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“Just what we wanted and exactly what we received”

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Casa del Mar Golf Resort & Spa
Ranked #16 of 42 Hotels in San Jose del Cabo
Certificate of Excellence
Comox, Canada
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Just what we wanted and exactly what we received”
Reviewed 26 June 2014

I have read the recent reviews of this resort and there are two where the guests encountered some disappointments. This is unfortunate for them and the resort, because we found the exact opposite. Our vacation package was purchased through WestJet Vacations and included flights from Calgary to San Jose del Cabo, ground transport and resort accommodation. Everything we experienced was first rate.

This is a quiet, restful, high-end boutique resort that caters extremely well to couples of all ages from honeymooners to the older set seeking renewal. The concierge was prepared for our arrival and after a quick welcome, registration and a refreshing towel, we were shown to our ocean view suite where there was chilled champagne and a bottle of reposado tequila.

Our suite was well appointed, exceptionally clean and the bed was plush. Maid service was three times a day with constant changes of towels. The mini-bar was stocked with a wider range of drinks than is normally found in other all inclusive resorts. Room service was indeed available 24 hours.

The restaurants are full table service even for breakfast and the menu is quite extensive for a smaller resort. The gourmet quality meals are prepared individually, many with a Mexican flair for spices, beans and sauces. There is a range of items that are meatless and also gluten free. Most menu choices show the calorie counts. Dressing for dinner is a must depending on the restaurant which for men is not a difficulty as it simply means long trousers, collared shirts with at least short sleeves. The ladies always seemed to find something bright and stylish to compliment the occasion. Breakfast and lunch are more relaxed with shorts and t-shirts an option.The three bars are well stocked with an array of excellent spirits, beer and wine. The main bar was a great place to socialize in the evening or enjoy an afternoon tequila tasting. Social programs are geared towards adults and include water aerobics, yoga, Mexican coffee preparation, table tennis, cooking demonstrations.

The most attractive quality of Zoetry is its simplicity. It is a magnificent setting for the guests; to unwind, enjoy relaxing by the pools, escape from noise and responsibility, to be pampered, read a book, appreciate the ocean view, listen to the waves on the shore, or chat with other guests.

When you visit Zoetry Casa del Mar be prepared and know what you are purchasing. It is not party central. It does not have nightly dancing or activity directors shouting through loud speakers. Although children are welcome, there is no special children's activity program and some pool areas are designated as adult only during the day. There is no food buffet where finger food abounds so it is a real disadvantage for those challenged by the mysteries of cutlery. For those who are seeking daily trips into the local communities, taxis can be quite expensive.

For us however, it was a memorable holiday for all the right reasons.

Room Tip: The resort is well situated so that every room has an excellent vista. We enjoyed the outlook from t...
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank Sailordigby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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902 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
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English first
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

We truly enjoyed the resort and the great hospitality offered by every staff member. The 20 minute massage was very good and left you wanting more. Our room was huge with a jacuzzi on the deck and a gorgeous view of the water. A request by phone was answered every time in less than 5 minutes. We spent 5 days and ate most lunchs and dinners at the Mezquite Beach Club. Every day there was something different on the menu for lunch and dinner and the food was outstanding.

As others have said, the beautiful beach is not good for swimming or snorkling, but it's only five minute and 10 peco (each way per person) to enjoy Chilleno Beach. This is a free public beach with shade structures, restrooms, lifeguards, and handicap accessible. You can safely swim or enjoy snorkeling with plenty of fish.

This is a great resort for anyone that want quiet and romantic luxury.

  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank 541Doug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Punta Gorda, Florida
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 June 2014

Great food and 5 Star service. Andres and Kennedy provide. Rooms are very nice. We spent 7 days here and never was disappointed. Fully stocked mini bar, room service which exceeds all expectations delivered in 10 minutes, the resort chef provided a Paella cooking class on the beach, Tequila tastings, fresh rolled cigar demonstration, and Not over crowed and more. relaxing. I highly recommend.

Room Tip: all rooms are great
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  • Stayed June 2014, travelled with friends
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Helpful?
1 Thank FoodnDrink4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
2 reviews
Reviewed 18 June 2014

Just hosted my husbands 50th birthday trip at this hotel. I was blown away from the moment I stepped on the property! From our welcome upon arrival to our private events, to their coordination with our travel agent. We truly had a wonderful experience. Our guests immediately felt at home, and were able to relax. The week started out peaceful and calm and ended in a full crescendo. Two of the staff melted our groups heart - Andres and Kennedy - you are both amazing and I am so grateful for your kindness and service. Will go back in a heart beat!

  • Stayed June 2014, travelled with friends
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Helpful?
Thank GenineFallon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthews, North Carolina
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 June 2014

I was looking forward to spending a couple of days in this five star luxury resort. What a disappointment. No staff meeting or greeting us when we arrived. We had requested a room with two double beds months ahead of our arrival (two ladies travelling together). We had a written confirmation for an ocean front junior suite with two double beds. There was no record of that we were told and we were offered a junior suite with a king bed that we could not accept. After a lengthy discussion we were offered a hospitality room (that was under construction, an open ceiling and tools and dust everywhere) and were told they have a double room available for us at 3P . When we actually did get the room it was past 4P.
The twenty minute free massage was a joke. The masseur did not say a word coming in, the massage took barely fifteen minutes,after which the masseur simply disappeared without a word. I then figured it out after waiting for a few minutes that it was time to get out of the room and that the massage was over.
The service altogether was not all that great either. We spent about three hours at the pool and were asked once if we wanted to have something to drink. It took over half an hour to get the lunch at the pool bar. The pool area was nice and clean. The room was ok but being a junior suite it was exactly the same as the regular room. The view to the ocean was great, and the patio was private. The furniture is outdated and old, one table between two beds with one table lamp, not enough light to read in either bed. The best part of the room was the bed, very comfortable. The cushions on the chairs inside and out on the patio had stains. The bathroom was very peculiar; a flimsy glass door one third open from top. Talk about privacy in the toilet stall!
I would never go back and could not recommend this hotel as a 'luxury" hotel. Three stars is enough and wonder how this resort ever did get or has been able to keep the five star rating.
The staff was friendly and apparently tried hard and did their best but needs much more training.
You would think that asking for a glass of white wine in a first glass restaurant as advertised that would not be served in a red wine glass!.

