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“Best Western Las Palmas”

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Hotel & Suites Las Palmas
Ranked #31 of 41 Hotels in San Jose del Cabo
Certificate of Excellence
Longview, Texas
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Best Western Las Palmas”
Reviewed 27 October 2012

We enjoyed our stay here. The room, which was a suite, was spacious and very clean. Breakfast was included in the price of the room. I would recommend staying at the Best Western Las Palmas if you don't want to over pay for a hotel while in Los Cabos. The housekeeping did an excellent job of cleaning our room each morning. The front desk staff were very helpful reommending restaurants both tourist and non-tourist. I would recommend this hotel if you don't want to stay on the beach.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AHollis64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio N, Manager at Hotel & Suites Las Palmas, responded to this review, 13 November 2014
Dear Guest,

Thank you so much for your compliments, we appreciate it!

Our talent works hard to make each of our guests feel comfortable throughout their stay, we will let know everyone about your good comments; that make us work even harder to exceed your expectations about our hotel and service.

Hope next time you visit Los Cabos can give us the opportunity to serve you again!

Sincerely
Hotel & Suites Las Palmas Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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91 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
san francsico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 May 2012

Pros:
Breakfast was good
Pool are decent
Good location for catching the bus and or walking to stores or downtown
Price

Cons:
Bed was hard
Shower sprayed all over the place.
Front desk staff was alright. Not very friendly and we felt like we were at a car lot when one of the staff was trying to pressure us into booking an excursion. I hated that feeling when at my hotel!

Overall we couldnt beat the price and it was clean and in a good/safe location but would opt to pay more for something else next time.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Deamia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio N, Manager at Hotel & Suites Las Palmas, responded to this review, 13 November 2014
Dear Guest,

Thank you for letting us know about your discomfort we truly apologize for not exceeding your expectations. Since your last visit we have been improving our service, we work hard to make each of our guests comfortable during their stay.

We already noted all of your points and we will channel them to their respective departments.

We look forward to have the opportunity to serve you again.

Sincerely

Hotel & Suites Las Palmas Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico
Level Contributor
128 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 7 May 2012

A very good hotel for the price. Rooms are very clean and furnished with all the basics. Best to ask for a room with a balcony. They have double windows so you have no noise from the main avenue. Breakfast was excellent. What really bowled me over was the quality of the service. Far better than any 5 star resort. From the front desk to maintenance and housekeeping everyone replied to all requests immediately. While not on the beach if you are on a budget this is the place to stay

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank acamacho1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio N, Manager at Hotel & Suites Las Palmas, responded to this review, 17 November 2014
Dear Guest,

Thank you for sharing your experience at our hotel, and for taking the time to highlight the wonderful service recieved from our staff. Your feedback give us a wonderful chance to celebrate with our team members, they will be delighted to hear you were so impressed with your experience.

We look forward to your next stay with us!

Sincerely,
Hotel & Suites Las Palmas Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salida, Colorado
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 May 2012

We chose this hotel based on price, reviews, and proximity to airport, and it suited our needs precisely! We took the Cabo Express shuttle bus from the airport, $13 US each. By the way, US dollars are accepted almost everywhere, but your change will be in pesos. The facility is just what you would expect of a Best Western, attractive, clean and pleasant, with terra cotta tiles, white walls, and uncluttered decor. The desk staff was friendly, spoke English, and didn't laugh at our attempts to resurrect our high school Spanish. Almost all of the rooms are on the second floor, and there is no elevator, but there are always porters available to carry your gear. The first room we stayed in was small, had one bed with a wonderful pillow top mattress, a TV with a few English channels, and was immaculately clean. No view, but we had little time to enjoy one anyway. On the return stay, our room was larger and had a view of the ocean several miles away, had two queen beds with traditional mattresses, and again, was immaculate. Even though it faced the 4-lane street, we had no problems with noise. While we didn't use the pool, it looked very clean and resort-like, and was on the upper level away from the street. We ladies walked down the busy street to WalMart and various stores and felt quite safe. The included breakfast cooked to order was very good, and in fact we ate at the same little restaurant one evening. The restaurant has computers on the upper level with internet, so we were able to access our boarding passes. The next morning we printed our boarding passes at the front desk. The desk staff called a taxi for us, $20 US to the airport.

All of this being said, here are the pros: VALUE! CLEAN! WALMART a few blocks away! Nice staff. Internet. Hot breakfast. Air conditioned. Cons: Not a self-contained resort destination. Few dining choices in neighborhood. No elevator. No beach.

We would definitely stay again.

Room Tip: If you have mobility issues, think twice about staying here. Our rooms were a good walk away, and r...
See more room tips
  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maihridh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio N, Manager at Hotel & Suites Las Palmas, responded to this review, 17 November 2014
Dear Guest,

Thanks for posting on Trip Advisor! We love to provide our guests with truly memorable experiences, and we are happy to hear we were such a great surprise to you! I’m delighted to hear you enjoyed our convenient location, close proximity and accessibility to Walmart and to the airport.

We look forward to have the opportunity to serve you in your next visit to Los Cabos.

