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“Excellent time! (P.S. Bring earplugs)”

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Casa Dorada Los Cabos Resort & Spa
Ranked #20 of 73 Hotels in Cabo San Lucas
Certificate of Excellence
Reviewed 4 June 2014

Had a great time at the resort, the service and staff were just wonderful. The location can not be beat. If you are looking to stay close to all the action without all the riffraff, this is the place to be. It's a nice blend of all ages.

The only cons I would have to comment on are these: 1. they need to remove the giant bush away from the pool. It blocks the amazing view of Cabo Rock Arch. I understand they are trying to cover up a utility box, but there must be a better way to hide this. 2. If you are planning to go to bed anytime before midnight you might want to wear earplugs. The sound from the bars on Medano beach echo off the building.

  • Stayed: June 2014, travelled with family
    • Value
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1  Thank Tammi949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos Resort & Spa, responded to this reviewResponded 8 June 2014

Dear Guest,

Thank you very much for your comments. It is rewarding to hear you had an excellent time while staying with us and that you received the kind of service you deserve, we work hard to provide the type of experience you described and we are very happy you enjoyed your stay. Your comments are definitely read and taken into consideration, after all there is always room for improvement.

We truly appreciate you having chosen Casa Dorada for your home away from home for a few days and hope that on your next visit to Cabo you choose to stay with us.

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1,022 - 1,028 of 2,107 reviews

Reviewed 3 June 2014

Casa Dorada in Cabo is an excellent place to visit for vacation. My husband and I celebrated our 10th Anniversary and we truly had a blast!

Zuzet & Nadem from the B-Bar, and Mario, Bizmark, Gus from pool provided outstanding service!
Ilse Aripez the photographer took professional pictures of our romantic beach dinner. The food was a 10+. We will DEFINITELY be back to visit!

Room Tip: Rooms furthers away from Mango is quieter. One bedroom suites are outstanding.
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  • Stayed: May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank 411Vacationers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos Resort & Spa, responded to this reviewResponded 8 June 2014

Thank you very much for having stayed at Casa Dorada and of course for taking some of your precious time to share your review. We are very excited to hear that your vacation was amazing and feel very honored to have been a part of such a special celebration, we always say that every anniversary is an accomplishment and we are so happy you were here to celebrate that accomplishment.
Dear Guest,

We also want to thank you for recognizing some of the members of our staff for providing that customer service that will make you come back, please be aware that your comments will be shared with the entire hotel, when we are lucky enough to hear how we did, we like to make sure the information is heard by the entire team and we appreciate you sharing that information not only with us but with the rest of the guests and travelers that visit this site. Also the fact that you enjoyed a romantic beach dinner from our magnificent special menu personalized just for you and have pictures to remind you of that night, the breeze, the taste, the conversation with your moved one, and the smell your nose will hardly forget is a gift for us to hear.

Thank you again for sharing your kind comments and we definitely look forward to your return to Casa Dorada.

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Reviewed 3 June 2014

This property has a terrific location on Medano Beach. A recently added sushi bar and trattoria increased the on-site eating options. There are several excellent restaurants within walking distance. The staff are very friendly and service oriented. Just bring plenty of sun tan lotion.

Stayed: May 2014, travelled as a couple
Thank wwnoce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos Resort & Spa, responded to this reviewResponded 5 June 2014

Dear Guest,

Thank you very much for your nice review and for your recent stay in Casa Dorada.

We are very glad to hear that you enjoyed our new additions to the “Rincon Culinario” (Sushi Bar & Trattoria). Certainly our guests can taste the traditional grandmas cooking taste in our Italian dishes and the specially designed for our guest sushi options. We know that having food options is important to our guest and we are glad you took advantage of that. Thank you as well for recognizing our service since comments like yours are a huge source of motivation for our staff.

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Reviewed 1 June 2014

This was the second year at Casa Dorada for me and my fiancee. While we had a great experience last year when we were upgraded from a junior suite to a 1BR in the building furthest from the Mango Deck (in the x20s range), we did not get any upgrade this year and got a 5th floor room in the building closest to the Mango Deck (x00-x10 range). We were told that all of the junior suites are located in the same building, so though they noted our request for a room away from the Mango Deck, that request could not be accommodated unless we paid to upgrade to a one-bedroom suite.

