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Reviewed 26 February 2013

We had a great stay a Villa Del Arco-we booked through expedia and had no problems what so ever. Beautiful resort that is quiet but on a lively beach with lots to do. We declined the time share presentation upon checking in and were never bothered again. The food at Del Arco is pricey but the all inclusive did not make since for us. We ate most of our day meals at the sister property Villa Del Palmer that was more reasonable. There is a trolley between the properties or a short walk. Great trip!

Room tip: As far as I could tell all rooms were ocean view-not really a bad room to be had!
Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank kksmama35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VDA-GM, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded 27 February 2013

Dear Customer,
Thank you for taking the time to share your experience with us about your last vacation at Villa Del Arco Resort. We are always striving in providing Quality Of Services to all our valuable guest. We hope to host you once again soon.

Sincerely,
Miguel Angel Rodriguez.
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2013

I booked my trip to Cabo through Costco and I think that was a mistake as Costco advertised the 1 bedroom rooms and studio suites as same except for the more space and extra bathroom in 1 bedroom. I expected the amenities to be luxurious as advertised, turndown service.....but did not get anything and my friend who booked the 1 bedroom got a fantastic room and all the advertised services.
Our studio room was on 1st floor and was very basic. Housekeeping did not replace towels or shampoos or coffee. I had to ask for everything by calling housekeeping who in turn did a great job in sending everything within 5 mins. But these are basic things and I was upset that I had to ask for them everyday. Never got any hand towels or small towels. Only bath towels. There was a small note that said " Dear guest, here is a complimentary basket for you" but there was no basket whereas my friend got one with wine, candy.......
The resort overall is beautiful with clean grounds, lovely pool, complimentary kayak, paddle board rental. The staff is excellent and very attentive to your needs. The sister resort Villa palmar had great nightly entertainment. They even did a surprise Bday cake for me at my husbands request which was awesome. The shops at the resort are very expensive but thats what you would expect at all resorts so whether its toothpaste or antibiotics, go to downtown to buy them.
I would go back to this hotel but just be more aware of what room I am getting into.

Date of stay: February 2013
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Leena J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VDA-GM, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded 27 February 2013

Dear Client,

thank you for investing some of your valuable time to filling out the service survey and sharing your vacation experience at Villa del Arco. We wish to have the opportunity of serving you again in the near future and pamper your as you deserve.

Warmest regards.

Miguel Angel Rodriguez
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2013

We've been here twice as a family and couldn't be happier! The location is gorgeous, the accommodations are first rate, and the service is amazing! Friendly and accommodating staff at every turn...they literally anticipate your every need! A perfect place to relax, soak up the sun and party as little or as much as wanted. Great restaurants, entertainment, and wonderful spa packages...

Room tip: Definitely spend a little more and get a suite experience. Comes with fully-functional kitchen and washer/dryer. Just like home...ahhhhhh
Date of stay: August 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank muckandduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VDA-GM, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded 27 February 2013

Dear Client,
Thank you for investing some of your valuable time to filling out the service survey and sharing your vacation experience at Villa del Arco. We are delighted to read you spent a wonderful time at our resort. We will be more than happy to have the opportunity of serving you again in the near future.

kind regards.

Miguel Angel Rodriguez
Room Division Manager

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Reviewed 25 February 2013

Our friends come down every year and stay at Villa Del Arco. We always visit them a couple of days during the stay. It is a beautiful resort! The pools are amazing, service is great and the staff is attentive! The resort looks out to a sweeping view of Lands End!

Date of stay: February 2013
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank CaboLauraB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VDA-GM, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded 27 February 2013

Dear client,
Thank you for have chosen our resort to expend your last vacation in Los Cabos, and also for investing some of your valuable time to sharing your vacation experience in Villa del Arco. We are very happy to read that you had a blast at our Resort, and we will be more that happy to assist you again in the near future.

Warm regards ...

Miguel Rodriguez
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2013

We stayed in a 2 bedroom room with 4 adults and 4 children (ages 12, 11, 10 and 9). The rooms are very spacious and the kids enjoyed the Murphy bed in the living room. The washer and dryer are a huge advantage - don't need to pack as much, etc. We had a garden view overlooking the swamp, but we prefer that as it is much quieter at night. We were on the 3rd floor and my only complaint was the extreme noise from the neighbors above. You can't hear anyone next to you but above... Yikes! Every time they move a chair, push something on the floor, etc. you hear this wonderful grinding noise. We were up at 7am, but they were up by 6am. By putting the ac on high fan helps, but not enough! My parents had a bunch of kids above them and it was much worse...

The pool area is wonderful, but one of the hot tubs closet to the ocean was so hot that no one was in it! I swear if we had a bag of potatoes, you could boil them... We told management, but nothing happened and the hot tub stayed empty. The taco bar by the pool is fabulous. You can also get a great grilled burger! The kids liked going up and getting quesadillas.

One of main complaint about the food is there really isn't much "Mexican" to it! We had the all-inclusive, which was great for the kids during the day and drinks by the pool... but, for dinner I want some true Mexican. Fajitas, cheese fondue, carne asada, burritos, tacos for the kids, mahi mahi, shrimp, whatever! There was an enchilada on the menu, but it is gourmet up! I understand that they are trying to gourmet everything and the chef wants to impress.... But a sushi bar? We ended up eating offsite quite a bit to get better Mexican and variety. The kids wanted pizza and the sister property to Arco has a pizza oven, which I've heard is great! But it was not working when we were there. We did try to the Italian restaurant at the Palomer and it was ok.

All in all, Villa del Arco was great! Good location on the beach, you can walk downtown easily in 20-30 minutes, the service by the pool was good (just tip them $5 bucks here and there), the rooms are spacious but can be noisy depending on your above neighbors, food is ok (although the breakfast buffet is fantastic), nights/mornings are chilly so bring a sweater, pool was great (but get up early if you want a prime spot), avoid the timeshare folks and things are good, expect to pay big time for wifi (unless you do the timeshare presentation and get the "code" for using the hospitality suite)!

Date of stay: February 2013
Trip type: Travelled with family
2  Thank MNMexicoFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VDA-GM, Manager at Villa del Arco Beach Resort & Spa Cabo San Lucas, responded to this reviewResponded 25 February 2013

Dear Client,
Thank you for investing some of your valuable time to filling out the service survey and sharing your vacation experience at Villa del Arco. We apologize for the issue with the temperature of the jacuzzi; our maintenance department already know about this incident in order to not to happen again.
Likewise our food and beverages Management already read your comment and they are going to take the proper measurements to improve the Quality of the food and includes more Mexican food in our menus. We wish to have the opportunity of serving you again in the near future.

Warmest regards.

Miguel Angel Rodriguez
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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