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“Conflicted.”

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Hacienda Encantada Resort & Residences
Ranked #20 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
San Mateo
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Conflicted.”
Reviewed 26 October 2013

Will try to be as objective as possible.

Room
We booked a suite. Based on an informal survey of other guests I'm pretty sure I'm the sucker that paid the highest price. Oh well. Room was nice. Kitchen, living room, dining room, breakfast bar, and separate bedroom, two full baths. Downside was that we were at pool level with "partial ocean view". This means pretty much no ocean view. What you do get is noise from staff setting up in the morning while you're still sleeping and pretty much non-stop activity throughout the day. And the view ain't great if you get my drift.

We were told they were at 80%+ occupancy but based on the dinner crowd that's doubtful. They moved us to a room two night later that was a couple buildings down the hill and one floor off the ground. Fantastic ocean view but we were right above their "tequila/sushi bar" which was open and noisy until 10 at night.

All inclusive
We got the "Premium All-inclusive" which means you can only eat at the restaurants on-site. I found out too late that if you wanted to eat at the sister resort it was an extra ~$70/day for our family of four. That said, if you don't want to deal with getting the kids ready on time f3 times a day to get to your meal then all-inclusive is the way to go. *And* if you plan on staying at the resort most of the time I highly suggest getting the all inclusive. Breakfast for four on average was ~$70, Lunch just over a hundred and dinner closer to $200. We paid $300/night for suite+all-inclusive so I actually feel like it was mostly a good deal. Would have been much higher if we drank more alcohol too. Just something to keep in mind, you know (makes drinky drinky motion).

Food
Ok, that said (that the all inclusive is a good deal), there's some drawbacks to the all-inclusive. There's only one place for breakfast. And if you've got kids under 12 there's pretty much only one place for dinner. And it's the same place. And even if it was Gary Danko, you'd still get sick of it after a few nights. And it wasn't Gary Danko.

The wait staff at Las Marias/Los Riscos (same place with two different names to make it appear there's more than one dining establishment) are really good. You're greeted and seated in a timely manner.

But things fall apart with the kitchen. Three of the nights I ordered steak which was supposed to be filet and tenderloin. If they were, they were probably select cuts (not even choice). Don't order steak there. I tried the 'sea bass' one night which wasn't bad due to it being smothered in a cream sauce. The only problem was that it didn't taste like any sea bass I've ever had. My suspicions were confirmed when my wife ordered the red snapper the next night and it was exactly the same dish. Also, don't order the carbonara unless watery pasta is your thing. One last thing: service is super slow. I thought it was a Mexico thing, you know like in Europe but more on that later. Normally it's not a huge issue but if you've got young kids then you know a two hour dinner becomes a grind pretty quick.

Ok, there's a bright spot but you gotta eat like a senior citizen. It doesn't involve removing your dentures but it does mean sitting down to eat at 6PM like an early bird specialist. While the view from Las Marias/Los Riscos is pretty spectacular, the view from El Patio at the lower pool is downright stunning. It's sunset dining on the beach. Same great wait staff but food comes out faster, it's hot (forgot to tell you above, we got cold food a few times), since they close at 7 they want you the hell out of there more than you do. We had fish tacos one night, nachos, etc. and it was all good.

So the pros and cons are as follows:

Pros -
- Well trained, professional staff. Everyone says 'hola' and buenos xxxxx. Learn to say it yourself. It's only polite.
- Premium Inclusive is a good deal if you plan on spending a lot of time on the property. A bottle of water is $2 and it's hotter than hell down there so you do the math. If you a lush, even better for you!
- The property itself is really nice. Fairly new resort with stunning views. Not too big so you don't feel like you're getting lost all the time. Architecture and décor was quite tasteful and well thought out. Grounds well kept.
- Rooms were nice, well laid out, and tastefully decorated. Also, mini-bar was restocked every day as part of "Premium All Inclusive".
- Shuttle: Nice if you don't plan on spending a bunch of time in town. It was included as part of the all-inclusive plan but I think it's only a couple bucks a head into town. Runs every two hours so it's fairly convenient.
- Location: It's 10 mins outside of town so you don't get a lot of the party crowd here. Pretty good mix of families and younger to older couples. You get the picture: pretty mellow. If you want to tear it up like you're still in your twenties (or you really are still in your twenties) you may want to stay closer to town.
- Fernan: The activities director. Man this guy is on 24/7. I don't know how he does it. If I had to deal with ***** like me I'd shoot myself. But he was great. Played games with the kids, led them on treasure hunts, suggested restaurants, pointed us at paleterias and dulcerias. Give that guy a raise!