  • Stayed June 2014, travelled with friends
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Helpful?
2 Thank SiniM_1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Joseph, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014

We stayed here at the Zoetry Casa Del Mar Los Cabos, we were not greeted with drinks upon arrival, we had booked this through apple and it was listed as adults only 5 apple,
not at all what we thought we had paid for. Upon arrival they didn't have our reservations, so after a wait they did find a room for us (it was nice but and a great view of the ocean) we had to lug our own luggage, no one was around to do it after waiting a bit we just did it ourselves.
The food was good, but only 2 actual restaurant's to chose from. The 3rd was never opened.
This is also not a adults only place as advertised, there were families there and they owned some of the units so that defiantly changes the all inclusive feel.
Looking on line at a few of the other Zoetry's that also say adults only and reading the reviews I don't think they get what ADULTS ONLY means!

Room Tip: Think twice before spending this much on Zoetry's!
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  • Stayed February 2014, travelled as a couple
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Helpful?
3 Thank 842Snowy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leawood, Kansas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2014

My husband and I took a 5 day trip to Zoetry Casa del Mar in January after much research of resorts in the area. We are in our early 40's with three kids and needed a trip to just get away and do nothing. We were not disappointed. The grounds were beautiful, calm and peaceful. It was not crowded, and though I am unsure how much of the resort was occupied, there was plenty of space in the restaurants, by the pool and in the common areas. Most of the (very nice) people we met also seemed to be there just to chill, sit by the beach or pool, read a little and maybe do a little exercise to work off the delicious food and drink.

The food was very good--suitable for those less adventurous in food tastes and those willing to try new things. Amazingly, they were able to accommodate nearly any taste preference. We just had to ask. It is difficult to choose a favorite meal...fish tacos, chips and guac by the pool, paella lessons courtesy of chef Francis, dinner on the beach or awesome breakfasts delivered by room service to our room balcony looking directly at the Sea of Cortez.

All of the employees at Zoetry were kind and helpful. I am absolutely terrible at names but I truly commend all of them for their hard work and friendliness. In addition, I noticed that many of the employees seemed genuinely happy and interacted well with one another as well. Though tips aren't expected at this resort, we did tip out of respect. After all, everyone likes to be recognized for a job well done. However, I believe the level of service would have been the same.

I would recommend this resort to any couple looking for relaxation and good food with some low key entertainment options. We are planning to return just as soon as we can. Beautiful location, unpretentious, and a wonderful escape from the real world.

Last, I must share one thing that prompted me to finally write this review...upon arrival, guests receive a complimentary Zoetry beach bag. It is cute and functional but mostly served as a memento of this great trip. I took it home and one of our new puppies promptly chewed it up. I emailed the hotel explaining the situation and Mr. Lopez (head concierge) and Mr. Berthelot (general manager) responded within 24 hours and offered to send me a replacement bag. I love this place! As they say at Zoetry...Namaste.

  • Stayed January 2014, travelled as a couple
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Helpful?
3 Thank krista g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainBerthelotZOCDM, General Manager at Casa del Mar Golf Resort & Spa, responded to this review, 30 June 2014
Niltze / Greetings dear krista g !

We thank you for your kind review - especally, your comments in terms of our Food & Beverage offer, as well as concerning our Team-members´ attentions, including yours truly :) !

While we still are waiting for one of our staff to go to the US and mail you the mentioned Beach Bag ASAP, please rest assured that thanks to your motivating words we will keep on striving to improve oour product_services.

We hope to have the chance to welcome you once more to our wondrous Oasis by the Sea of Cortés in the near future.

In the meantime: Thanks again, best regards & indeed, Namasté,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa del Mar Golf Resort & Spa

Property: Casa del Mar Golf Resort & Spa
Address: Carretera Transpeninsular km 19.5 | Cabo Real, San Jose del Cabo 23405, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in San Jose del Cabo
#9 Romantic Hotel in San Jose del Cabo
#11 Luxury Hotel in San Jose del Cabo
#13 Spa Hotel in San Jose del Cabo
#14 On the Beach Hotel in San Jose del Cabo
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Casa del Mar Golf Resort & Spa 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
Situated in the tourist corridor of Los Cabos conveniently on the beachfront, overlooking the Sea of Cortez, Casa del Mar Golf Resort and Spa, is your hacienda oasis in Los Cabos, Mexico. An intimate 50 room ocean view luxury boutique hotel where you can experience the warm Mexican hospitality and personalized service. Casa del Mar offers luxury amenities and accommodations, providing the perfect options and facilities for a relaxing escape, spectacular wedding or romantic honeymoon, a rewarding business travel experience, or a golfer's haven. The spacious rooms and suites are all entirely within a peaceful oasis of lush gardens, fountains and pools. Enjoy your quiet, relaxing vacation on an expansive beach. Rejuvenate body and spirit at our renewed luxury spa, enjoy our championship golf courses or venture out to explore the excitement of Los Cabos. ... more   less 
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Also Known As:
Zoetry Casa Del Mar Los Cabos Hotel San Jose Del Cabo
Casa Del Mar Golf Resort & Spa Los Cabos, Mexico - San Jose Del Cabo

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