Regards,
Hotel & Suites Las Palmas Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
Level Contributor
660 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
Reviewed 16 April 2012

Far from the luxury of the posh all-inclusive 5star resorts that most people come to Cabo San Lucas for... but also far from the price. Rooms are small but comfortable and with a nice breakfast included. Really fits the value equation perfectly! Not a place to stay for those looking to completely veg out on a trip, meaning it's not the ideal place for most who come to visit Cabo. But for those looking for a different path, stay here and rent a car (<$30/day). Since so few tourists drive anywhere, really opens flexibility to explore the limited parts of Cabo San Lucas and San Jose del Cabo.

A 10min walk from the "historic" San Jose del Cabo district, and 20min drive from Cabo San Lucas - parking is very easy to find everywhere for free.

Room Tip: stay on a higher floor... the pool is on floor 2 and can get noisy in the mornings (if you've be...
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jon1796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio N, Manager at Hotel & Suites Las Palmas, responded to this review, 17 November 2014
Dear Guest,

Thanks for sharing your experience at our hotel! We love when our guests appreciate our convenient location and we are so glad you discovered our hotel! To hear you were so impressed with all aspects of your visit is truly rewarding and we certainly look forward to welcoming you back to Hotel & Suites Las Palmas again soon!

Sincerely,
Hotel & Suites Las Palmas Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baker-Brook N.-B.
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 March 2012

Just returning from San José... the hotel is ok if you want to be in the city...which I wanted.
My room was nice, clean with a confortable king size bed. The staff was ok too but ...
the breakfast which was included in the prize was very bad with only two choice of breakfast...no fruits or fresh juice...I had to pay extra for that... the pool area was very
simple...the water to COLD. No cushions on the plactic chairs. That area could certainly
be improve. But in all I enjoyed my stay there...
Je reviens de San José...l'hôtel était bien située à proximité du centre-ville. Ma chambre
était correcte,propre avec un lit king très confortable. Les employés étaient serviables
mais...les déjeuners qui étaient compris dans le prix étaient très médiocres. Seulement deux
choix...pas de fruits ou jus frais... L'eau de la piscine était extrêmement FROIDE. L'ameublement était médiocre sans coussins sur les chaises de platiques. Mais j'ai
quand même aimé l'hôtel et sa situation puisque je pouvais marcher au centre-ville

Room Tip: Very simple hotel but clean and good size room. Not recommanded for the food and the swimming pool...
See more room tips
  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio N, Manager at Hotel & Suites Las Palmas, responded to this review, 17 November 2014
Dear Guest,

Thank you for sharing your experience at our hotel, we are sorry to hear that we didn't exceed your expectations. We have been improving our hotel since your last visit and we would love to have the opportunity to serve you again and to prove you we can do better!

Sincerely.
Hotel & Suites Las Palmas Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 December 2011

I never thought I'd stay in a Best Western in Mexico but did for the convenience of its proximity
to the airport- we'd come from La Paz and were returning our car and flying out the next after-
noon. Nice surprise! We had a little suite with cooking gear and fridge we didn't need to use, we
were close to the pool which was cool but refreshing and clean. The complimentary breakfast in
the nearby dining room wasn't much, but we'd been eating more than usual anyway! Nice to be
offered something ( eggs & tortillas ) other than Froot-Loops... the entire place was scrupulously
clean and all interactions with staff smooth and friendly. Walmart is across the busy street! Noise
was not a problem. Recommended!

Room Tip: Get a room at the back- we requested and got one ( based on other reviews ) and noise was not a pro...
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suzannemowat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio N, Manager at Hotel & Suites Las Palmas, responded to this review, 17 November 2014
Dear Guest,

We are so glad that you took advantage of our magnific location! Close proximly and accesibly to the airport and to Walmart. It is so rewarding to hear when our valued guests enjoy their stay with us!

We look forward to your next stay with us!

Regards,
Hotel & Suites Las Palmas Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel & Suites Las Palmas

Property: Hotel & Suites Las Palmas
Address: Carretera Transpeninsular KM 31 | Col. Magisterial, San Jose del Cabo 23400, Mexico (Formerly BEST WESTERN Hotel & Suites Las Palmas)
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in San Jose del Cabo
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel & Suites Las Palmas 3*
Number of rooms: 85
Official Description (provided by the hotel):
Our hotel is located in San José del Cabo, just 15 minutes away from the international airport. Our rooms are equipped with everything necessary for a pleasant stay for business or pleasure. We offer coffee service and free wireless internet in every room. Enjoy a fresh american buffet breakfast every morning and an outdoor swimming pool to make your day more pleasant. Our location is ideal, being close to shopping centers, grocery stores, restaurants, banks and other basic services at walking distance. San Jose's city center is located just 5 minutes away as is the beach and main golf courses. Suites las Palmas is commited to our planet by making green environmental practices: We save energy by using peek surpressor harmonizers, saving bulbs and photocells. Likewise, we use solar panels to heat water in our rooms and outdoor pool, in addition to a good recycling practice. ... more   less 
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Also Known As:
Best Western Hotel And Suites Las Palmas
Hotel Las Palmas
Suites Las Palmas
Hotel & Suites Las Palmas Los Cabos, Mexico - San Jose Del Cabo

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