Cons
- While the rooms themselves rocked, the locations of the two rooms we got sucked. Staff claimed there was no trick to getting a desirable room. I figured the folks who got the deals would get equally sucky room locations but it was actually just the opposite. I'm guessing maybe the timesharers got the bulk of the good rooms with the views and above the pool. Or maybe I'm just pissy.
- Dinner at Las Marias/Los Riscos is to be missed. Wait staff great, time from start to finish slow, product is bland.

Would I stay here again? I dunno, maybe. I don't know if I could deal with the food situation again but then the views and the staff are a draw. Maybe if I could figure out how to secure a better room in advance.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElGuapo43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, 27 November 2013
Impressive and very complete description, thank you very much for that, because that helps us to improve more. I wish could go back and see that the bad times will not be repeated.
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English first
Toronto, Canada
Level 1 Contributor
4 reviews
Reviewed 23 October 2013

Hacienda Encantada is a wonderful private resort tucked away on the side of hills close to the water. Luckily there are golf carts that drives you everywhere from your suite to the lobby or to the pool. It's very secluded and quite a bit away from Cabo San Lucas. It's nice in a sense where you can have a relaxing vacation if you don't want to be hanging out with a crowd of people. The tiered infinity pool was my absolute favorite. My family and I got a wonderful suite overlooking the Sea of Cortez. Unfortunately the waves are really high in this area so you cannot go swimming in the ocean. Some things I wasn't happy about was that my family and I did the all inclusive and we spent half the time in the bathroom; it was awful! I don't know if the hotel staffs are being trained about food safe but something was definitely off. We also booked the horseback riding session and they told us to come at 4pm and on the day of they told us we didn't make a reservations :S Clearly there was some miscommunication there. 98% of the staffs are very friendly and kind. The other 2% were staffs who were trying to sell us time share and made us feel pressured and overwhelmed. PS If you are planning on doing some work in your hotel suite, there is no internet. You either have to purchase the internet or use the complimentary one in the lobby which is extremely slow. Overall my experience at Hacienda Encantada was good, it's a beautiful resort!

  • Stayed October 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Joannejin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Barbara, California
Level 5 Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 October 2013

The Hacienda Encantada is a wonderful vacation resort. We booked our stay through a timeshare exchange. The pictures do not do it justice. The construction of the resort is A+ and the decor and comfort levels are outstanding. As soon as we arrived we were greeted with warm and friendly smiles by the staff. Upon checking in, we were introduced by a lovely woman named Marisol who was happy to talk to us about doing a timeshare presentation in exchange for some great activities as a gift. We booked our appointment to see the property and take advantage of the gifts and we were on our way to tranquil bliss. When we arrived to the appointment for breakfast/presentation, we were asked to complete a form that resembled a credit application. We were then taken to another room to confirm the activities we wanted and were asked for a credit card. My husband presented his debit/credit card and we were told that because it was not a credit card we were unable to proceed with the presentation and the activities. They needed a credit card to verify that we qualified for the activities. This was very puzzling to us as we were unsure why we needed to have a credit card to receive gifts. We walked out and continued on with our vacation. We ended up booking our activities through another local agent and had a fabulous time in Cabo San Lucas. The rooms are incredible! We were on the lower level and faced the swimming pool and swim up bar. The hotel is located about 15 mins from town and you can expect to pay $20 to a cab if you miss the shuttle which is $5pp each way to the Marina. I would definitely recommend going to WalMart to stock up on food however, it is not allowed to bring food to the pool that is not purchased from the pool bar. But it is always nice to have snacks and beverages on hand and stuff to make breakfast. I do recommend staying at this hotel because of the serenity and the quietness. It wasn't too busy but there were many families staying here. Despite the hiccup with the timeshare situation, I have to say this was one of THE BEST vacations I have ever had. EVER!!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ldr74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avon, Indiana
2 reviews
Reviewed 21 October 2013

Returned from a nice trip in Cabo. First time at HE and left very satisfied. The rooms were great and the view impressive. We brought 3 kids and they were entertained daily by Ferdinan. I couldn't imagine the week without his activities and humor. My daughter said he was the highlight of her trip. I would agree with many of the complaints/complaints about the food and drinks. They were average quality especially for the price. However, the daily shuttle to the marina never felt like we had to settle for the on site food choices. Great choice if you want avoid the downtown party scene yet still enjoy the city. Also, good mixture of couples (young and old) along with families.

