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“Unsafe - que desencanto”

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El Encanto Inn & Suites Boutique Hotel
Ranked #30 of 43 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed 12 February 2014

I chose to leave the hotel two hours after arriving because of surprisingly inadequate security.

I have stayed at many hotels, hostels, posadas, what have you throughout Mexico, and lived for more than a year in Mexico City and have never come across a hotel that is three stars (or others much less elegant for that matter) that have no form of common security for guests.

I have stayed at $10/night hostels in Mérida that lock their doors after a certain time, three-star posadas in Oaxaca that give guests a code to enter when the hotel is unattended, and basic forest inns in Chiapas that have an entry guard (or at least a camera) 24 hours.

It is completely unacceptable in 2014 Mexico to have an unattended block of rooms with no external access barrier, even if it's just a locked gate that guests can use their key to access after hours or a passcode. When walking around San José one notices many iron grills on locals' first floor properties, don't guests deserve the same?

I know SJ is sleepier than most towns, but I found this to be really unacceptable. I left and ended up staying at another nearby property offering an adequate level of overnight coverage.

Room Tip: If you must stay here, do not accept a room in the bizarre annex building. It's like a cheap mot...
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  • Stayed: February 2014, travelled solo
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Thank estranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff U, Guest Relations Manager at El Encanto Inn & Suites Boutique Hotel, responded to this reviewResponded 24 February 2014

Thank You for your time to review and constructive comments.
We take our guests comfort and security very seriously
and will review with management your comment's.
We hope you enjoyed the balance of your stay in San Jose
Safe Travels from all of us at the El Encanto

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164 - 170 of 372 reviews

Reviewed 11 February 2014

We stayed at the cheaper art of the hotel across the road. You can still use the lovely pool.
Central location, if you go up to the laundry and turn right and left you get to a great Taqueria. Make sure to go for walk across main square in eveningforatmoshere.

  • Stayed: February 2014, travelled as a couple
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Thank Meconopsis65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff U, Guest Relations Manager at El Encanto Inn & Suites Boutique Hotel, responded to this reviewResponded 24 February 2014

We are very glad you were able to enjoy the downtown, Art District events and activities.
The downtown area is full of public free activities as well as great restaurants and galleries
Thank You for the visit please come back!
Safe travels from all of us at the El Encanto

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Reviewed 1 February 2014

Really liked the location of this hotel, right off the main downtown area, walk to everything you could possibly need! The pool area is really nice! And gives you the "garden" feel in both buildings!

It came up short by being separate buildings. If you have a standard room, you are down the road and across the street from the main building. Awkward for going to the pool. When we got there we had many bags, our taxi dropped us off at the main office and then we had to shlep all our stuff one by one (with someone having to stay back with the rest of the luggage to stand guard) down the street and across the road to our room.

On the good side, the building was really cute!! I loved the atrium area outside the rooms! Beautifully decorated and the atrium area keeps the downtown area noise to almost nil. It has a cozy fireplace I could see using on a cool night. Very romantic and cozy area!

The rooms were very basic, for all the outside cute decor the rooms were basic and bland. We used the ceiling fan with the window open and slept like babies. No noise and the beds were very comfortable!

I really liked the bathroom. The shower was huge, the shower head needs to be cleaned or replaced as it sprayed in awkward directions, but plenty of hot water and roomy counter space.

There is a TV with cable. We don't really watch TV on vacation but it seemed to have all the channels one would need. Was good for checking weather.

Front desk is very helpful and can get you a taxi or arrange places to go for you. I am glad to see that they were able to expand, but really wish the 2 building set up was closer together.

I would stay here again if we come back. Depending on what the trip was for and who it was with. If you have kids, you are better off staying at a bigger more convenient place.

But for a romantic, fun couples getaway it really is a pretty good deal. The price is not bad and I really loved being so close to the main street area. You would not need a car and you can spend a whole week doing close by things.

I felt very safe walking around town and all the nearby restaurant staffs were really helpful and friendly! There is a locking gate for the building make sure you find out what time the gate locks. There is a way to open it, but I am not sure. We were pooped by 10pm anyways!

We really enjoyed our time there.

Room Tip: The standard rooms are basic, but while they are separate from the main building, I think that's...
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  • Stayed: January 2014, travelled with friends
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Thank Skimmer2065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff U, Guest Relations Manager at El Encanto Inn & Suites Boutique Hotel, responded to this reviewResponded 3 February 2014

Thank you for the great detail in talking about the area and the fun of spending
some time downtown. We appreciate your comments on the hotel
and will share them with staff.
Thanks from all of us at the El Encanto
Safe Travels

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Reviewed 29 January 2014

As I stated in the title, we really wanted this hotel to more like the excellent reviews than the poor reviews. Objectively I can say I wouldn't stay here again, but I can see why others like it. Some of the things that went wrong weren't the fault of the hotel, but one must really explain what the entire package is like so you can make a more informed decision about where you stay.

Pros:
- Yes it is right downtown, well, it is on the north end of downtown, but only a couple blocks walk to the plaza and restaurants, art, shopping etc.

- Very cute, the main building is definitely charming, lovely garden and the rooms are well appointed.

