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“Not the best hotel for a quite relaxing vacation” 4 of 5 bubbles
Review of Sheraton Grand Los Cabos Hacienda del Mar

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Sheraton Grand Los Cabos Hacienda del Mar
Ranked #29 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Seattle, Washington
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not the best hotel for a quite relaxing vacation”
4 of 5 bubbles Reviewed 24 June 2014

The hotel and grounds are beautiful. The beach is fabulous. I would highly recommend this hotel for a wedding but not for a quite couples get away. I was upgraded to a beautiful ocean front room which was wonderful however they had weddings both nights of my stay. I understand that people are going to be up late for a wedding however the first night they allowed music, drunk screaming and yelling until 2:30 in the morning. I didn't find that acceptable to have allowed for the other guests staying at the hotel. If you are not on the ocean front then I am sure it would be a very different experience however to me that is the beauty of being at an ocean front hotel. The staff was amazing. Extremely helpful and went out the their way to make the stay comfortable and the best that it could be.

Room Tip: If you are looking for a quite exerience do not stay in a room that overlooks the ocean.
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  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wildflwr35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 25 June 2014
Thank you for taking the time to share your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you enjoyed your stay and that you were able to enjoy the beach and resort grounds. We apologize for any inconvenience you might have experienced due to events going on at the resort. We strive to offer all guests an experience that exceeds all their expectations and we apologize if you were inconvenienced. Thank you for choosing the Sheraton Hacienda del Mar, we hope to see you again soon.
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1,628 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (404)
Date | Rating
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English first
Sonora california
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

This was probably the most relaxing trip we have had. This resort is huge with many beautiful pools. A swim up bar in one huge pool. Our room overlooked this pool with ocean views as well. The food here was excellent! Very high quality. If you tip you will get better service and better drinks. Costco has great deals on this! You only need to leave if you want an excursion or nightlife. Then it's a short cab ride away. The spa was wonderful. We had massages and spent the day relaxing in different therapy rooms. It is a great vacation spot for family or couples looking to relax.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Travelerddp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 23 June 2014
Thank you for taking the time to write about your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you enjoyed you stay at the resort, and that you were able to indulge in many of the amenities offered, such as the pools and restaurants. We are glad that you found your stay so relaxing and look forward to seeing you again. Thank you for choosing the Sheraton Hacienda del Mar.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

I was in the hotel from June 17-21 for a Conference. The rooms are first class with everything one might need including a hydromasage tub, shower, amenities and a coffee pot with tea also. The grounds are not so spread out and very well landscaped and maintained. The conference facilities were also great.

Service was great and rooms service was fast and well presented. I would not hesitate in recomending this hotel.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JWehrle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 23 June 2014
Thank you for taking the time to share your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you enjoyed your stay at the resort, and that you found the grounds and your room to be welcoming and we well taken care of. We thank you for staying at the Sheraton Hacienda del Mar, and hope you will return soon to enjoy the rest of the amenities offered.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Desert, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

This was our fifth time visiting Los Cabos and each time we have stayed at the Sheraton Hacienda del Mar. The reason we return is because the experience has never been lass than awesome! The quality of the rooms is impeccable. The pools are exquisite. The service is consistently superb.
It is such a wonderful feeling returning to a favorite resort and the staff remembering you and welcoming you back. We had the pleasure of seeing many familiar faces and they all made our stay that much more special. A few stand outs for us were Gustavo (Tomatoes Restaurant), Azalea (front desk extraordinaire) and Sugey (spa hair and nails) - they are why this property stands out above others.
We have visited other resorts in the Los Cabos and though lovely, did not "wow" us like Sheraton Hacienda del Mar. We will be returning....SOON!

Room Tip: We love the Delfinas pool area, it's not too loud and easy access to buildings 28, 31, 32. It i...
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mandy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 18 June 2014
Thank you for taking the time to share your experiences at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you continue to return the the resort year after year as we always love seeing familiar faces. We strive to offer all our guests a level of service that exceeds all their expectation and are glad to know that Gustavo, Azalea and Sugey have made such lasting impressions on you. Thank you for continuing to choose the Sheraton Hacienda del Mar, we look forward to you next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Modesto, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

We visited with my sister's family, so 7 of us in total including a 4, 10, and 17 year old. Everyone had something to do. The room was great and the amenities were what we needed. The key was the pools - they have SO MANY pools that it kept everything fun and interesting. The 10-year-old loved the basketball hoops at the pool, and our 4-year-old couldn't get enough of the kids pool with the waterslide. We were very satisfied and would go back!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Hammer5505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 18 June 2014
Thank you for taking the time to write about you recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that your entire group was able to enjoy the amenities offered at the resort, and that everyone was able to find something to suit their needs. Thank you for choosing the Sheraton Hacienda del Mar, we hope to see you all again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

20 of us decided to stay at Sheraton for friends Anniversary. Turned out to be great trip - hotel is very accomadating to all of us at three of the pools, Staff and other guests were also easy to talk to and work with during our stay.

Room Tip: ask for ocean view
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  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Martyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 18 June 2014
Thank you for taking the time to share your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are thrilled that you and the rest of your group enjoyed your stay at the resort and that you were able to enjoy the amenities offered at the resort. We are also glad to know that the hospitality of our staff did not go unnoticed. Thank you for choosing the Sheraton Hacienda del Mar, we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florence
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

The rooms were extremely nice, the grounds were very pretty and well kept. Food was good and service personnel were always very friendly. There were five pools, a couple mostly used by families. The others were very pleasant, only four feet deep but nice to relax in.

What not to like: you cannot swim in the ocean and the beach shore line is relatively short.
Site is not within walking distant to town, but they do run a shuttle frequently to Cabo. Don't take a taxi, as they are very expensive, which somewhat limites to touring around without a car. Lots of steps to get around on the site, which is only a problem if you have trouble walking. Food is expensive as well as the drinks. We had a package [not all inclusive] through Costco which provided breakfast and a $200 on site credit, which I am glad we did because the buffet breakfast bill I signed was I believe $50 for the two of us. The $200 was spent on a dinner on our last night and so we went all out, but still was more than I than I would expect to spend for dinner, drinks, etc. in Mexico !

This site has a time-share also on the site. Suspect that the crowded family pools were a factor in this. However as two adults we did not encounter any activities that was a problem for us.

My wife and I just wanted to get away to a nice place and relax. This was a perfect site for us. We did take the shuttle several times to shop and eat to breakup the hotel environment.

All in all, we had a great time!

Room Tip: Get a room away from the center of the hotel towards the ocean
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  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jasen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review, 16 June 2014
Thank you for taking the time to share your recent experience at Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you enjoyed your stay with us and that you enjoyed many of the amenities offered at the resort, including the restaurants and pools. We are glad you were able to relax and unwind during your stay. Thank you for choosing Sheraton Hacienda del Mar, we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Los Cabos Hacienda del Mar

Property: Sheraton Grand Los Cabos Hacienda del Mar
Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Cabo San Lucas
#16 Top resorts Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#21 Spa Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
#24 Luxury Hotel in Cabo San Lucas
#25 On the Beach Hotel in Cabo San Lucas
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sheraton Grand Los Cabos Hacienda del Mar 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Grand Los Cabos, Hacienda del Mar captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 
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Also Known As:
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas, Mexico

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