Room Tip: The higher the better
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  • Stayed October 2013, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, 28 October 2013
Our hotel is designed for all types of visitors: families, singles, youth and adults. Thanks for your visit and Fernan says hello to everyone in your family. We hope to return very soon.
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San Clemente, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2013

My boyfriend got this trip via a Living Social coupon, and was ASSURED beforehand via email and phone that we would get an ocean front suite - instead we were offered a junior suite which was located on a corner, right by where the nonstop shuttle golf carts go - and near the restaurant so no privacy. So that was a loud, bad location, with two queen beds...NO WAY romantic.
After some complaining and phone calls we did get a great room, because it was the other end which happened to have a view of the tiny beach, rocks, white water - and town. The view could not be beat so that was awesome. We felt that because we had a coupon, we were treated sort of not as well as a full paying customer.
The good part of this resort: It has an AMAZING view!!!!!!!! I had a massage and a facial and had a very very good experience, but I guess it is who you get as my partner did not his massage was terrible. What seemed to be missing at this resort is a certain standard, a quality control or operational problem. The elevator was shut down for three days. This didn't bother me, but I am sure it would if you were not into climbing three flights of stairs.
Location: If you want to go to town (Cabo) for a great meal or the beach - good luck because you either rent a car and keep missing the "returno" (you have to go way far away to return) which is a pain.....or take a taxi which is $40 r/t.
They were pretty insistent we do the breakfast/timeshare thing - but we had zero interest. Instead we wanted to view the homes, which are next to the resort. Because of the not up to par way the resort was run, the beautiful homes (not time share I think it has another name) - were not so desirable. After all, the towels were threadbare, there were broken lights, a lot of little things that add up to a place that needs more updating and quality control.
It all depends on what you want - if you want the best of the best this is NOT your place. If you want a quiet place out of town - with a nice friendly staff - then try this place. Just do not expect perfection...

Room Tip: higher floor try to get a vew of ocean!!!
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank calif0rnia59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherwood, Oregon
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 October 2013

Just got back from 2 weeks at Hacienda Encantada. We bought in 2012 and were not sure if we would regret it or not. After this visit I can honestly say it was a great decision. They keep improving the facilities, the menus, the value, and the staff. Everything was wonderful especially the staff. At the pool bars we loved Elizabeth, Marta, and Jack as well as the Captains and Food Service Manager Armando. The restaurants were fantastic. The first week we did all-inclusive and the second week we were on our own. The all-inclusive was a good value. At the restaurants our service was top-notch as well. We were invited into the "nice" restaurant even though I was wearing shorts and sandals. The Manager said that as long as you are dressed nicely they are happy to have you. Hector and Elias were great. At Las Marias the service from Jorge, Alexis and Abad was top notch. Most of all we enjoyed Fernan and his activities. We played Mexican Bingo and laughed the whole time. We had a great time playing volleyball and were constantly laughing with and at Fernan. He brought a bunch of different people together and we all had fun together. We ended up going to town with people we met playing volleyball and enjoyed it tremendously. We also found out that the guy who sold us our timeshare and who I have seen a lot of complaints about in these reviews (Jeff from Canada) is no longer there. All in all, a lot of improvements. The new residences they are building are breathtaking. Bell staff and cart drivers are so friendly. Front desk staff was amazing. I wonder if some of these people who post less than stellar reviews were at the same place we were. Already looking forward to our next visit. Thanks Hacienda Encantada!!!!!!!!!!!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank X6608YNchrism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, 28 October 2013
Thanks for such beautiful words. See you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thousand Oaks, California
1 review
Reviewed 20 October 2013

WOW WOW WOW! What an amazing week spent here at Hacienda Encantada with my family and friends for my wedding. This is on behlaf of all my guests who stayed here with us and feel similarly to the great experience we had here at the resort.

