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“Great hospitality, removed from the hustle of Cabo San Lucas”

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Hacienda Encantada Resort & Residences
Ranked #20 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed 11 March 2012

We just returned from a 5-day stay here through Groupon and it was wonderful. It is a timeshare property, but I never felt like they treated us any differently in terms of service, even though we were part of the Groupon package. Every staff member was very friendly and accomodating Our package included breakfast buffet every day (seriously the best I have had at a resort), a romantic dinner and a free bottle of wine. What a deal--this was the most affordable trip I've taken in awhile.

You will be staying in Phase 2 if you aren't an owner, and most of the rooms do not have the amazing view...but really, who wants to stay in their room the whole time anyway? We had a ground level suite with a large patio next to the community area where they have the lightly-attended nightly activities. We had a sliver of a view, but it also felt very private and I just appreciated the ability to sit on a patio in the middle of March. So just know that you may not get an ocean view, but it's pretty easy to walk up to the restaurant or the pool and enjoy the view whenever you want. I didn't find the golf carts necessary or intrusive. If you really feel the need to skip the great exercise in walking to dinner, just start walking and one of the friendly drivers will find you and give you a lift. It's really not that far of a walk anywhere in the resort and I feel it just adds to the charm.

The timeshare people here are relentless, but everyone is trying sell you something in Cabo--just wait until you go downtown, it gets worse. Just be firm with them and you will be fine. We talked to someone who got stuck in a timeshare presentation for 3 hours, so I would advise against it.

I was not impressed with Cabo San Lucas itself--the beach was nice, but you can't relax when people are trying to sell you something every 5 minutes. There's a little bit of Spring Break action going on, but it didn't seem as out of control as I would have expected. The price-gouging in town is horrendous. I found the hotel had reasonable prices on food and drinks, and the little store had comparable prices to the grocery store where we stocked up before checking in. After going into town, we didn't feel the need to leave the resort. The only cons I can think of is the smoking around the pool is kind of irritating sometimes and transportation costs can add up, since the resort is removed from the airport and all the action. Great vacation and I definitely recommend Hacienda Encantada for anyone looking for relaxation and great service.

Room Tip: Ask for a higher room in Phase 2 if you want views. They may or may not give it to you, but it'...
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  • Stayed: March 2012, travelled as a couple
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Thank carpediemology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,725 - 2,731 of 3,122 reviews

Reviewed 10 March 2012

The resort property is very beautiful. The infinity pool overlooking the Sea of Cortez was lovely. The weather during the day was perfect but it was a little cool and breezy at night. Our room was very spacious, comfortable and clean with a great view. The food at Las Marias was just average. Fernan, the activities director was great - so friendly and enthusiastic but not pushy at all - just a very warm and kind person. The whale watching excursion was well worth it!
My only complaint with the resort is that we felt railroaded into the vacation club presentation that took over 3 hours rather than 90 minutes. Other than that, the staff was great and we enjoyed our stay. Also, be careful of rental car rates. They don't warn you when you book online that some insurance is mandatory from the rental car companies.

Room Tip: Request an upper floor in Phase two so you will get a beautiful view and nice new room.
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  • Stayed: February 2012, travelled as a couple
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Thank Karfit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2012

My boyfriend and I bought a Living Social deal to come here for a 4 night stay. It was absolutely wonderful. The staff are just lovely, so kind and helpful. The views are incredible, and it was great eating breakfast every morning at Las Marias with that view of the ocean and Land's End. I read complaints from people before our trip about how they were placed in Phase Two of the resort with "views of the construction" and how unhappy they were about that, and to them I say... they're being ridiculous. We were in Phase Two and yes, when you're walking from the elevator to your room you can see that they are planning construction of a Phase Three behind the tall, lovely, vine covered wall that separates the resort from the desert behind it. But its not a big deal, and our actual balcony view overlooked the gorgeous courtyard, pool, and a bit of the ocean. We were very happy with it. Also, its a drive away from the Marina where all the 'action' is, but they have a shuttle that take you there and it wasn't a problem for us either. We much preferred staying at the calm and relaxing Hacienda Encantada and taking the shuttle than staying near the crazy and loud and exciting marina.

