and private. Each third day we got full service. In return we got Starwood points daily and we felt the 'staying green' made it a win-win. It was pleasant renewing friendships with the wait-staff at Tomatos restaurant.

Room Tip: Rent your car from the adjacent Vacation Visitors' center. The guy from there saved us a small...
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank muledog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 14 February 2014
Thank you for taking the time to post your review of the Sheraton Hacienda del Mar, Los Cabos on TripAdvisor. Our resort is uniquely located, overlooking the magnificent Sea of Cortez. The weather is superb and we provide some of the most amazing views of all of Los Cabos. Thank you for choosing us to host our winter escape! Come again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
usa
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 February 2014

We stayed a week at the Sheraton in January and it could not have been better. Our room was very nice and had a partial ocean view. The grounds are beautiful. We spent a lot of time laying by the pools or on the beach and the drink and lunch service was first rate. We would stop by the swim up bar for 2 for 1 happy hour drinks and a swim in the afternoon.
We had many of our meals at the resort and found the food to be excellent. Whether eating tacos on the beach for lunch or sushi in the sports bar we always enjoyed everything. The best meal we had was at De Cortez. The setting was wonderful over looking the ocean and the food was even better. We had fresh caught tuna and a fantastic squid/risotto dish. The chef even sent out a dessert. The Bar La Suerte for the tequila tasting was a lot of fun. The only thing I wish they had was American ESPN in the sports bar so we could have watched college basketball instead of soccer in the evenings. I think more people would gather there if so.
As great as the hotel and restaurants were the service was even better. We have traveled many places and have never been treated like we are in Cabo and the Sheraton was no exception. This was our first stay at the Sheraton and we will definitely be back.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jhawkfan31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 5 February 2014
Thank you for taking the time to post this review of the Sheraton Hacienda del Mar, Los Cabos on TripAdvisor. We thank you for choosing us to host your stay for a week. We are so happy to hear you enjoyed your food from our award-winning restaurants in addition to the amenities and service. Our chefs will be pleased to hear your lovely compliments. Please think of us again when planning your next trip to Los Cabos!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 3 February 2014

Eight friends spent six days at the Sheraton Hacienda del Mar and we had a great time. The facility is lovely and the view is spectacular. Sitting in the infinity pools and looking out over the pacific is breathtaking. Having a margarita in hand didn't hurt, either!
The food is good, not exactly top gourmet but still fine for us. The staff was warm and friendly and I had one of the best massages EVER with Anna Maria.
The beds are super comfortable and the housekeeper provided little touches which put smiles on our faces when we came in from the pool.

Room Tip: Get an ocean view. We were facing east and got to see the sunrise from our room.
See more room tips
  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PennyG338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 5 February 2014
Thank you for posting such a great review of the Sheraton Hacienda del Mar, Los Cabos. We are delighted to know you and your friends enjoyed your stay here with us. Our staff not only provides great service, but they're rather friendly as well. We take pride in getting to know guests and making you feel at home. We will be sure to pass your kind words to Anna Maria for your fantastic massage. Please join us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Los Cabos Hacienda del Mar

Property: Sheraton Grand Los Cabos Hacienda del Mar
Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Cabo San Lucas
#16 Top resorts Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#21 Spa Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
#24 Luxury Hotel in Cabo San Lucas
#25 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sheraton Grand Los Cabos Hacienda del Mar 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Grand Los Cabos, Hacienda del Mar captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas, Mexico

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