Starting with the grounds, well kept, beautiful, clean, and so charming! What a beautiful place! The pools were nice and so fun with the swim up bars. Never crowded, always a chair. Such a nice touch to have all those day beds to lounge and umbrellas to get out of the sun!
The rooms were large and so hacienda-chic. The decor is so gorgeous and unique to each room. We went in several rooms because of our wedding party and each room had special decor or theme that made it festive and fun. They had tons of extra space and the balcony was so large and accomodating for guests to share in the beautiful views. The kitchen in the rooms were nice and had everything you needed. The bathrooms are gorgeous with nice hot water with every shower. Air-conditioning worked well!

The food- YUM YUM YUMMY! We had all inclusive so cannot speak to the prices but with the room, food and drinks, and gratuities, what a great deal to go AI!
Las Marias-great for breakfast buffet daily. Ordering off the menu for breakfast was good too. Breakfast juices and smoothies were delicious! Tons of vairety of foods, however sticks to majority of mexican breakfast dishes. Carmen in the kitchen was on it making omlettes and any other combination of breakfast quesadillas you can think of! Thank you
Las Marias Dinner was good also! good soups, try the molcajete! Lovely service from everyone here. On top of it and just want to make you happy!
La trajinera- we had our rehearsal dinner here and the food was fabulous! Great shrimp, steak, snapper, dessert. Beautiful decor and really nice to have the piano playing during dinner, so relaxing. Rigo and Elias, you guys are awesome! You worked your butt off making sure all the food came out quicky and kept a nice flow to the evening! It was a lovely night. Thank you!
La Pergola - great shrimp quesadillas and shrimp ceviche! Ricardo, you are an amazing bartender and hard worker, moving around so quick and always enteratining us! Thank you for bartending the wedding, sooo fun!
El Patio- Great shrimp tacos and shrimp chimichangas! Yummy food served all day right at the pool! Thank you martha, Eduardo, Froilan for keeping the food and drinks coming! you guys work so hard and do such a fantastic job!
Room Service- great as well and a variety of foods! they try so hard to bring it fast too
All the Bars had phonomenal drinks, Mango Margarita with chile lime salt!

Service- FIVE STARS
Everyone who works here from the cart drivers, housekeeping, front desk, bellboys, servers, so happy and courteous! What a great vacation to be pampered every step of the way! All our guests (Pedro and I included) appreciate your can-do attitutde and smile. Thank you Ricardo in the front desk for helping me with check in and all my guests with their check in.
Thank you Marlene in reservations for coordinating all the airport transportation!
Thank you Armando in food and Beverage for consistently checking in with us throughout our stay to make sure we were happy and taken care of!
Thank you Hector!
Thank you Nancy in Concierge!
Lastly, a huge and heartfelt thank you to Edith, my wonderful wedding coordinator!! You are top-notch and such a pleasure! Quick for action, professional, and so accomodating! My wedding went so smoothly thanks to her and all her experience! Endless gratitude and love your way! Thank you for making our week and special day so great!

We will be back defenitely for another vacation at HE! What a great place to Vacation! Gracias por todo!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jessie t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Guest Relations Manager at Hacienda Encantada Resort & Residences, responded to this review, 28 October 2013
We all appreciate your words. It's very pleasant reading we make unforgettable your ceremony and all the moments during your stay with with us. Hopefully you come to visit us again. Greetings to all your guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hacienda Encantada Resort & Residences

Property: Hacienda Encantada Resort & Residences
Address: Carretera Transpeninsular Km 7.3, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Top resorts Hotel in Cabo San Lucas
#14 Spa Hotel in Cabo San Lucas
#17 Luxury Hotel in Cabo San Lucas
#17 On the Beach Hotel in Cabo San Lucas
#22 Romantic Hotel in Cabo San Lucas
#24 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hacienda Encantada Resort & Residences 4.5*
Number of rooms: 222
Official Description (provided by the hotel):
Unique and breathtakingly beautiful, this spectacular Contemporary Hacienda style Luxury All Inclusive resort located on the Tourist Corridor in Cabo San Lucas offers magnificent panoramic views to the Sea of Cortes, romantic settings, distinctive dining, spacious and luxurious accommodations, and a variety of venues for special events. Your will be amazed of the bright, terracotta colored, Mexican Hacienda style buildings that are beautifully decorated with handmade Talavera tile murals, vases, classical sculptures, Spanish colonial fountains, contemporary art for contrast, and upscale traditional Mexican furnishing, driving them to experience an authentic Mexican ambiance throughout their stay. ... more   less 
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Also Known As:
Hacienda Encantada Resort And Spa
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort & Residences Cabo San Lucas, Los Cabos, Mexico

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