  • Stayed: March 2012, travelled as a couple
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Thank Paulina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2012

We just got back from a month long stay at Hacienda Encantada and can't wait to get back. The resort itself is beautiful and very clean. The grounds are immaculate and the view is priceless. I always feel totally safe and secure at the resort and the surrounding area. The above mentioned are must have criteria for us to consider staying at a resort but what makes this place special are the people that work there. Fernan, the activities director, is absolutely wonderful. He is always upbeat and smiling and greets everyone as if they are his friends. Really knows how to get everyone involved and having fun. Now as for the bus boys an cart drivers I can't say enough. What a great group of guys. Victor, Francisco, Paul, Allen and on and on. From the front desk people, the wait staff, and the sales people they were all great. Thanks so much for a great time.

Room Tip: higher rooms best view.
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  • Stayed: February 2012, travelled as a couple
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1  Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded 9 March 2012

We would like to thank you for sharing your comments about your experience during your recent stay. It is with great pleasure that we have read your report filled with such valuable feedback and we would like to thank you for your high rating.
Hopefully you will be able to come back soon.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2012

We recently returned from a fabulous week in Cabo staying at the Hacienda Encantada.
The resort is beautiful, rooms are huge and so clean! The staff are amazing... all of them seem so happy and are so willing to help in any way. I enjoyed Fernan's cooking class....we were able to park free in the sister-location at Marian Fiesta when we went down to the Marina. Cabo is so totally safe-- if anyone has worries about visiting Mexico, just "Don't Worry, Be Happy" in Cabo... it is paradise.

  • Stayed: February 2012, travelled as a couple
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Thank happytraveler66_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded 9 March 2012

Thank you for your nice comments, our mission is tu fullfill your expectations. We hope to see you soon.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2012

The tranquility, service and rooms are amazing, the view is priceless, stayed with friends in December and it was so quiet and peaceful at the pool... Heading back next month....I highly recommend this if you are looking for one of the best vacations ever

Room Tip: Both rooms (2 bedroom and Junior suites) had an amazing view and were quiet. I would prefer the sui...
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  • Stayed: December 2011, travelled as a couple
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Thank rtb12312004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

Super clean. Good service. A bit boring and remote. But nice amenities with spa, , hot tubs, pool, bars. Didn't seem crowded even though at full capacity. One thing that's true here just like elsewhere in Mexico....they are bureaucratic and have lots of silly rules. But nobody is empowered to make a decision outside the norm. Constantly being told "that's the rules mam, I cannot help you". Frustrating!

  • Stayed: February 2012
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1  Thank Hard2Please4Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Encantada Resort & Residences

Address: Carretera Transpeninsular km 7.3, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Top resorts Hotel in Cabo San Lucas
#14 Spa Hotel in Cabo San Lucas
#17 On the Beach Hotel in Cabo San Lucas
#17 Luxury Hotel in Cabo San Lucas
#22 Romantic Hotel in Cabo San Lucas
#24 Family Hotel in Cabo San Lucas
Price Range: £116 - £702 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Encantada Resort & Residences 4.5*
Number of rooms: 222
Official Description (provided by the hotel):
Unique and breathtakingly beautiful, this spectacular contemporary hacienda style luxury all-inclusive resort located on the tourist corridor in Cabo San Lucas offers magnificent panoramic views to the Sea of Cortes, romantic settings, distinctive dining, spacious and luxurious accommodations, and a variety of venues for special events. Your will be amazed of the bright, terracotta colored, Mexican hacienda style buildings that are beautifully decorated with handmade Talavera tile murals, vases, classical sculptures, Spanish colonial fountains, contemporary art for contrast, and upscale traditional Mexican furnishing, driving them to experience an authentic Mexican ambiance throughout their stay. ... more   less 
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Also Known As:
Hacienda Encantada Resort And Spa
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort & Residences Cabo San Lucas, Los Cabos, Mexico

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