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“Do not stay here if you value your belongings!!!!”

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Casa Dorada Los Cabos Resort & Spa
Ranked #16 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Sydney
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
“Do not stay here if you value your belongings!!!!”
1 of 5 bubbles Reviewed 14 August 2014

We checked out of this resort this morning and unfortunately, we left with a very poor experience. BE WARNED, we had over $500 USD of valuables taken from our "secure" room. In the 15 minutes we took checking out of our room and reporting MORE stolen belongings, we spoke with TWO other guests who had much more stolen than we did. Hotel security and management were no help at all. They confirmed that it was indeed "staff" that had entered our room but did not have enough "evidence" to compensate is or interview their employees... Really disheartening when we paid a considerable amount of money to stay at an expensive resort.

Prior to this awful experience, we were pretty happy with the resort. The location is great, the food is pretty good and reasonably priced and cocktails were pretty cheap in comparison to other places we have stayed. But all up, given the complete lack of support from management when it was obvious they had staff stealing from their guests, we walk away completely dissatisfied. Maybe if it was only us who had experienced this, maybe you could cut the resort some slack. But as mentioned, three different instances in the fifteen minutes we stood at reception this morning, should say enough.

Could they have at least offered a discount on the expensive room upgrade? Perhaps a discount on the total bill upon checkout? Nope... Nothing... Other than a "sorry".

Cabo you are a beautiful place with some beautiful people. Casa Dorada... Not so much.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Aabbcc1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos Resort & Spa, responded to this review, 15 August 2014
Dear Guest,

We deeply regret your perception about the safety of our hotel was affected by the reported event. Once the situation was reported to our Staff, the hotel management promptly proceeded to investigate the issue according to the best practices in the hotel industry, and we found no evidence to validate your claim. The safety of our guests is top priority for us. For that reason, in addition of having a dedicated and well trained Security Staff, just like any other hotel in our category, we have In Room Safe Boxes available in every room intended to create the atmosphere of confidence and security to protect your valuable items, minimizing the risk of losing values even outside the property that sometimes are accidentally forgotten and may create uncertainty about where the loss occurred.

We welcome your comments and reiterate our commitment of continuing caring for the interests and safety of our guests. If your steps ever head you back to Cabo San Lucas, we will be very happy to do our best in order to switch your point of view.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,898 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (581)
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English first
Texas
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

We stayed here for 4 nights and it was great. 2 of us had a king room suite and the other 4 had 2 rooms opened up together to make a suite. Nice spacious rooms with great views. We hung out at the pool daily with no problems getting chairs. Only complaint I had was the lightning was horrible. And our housekeeping was hit or miss. They always cleaned the room but we wouldn't always get a bath mat and wash cloths must be a hot item because we always had to ask and would only be given 1. Beware the bath tub is a big step to get into. I would be concerned for someone who had trouble getting around. I would stay here again. We did not get our welcome drink - our room wasn't ready when we arrived so not sure what happened to our drink. Great location- within walking distance to the marina.

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank cvw74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville, North Carolina
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

We stayed at Casa Dorada during our last visit to Cabo and loved every minute of it. The rooms are very large and the views are amazing. We loved lounging by the pool and took advantage of their daily specials. This is a favorite location of ours but you will encounter the timeshare sales pitch at check in.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank crystal h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Jackson, Texas
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 10 August 2014 via mobile

Once again great stay at Casa Dorada Always good to see same faces upon Arrival. Made our stay wonderful as usual. The extra got sause was fantastic, we only found our last day. The views always the best, can wait for Dec. Trip we have 3 weeks to stay before 2014 finished.

Stayed August 2014, travelled with family
Helpful?
Thank brian_h23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broomfield, Colorado
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

Really enjoyed our stay at Casa Dorada. Beautiful views from our room on upper floor. Large Balcony, spacious. Great location if you want to enjoy the beach as well. Staff was friendly and helpful. We "lost" one of our bags on the airport shuttle and the bell staff helped track it down and get it delivered to our room.

Resort in general is "fun" but not party central. Go to mango deck right next door for that or to Me Cabo which can both be loud and crazy.

Thanks so much for a great week.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scarlo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntington Beach, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 6 August 2014

They have a "glitchy" computer system and overbooked for our stay. We were bumped to their sister location - the ME which caters to college students. My sons got a quick lesson in public drunkeness in the lobby of that hotel. We were put in a much smaller room compared to the suite we booked but were told we would receive a $500 credit. THEY DID NOT HONOR THIS CREDIT and we recieved NOTHING for their error. The staff lied to us repeatedly regarding who to contact and wouldn't give us a copy of our own paperwork. We saw MULTIPLE families at the front desk arguing about billing that was incorrect or other problems This hotel has basic customer service issues and I would caution anyone from staying at this hotel.

Room Tip: Wifi is VERY expensive at this hotel
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank AnneMarie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska, United States
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

This was our first time to Cabo. We brought our 2 teenagers. The hotel was perfect! There werer things for the kids to do, we were right on the beach if you wanted to do beach activities, beautiful pool area, plenty of restaurants to choose from, service was awesome, rooms were clean. We would definitely stay there again when we return to Cabo.

Room Tip: we were on the beach side second floor and loved the location.
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  • Stayed March 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Sheila G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Casa_Dorada, Guest Relations Manager at Casa Dorada Los Cabos Resort & Spa, responded to this review, 15 August 2014
Dear Guest,

Thank you for your kind words. Certainly our location, facilities and service are oriented to provide the most amazing experience to all our guest.

It was a pleasure to have you stay with us this month and look forward to your return in the near future.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Dorada Los Cabos Resort & Spa

Property: Casa Dorada Los Cabos Resort & Spa
Address: Av. Pescador S/N | Col. El Médano, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Cabo San Lucas
#10 Spa Hotel in Cabo San Lucas
#11 Business Hotel in Cabo San Lucas
#13 On the Beach Hotel in Cabo San Lucas
#13 Luxury Hotel in Cabo San Lucas
#15 Romantic Hotel in Cabo San Lucas
#20 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Casa Dorada Los Cabos Resort & Spa 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
With an incomparable location on Medano Beach -- the best swimmable beach of Cabo, Casa Dorada is just steps away from world-class shopping, dining, entertainment, and the marina. As a member of Preferred Hotels & Resorts, a collection of the world’s finest independent luxury hotels, Casa Dorada Los Cabos brings the upscale service and family-friendly features to the Cabo San Lucas oceanfront. The Resort grants visitors a more convenient, yet equally spectacular, alternative to the more remote hotel zone of the Tourist Corridor. Boasting unobstructed vistas of Land’s End and the famous Arch, Casa Dorada is just 30 minutes away from Los Cabos International Airport. All of the 185 spacious one-, two- and three-bedroom suites and penthouses, open up to Los Cabos’ most dazzling ocean view, while the luminous and contemporary interiors ensure your comfort and satisfaction. ... more   less 
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Also Known As:
Casa Dorada Los Cabos Hotel Cabo San Lucas
Casa Dorada Los Cabos Resort & Spa Cabo San Lucas, Mexico

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