NEGATIVES:

** Noise: "If it is too loud, you must be too old." So I guess this means we're old.

There is a significant difference in the amount of noise that you hear in the building closest to the Mango Deck. Even at times when you didn't really notice it at the pool, we would go up to our room and could not escape the braying over the loudspeaker and constant yelling. Except for Tuesday and Wednesday nights that must have been a little slower, the noise continues until at least 11pm and cannot be avoided by simply closing your patio door.

** Front office customer service:

We reserved our rooms in February and saved a few dollars by paying at the nonrefundable rate once we booked our flights. Unfortunately, Delta decided to change our flights in April and we were forced to return a day earlier than planned. While I understand what "non-refundable" means, when I called Casa Dorada to explain what happened with the airline and see if there was anything they could do, I was told that they would have to call me back. I never got a call back. When we checked in, I had the same conversation. While the staff at the front desk was courteous, I was told that we'd have to wait until Monday when the reservations team was back in the office. No problem. Of course, we never heard a word. When we checked out, they were surprised that we were leaving a day early. I was very disappointed with the lack of responsiveness and flexibility of the front office team.

POSITIVES:

Pool and restaurant staff were all friendly and provided exceptional service. Miguel, Karen, Fernando, Pepe and Angela were all great and make a relaxing day by the pool a joy. I am going to have a tough time at work next week when nobody stops by at 11am to let me know that it is 2 for 1 happy hour.

Location on Medano Beach cannot be beat. The view of Land's End is beautiful and you are steps away from options for stand-up paddle boarding, kayaking and anything else you'd want to do in the water. We ate breakfast every morning at the Maydan restaurant underneath 12 Tribes and loved being able to sit outside by the beach while we planned our day. With the exception of one cab ride to go to Sunset Mona Lisa for dinner, we were able to walk to all of our favorite restaurants and to the marina for shopping and to meet our fishing charter. Right next door is beach-side dining at Baja Cantina, great patio with live music at Bar Esquina and the not-to-be-missed Edith's.

CONCLUSIONS:

I really, really want to love Casa Dorada. The majority of the people who work there are friendly and make you feel at home. The facility itself is immaculate and the rooms are comfortable. Our experience this year was marred by the noise from the beach bars (in our mid-30s, we're kind of over those kinds of shenanigans) and matters weren't improved by the responsiveness of the front office. Casa Dorada made a few hundred dollars on the room-night we didn't use, but they probably lost several thousand dollars as it is unlikely we will stay there again and will be looking for a new place to make our second home in Cabo.

Room Tip: As many have said, request a 4th floor or higher room and as far away from the Mango Deck as you can...
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Stayed: May 2014, travelled as a couple
7  Thank Shawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos Resort & Spa, responded to this reviewResponded 5 June 2014

Dear Guest,

Thank you very much for staying with us recently and also for letting us know about your experience at our hotel. We certainly read and appreciate all of the feedback we get and we are happy to hear you are satisfied with our staff, in-house restaurants and location. We do want to apologize to you however for the reservation inconveniences you encountered, while we care about accommodating our guests each and every request sometimes the policy has to be followed and we are very sorry this caused you to perceive it as bad customer service, we definitely strive to provide unbelievably positive experiences to our guest.

We do hope you give us one more chance to make you feel at home in Casa Dorada and enjoy the beautiful sun while drinking margaritas at our pool, we will certainly do our best to make sure your needs are being met.

Thank you again for your comments and we will certainly share your feedback with our teams so they all become aware of how they all impacted to your stay.

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Reviewed 31 May 2014

Checked in to the Casa Dorada after quickly checking in and out of the ME hotel. The Casa Dorada is a very lovely hotel. The staff was amazing & the room was spectacular. We had 2 balconies. One extra large one that was an oceanfront. We were walking distance from the Marina and from some wonderful spots. Edith's being a favorite to eat at. The pool was beautiful and the food and drinks at the pool were wonderful. The staff went out of their way to help with whatever you needed. I have stayed in some wonderful resorts and this is one I will most definitely revisit. Loved my time in Cabo and loved staying at the Casa Dorada. Can't wait to go back!