- The manager was helpful in explaining the town and called a taxi for us too

Cons:
- 4am wake up call by dump truck backing up directly outside our room on the street. Bad luck I guess...

- 6am wake up calls every 30 seconds by cars driving by on busy road to the north, our room was closest to the office (south) and we could hear them quite easily, all the other rooms are even closer to that road, so they have to be even louder. Some small water fountains could be purchased for each room to help drown this out...

- Toilet handle broke after two flushes, the rest of the night and morning we had to use our hands to manually flush from inside the tank, gross... I did not report until check out, not much that could have been done to resolve in the night/morning, we wanted our rest. Room maintenance/back luck...

- Shower head literally hanging from the wall, squirting water in your face no matter how hard you tried to avoid it... Yes it is a shower, but I prefer to not be force fed water. Room maintenance issue for sure...

- Didn't see a hot tub, this is a must for us in the evening.

  • Stayed: January 2014, travelled as a couple
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Thank dsl82899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff U, Guest Relations Manager at El Encanto Inn & Suites Boutique Hotel, responded to this reviewResponded 31 January 2014

Thank You for your very detailed constructive comments.
We will discuss and correct the issues that are in our control.
Safe travels from all of us at the El Encanto

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Reviewed 25 January 2014

My husband and I and another couple shared a 2 bedroom suite upstairs, overlooking the garden and pool area. We only stayed one night, having arrived late in the afternoon with plans to drive to La Paz the next morning. The room was lovely and the beds were very comfortable. The staff were helpful and accommodating. We were given passes for a complimentary breakfast at Jasmine's, a nice restaurant 2 blocks up the street. The El Encanto Inn location was perfect to explore the neighborhood art galleries and boutiques on foot. There are many wonderful restaurants nearby. We will definitely stay again.

  • Stayed: January 2014, travelled with family
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Thank whistler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff U, Guest Relations Manager at El Encanto Inn & Suites Boutique Hotel, responded to this reviewResponded 27 January 2014

Thank you for visiting our City and Hotel. The downtown Historic committee and the Art District Association have worked very hard the last 3 years on the remodel and renewal of the Historic Center. We will have a restaurant on the hotel grounds your next visit.
Thanks for your comments and Safe Travels from all of us at the El Encanto

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Reviewed 17 January 2014

I called about 2 months ahead and reserved a 2 bedroom suite. There are the Suites and then they also have the regular hotel rooms across the streets I asked for the "Internet Special" and told them I would pay in full that day. I believe it was about 200.00 for a 2 bedroom, kitchen, dining, living room. It is an older hotel but everything was clean including the courtyard and pool. About 2 blocks from the town square which was a lot of fun in the evening. Many restaurants in walking distance. We also received a free breakfast for 4 at Jasmine"s which we have eaten at many times in previous years. I think check out time was like at noon...have to love that. We only stayed one night because we flew in one day early before check in at our resort for the week. I will stay at El Encanto Inn again if I am in need of a nightly. They were beginning construction for a small restaurant on site while we were there.

  • Stayed: December 2013, travelled with family
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1  Thank oldfatman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff U, Guest Relations Manager at El Encanto Inn & Suites Boutique Hotel, responded to this reviewResponded 20 January 2014

Thank you for the time to review, the restaurant will be open first week in March
and we are excited to provide our guests a new service.
Taking the time to visit the Historical Center and Art district before heading to the beach
is a great idea and we have a lot of guests that do just that.
We love Austin also you live in a great city.
Best to You from all of us at the El Encanto and Safe Travels!

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Reviewed 8 January 2014

These hotel has two buildings - one for the suites and the other - down the street - containing the "standard" rooms. We stayed in a standard room on the second floor and had to listen to the rock band in the bar across the street until the wee hours. The room itself was OK and the staff was extremely friendly and helpful. Location within San Jose del Cabo is excellent. No restaurant on site at the moment but many options are available within walking distance.

Stayed: January 2014, travelled as a couple
1  Thank MikefromSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff U, Guest Relations Manager at El Encanto Inn & Suites Boutique Hotel, responded to this reviewResponded 9 January 2014

We will have a restaurant on the property soon and are glad you had a chance
to enjoy the historic center. Your comments on the noise are helpful as there is a
decibel curfew in the Art District.
Safe Travels from all of us at the El Encanto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Encanto Inn & Suites Boutique Hotel

Address: Calle Jose Maria Morelos 133 | Colonia Centro, San Jose del Cabo 23400, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in San Jose del Cabo
#14 Romantic Hotel in San Jose del Cabo
#23 Spa Hotel in San Jose del Cabo
Price Range: £119 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Encanto Inn & Suites Boutique Hotel 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
El Encanto Inn & Suites Boutique Hotel & Spa is located in the heart of the historic downtown and art district of San Jose del Cabo, on Thursdays you can enjoy the Art Walk, just a few steps from the mission of San Jose, surrounded by craft shops, galleries, restaurants and bars. Located to less than 500 meters from the transpeninsular highway and just 5 minutes from the beach by car. On Saturdays you can enjoy the organic market located to 5 minutes by walking. ... more   less 
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Also Known As:
Hotel El Encanto
El Encanto Hotel San Jose Del Cabo
El Encanto Inn & Suites Boutique Hotel Los Cabos, Mexico - San Jose Del Cabo

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