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“Not bad”
4 of 5 bubbles Review of Hotel Riu Santa Fe

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Hotel Riu Santa Fe
Ranked #40 of 71 Hotels in Cabo San Lucas
Breckenridge, Colorado
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not bad”
4 of 5 bubbles Reviewed 4 December 2013

Nice pools, nice staff, decent food, not too spread out. Our room was in the building closest to the beach so that was good. The beach was nice, though the local vendors on the other side of teh rope are still a nuisance. The water polo got a bit aggressive, as there were a bunch of Jayhawk fans in house. Don't be too surprised if things get a little loud, the beer and tequila flows freely, literally.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pickyforsure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,237)
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English first
Camrose, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

We enjoyed our recent visit to the RIU Santa Fe. This was our first time with staying at the RIU family of resorts and the experience was very good. The staff was friendly and the rooms, meals and atmosphere was very good. Getting rides into the Marina and shopping areas was easy as taxi's would pickup at the main entrance as well as return to the main entrance. We will definitely visit this location again.

Room Tip: We enjoyed the room with an ocean view, however this is located in a busier part of the resort. Thi...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Marlene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 29 November 2013

The resort was beautiful. The people were genuine to an extent because all of my US money & my iPhone 4S was yanked right out of my room! my phone was on charge & my money was in the safe. When I came back from an excursion, it was all gone. When I filed a complaint the next morning, nothing was done. Even though everyone in my room as well as the hotel knew it was the employee who restocked the mini bar, they still did nothing because there was no "proof" on video but there was proof on a sign in sheet that clearly was not valid. This ruined my trip and I was shocked that this kind of behavior came from a 5 star resort. With high expectations on a resort, I was very disappointed. I would never go back to this resort ever again.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank kuljitjohal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 November 2013

We had the best time! The resort is so well kept, room was kept very clean and stocked as there were three of us sharing. Food was plentiful and had many choices so I cannot see how anyone could complain, it was great! The reserved restaurants did well, steak, way too big but cooked to order.
On my sisters bday I asked if they had a candle that we could stick in a desert, and they came with a whole cake with candle and singing band ( at no charge) as the band usually sing for tips only. We felt that was way above and beyond expectations!
All in all I would definitely go there again!

Room Tip: We were in block 6 and it was so close to everything we wanted and when we wanted the party pool, at...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabo San Lucas, Mexico
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 26 November 2013

I live in Los Cabos and I had some family members visiting from California on November 15 2013, I picked them up from the airport and took them to the Riu Santa Fe, arriving at the entrance I was received by a Gentleman that wasn't very pleasant, after stating the reason of been there he told me in a very dissatisfying tone of voice to not take over 15 minutes or I would never see my drivers license again, I was exited because my family was here and didnt really pay attention, I came back to pick them up to take them to San Jose and another gentleman at the front entrance asked even more questions than the last, I understand asking questions for the security of the hotel but you must have a level of customer service, when we returned the same gentleman was at the gate and I told him I was bringing the guest back, he asked for ids and when one of my family member asked a question he just turned around not answering and said "Hurry up time is running" Horrible service! I stay at hotels here in Los Cabos now and then and I cant tell you that I will never stay at Riu Santa Fe. My family lost a few items in the room as well when they were dinning and the Hotel never gave them an answer, they will write a review later based on the experience they had.

  • Stayed November 2013, travelled with friends
    • Service
Helpful?
8 Thank CarlosSolisSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ingleside, Texas
1 review
4 of 5 bubbles Reviewed 26 November 2013

We stayed for a week for my 50th birthday. Our view was awesome! Room-clean! The staff was great! Very friendly and if you needed something, they would do everything to make it happen. Food---- could use improvement but I survived. We will definately stay again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeniseWallgren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 25 November 2013 via mobile

I have stayes at another Rui property on the past so my expectations were a bit high.

First off the property is very well kept. It is clean and well maintained. The pools are clean but cold, but you do get use to it.

The beach is clean but not swimmable infront of the resort! You have to walk quite a bit to get to the swimmable area.

I upgraded to an ocean view room (paid extra) when I got to the room I opened the balcony door and looked at a big pile of sand. If you look to the left of the balcony by stretching your neck you can see the ocean! I changed rooms after complaining then I got the left side of the pool area and a bit of the ocean (covered by Palm trees).

The food was good. We went to the Asian A la carte, Mexican, and italian, but didn't get the steakhouse (booked). All were good but the Italian restaurant I asked for non meat pasta (I wasn't in the mood for meat that night) first they gave me it with chicken then I returned it! Second, it came back with small pieces of chicken at the bottom after I stirred it! (I think they picked out the meat) If I would have been vegetarian I would I been angry! I didn't end up eating it and my husband and I left! Not what I expected at a la carte restaurant!

It is a 50 min ride from the airport! We stop at 3 other resorts on the way there and back! There is no room service! The internet is free once a day for 90 min total in the lobby only.

The resort is close to the marina and downtown mall/flea market ($12 US one way)

The staff was nice and very polite!

Overall good stay! Would I go there again? No. Would I recommend it? Umm for the price I am sure you can get better!

Stayed November 2013, travelled as a couple
Helpful?
3 Thank Mariakvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Santa Fe

Property: Hotel Riu Santa Fe
Address: Camino Viejo a San Jose | Cabo San Lucas, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Top resorts Hotel in Cabo San Lucas
#27 Spa Hotel in Cabo San Lucas
#31 On the Beach Hotel in Cabo San Lucas
#31 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Riu Santa Fe 3.5*
Number of rooms: 902
Official Description (provided by the hotel):
* Located in the southern Baja California peninsula, 4.5 Km/2.8 Miles from Cabo San Lucas * Opened winter 2007/8 * 1-story main building and 3-story and 4-story annexes * On the beachfront * Complimentary sun loungers on the beach * 3.5 Km/2.2 Miles from downtown Cabo San Lucas * 40 km/25 miles from the airport * 500 m/1650 ft from a bus stop ... more   less 
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Also Known As:
Riu Santa Fe Cabo San Lucas
Riu Santa Fe Los Cabos
Riu Sante Fe
Hotel Riu Santa Fe Cabo San Lucas, Los Cabos, Mexico

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