  • Stayed: May 2014
    • Value
    • Location
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    • Service
1  Thank stellar1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Casa_Dorada, Manager at Casa Dorada Los Cabos Resort & Spa, responded to this reviewResponded 6 September 2014

Dear Guest,

Thank you very much for your fantastic review of our property, as you know the structure of the lobby is very special with a view to the rocks of Lands’ End, many people work very hard to provide the experience you described and we are so happy if you pass a wonderful time. The food & drinks from Okianus Pool Bar are one of the favorites on our property,
We hope you return to Casa Dorada soon and we look forward to provide the kind of service that will make you come back again.

Best Regards,

Guest Services Manager.

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Reviewed 30 May 2014

I am an owner of timeshare at Casa Dorada since it was open. I usually stay there twice a year. It has the best location on the swimmable beach and very close to Marina. All the rooms are facing the ocean and most of them have a great view. I really appreciate the helpfulness of the staff of the hotel. Especially I want to recognize Oziel Garibay. His attentiveness to the customers' needs is very much appreciated. He went out of his way to make our vacation enjoyable.

Room Tip: Higher floors have a better view.
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  • Stayed: May 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos Resort & Spa, responded to this reviewResponded 5 June 2014

Dear Guest,

We appreciate your having stayed with us on your recent visit to Cabo and will definitely look forward to your return to the property at the end of the year. It is very nice to hear that you enjoyed your stay with us and that our staff went the extra mile to meet your needs.

Thank you for taking the time to share your experience.

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Reviewed 29 May 2014

This suite was the nicest I've ever stayed in, nice large kitchen, dining, living area with balcony separate bedroom and bath with another smaller balcony. Every room faced the ocean. The downstairs lounge area was open to outside and a great place to meet friends. Huge wonderful pools. Private beach, excellent spa. I sincerely hope to go back one day

Stayed: June 2013, travelled as a couple
1  Thank Elisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos Resort & Spa, responded to this reviewResponded 29 May 2014

Dear Guest,

Thank you so much for having stayed with us and also for your nice comments. It sounds like you enjoyed our spacious suites and your stay at Casa Dorada overall and we are very happy you were here. “Travel is the best way to be lost and found…All at the same time”

We sincerely hope you come back one day too, thanks again for taking the time out of your schedule to share your comments.

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Additional Information about Casa Dorada Los Cabos Resort & Spa

Address: Av. Pescador S/N | Col. El Médano, Cabo San Lucas 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Top resorts Hotel in Cabo San Lucas
#11 Business Hotel in Cabo San Lucas
#13 Spa Hotel in Cabo San Lucas
#15 Romantic Hotel in Cabo San Lucas
#16 Luxury Hotel in Cabo San Lucas
#16 On the Beach Hotel in Cabo San Lucas
#19 Family Hotel in Cabo San Lucas
Price Range: £191 - £522 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Dorada Los Cabos Resort & Spa 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
With an incomparable location on Medano Beach -- the best swimmable beach of Cabo, Casa Dorada is just steps away from world-class shopping, dining, entertainment, and the marina. As a member of Preferred Hotels & Resorts, a collection of the world’s finest independent luxury hotels, Casa Dorada Los Cabos brings the upscale service and family-friendly features to the Cabo San Lucas oceanfront. The Resort grants visitors a more convenient, yet equally spectacular, alternative to the more remote hotel zone of the Tourist Corridor. Boasting unobstructed vistas of Land’s End and the famous Arch, Casa Dorada is just 30 minutes away from Los Cabos International Airport. All of the 185 spacious one-, two- and three-bedroom suites and penthouses, open up to Los Cabos’ most dazzling ocean view, while the luminous and contemporary interiors ensure your comfort and satisfaction. ... more   less 
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Also Known As:
Casa Dorada Los Cabos Hotel Cabo San Lucas
Casa Dorada Los Cabos Resort & Spa Cabo San Lucas, Mexico

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