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“Exceeded my expectations”

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Royal Solaris Los Cabos
Ranked #21 of 43 Hotels in San Jose del Cabo
Reviewed 10 May 2014

The resort was clean the staff was friendly
The food was good lots of variety every night
Good shows after dinner and or live music in the lobby was nice too
Only thing that was not good was no wifi unless you payed extra and it was expensive
The entertainment team was really good made the days more fun with all the activities around the pool and beach
Overall I did enjoy my stay I would go again.

  • Stayed: April 2014
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Thank Sonialorena06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this reviewResponded 12 May 2014

We consider it to be a great honor to have had the opportunity to have served you and the fact that you endorsed our property highly, is very motivating our managers and staff to keep on going the extra smile, we thank you for highlight our services as well as the food, shows and is really nice to read that you enjoy your vacations among us.

We will be very proud to welcome you back here at Royal Solaris Los Cabos for more nice memories.

Warm Regards,
Hoteles Solaris de México
^G

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2,584 - 2,590 of 6,036 reviews

Reviewed 9 May 2014

The hotel was nice, I like a few more dinning options for al la Carte, food was just okay. The entertainment staff were excellent. Zoe, Franky & Koko all really made it great. So personable and friendly and lots of fun not to mention talented. Every night before dinner we would have martinis in the hotel lobby served by my favorite gal Liliana Elizalde Melo. She was so special she just always new what we needed. This hotel really favored "members" and very pushy at check in for a commitment to have a little talk about timeshares. I new better but others did not.

Room Tip: Do not get a room with an adjoining door, very loud.
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  • Stayed: April 2014, travelled as a couple
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1  Thank LiaLaLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this reviewResponded 10 May 2014

Thanks for sharing your comments. We truly appreciate your kind words regarding Zoe, Frankie, Koko and Lili will be sure to pass them along.

We are looking forward to see you soon here in your home away form home!

Hoteles Solaris de Mexico
^G

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Reviewed 8 May 2014

I was looking forward to a nice relaxing week, sitting by the ocean listening to the waves. We landed in the evening so by the time we got through the airport and the time share people I just wanted to get to my room and go to bed. We get to the hotel and check in and the desk clerk introduces us to our concierge Christian who takes us to his desks and tells us about the wonderful Marti Gras night they will be having and we would be welcomed as his guest he gives us a form to attend. Wake up next morning read it guess what time share promotion ! Husband says well we can listen we don't have to buy..All week long we see people with yellow towels, exclusive dinners, yellow wrist bands I felt that we were second class. If I would have known this was a time share resort I would have not gone. The room we were in was so nice , however the rooms around us were empty not a bad thing, but when you wake up in the morning and your throat is so sore and you are stuffed up, because you realize that all the surrounding rooms are being renovated, with some kind of toxic staining that permeates the hall ways , we had our sliding door open the whole time we were in our room. Our room cleaner was awesome lots of nice towel displays and very clean. The resort was clean but the time share experience was enough to ruin our trip I will not go back.

Room Tip: Make sure they are not updating and renovating near you
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  • Stayed: May 2014, travelled as a couple
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3  Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this reviewResponded 9 May 2014

First at all, we want to apologize if you felt bad for the time shared people performance.
Your comments are really important for us because they help us to improve and offer you a better service, therefore it will be held a program of air quality to avoid those aromas.
I sincerely hope that you give us an opportunity to change your mind in the future. We would love to have you back to have the chance to experience the quality and service that we are so proud to offer.

Regards,
Hoteles Solaris de México
^G

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Reviewed 8 May 2014

The ten of us enjoyed your resort to the fullest. We will continue to come with the family as often as possible. Our experiences with your staff was absolutely amazing, everyone that is on staff went out of their way to make sure that we had the best of everything.Thank you for the way you all go out of your way to make our vacation so pleasant.

  • Stayed: April 2014
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1  Thank mperoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this reviewResponded 9 May 2014

Thank you for your expedient review. We are so glad you enjoyed the food of the resort, and we pride ourselves on thoroughly excellent customer service.

We invite you back for your next trip to Los Cabos.
Hoteles Solaris de México
^G

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Reviewed 7 May 2014

The hotel is very clean and the staff is great. Our room had a partial view of the ocean, I would recommend an upgrade to get a full ocean full. As for the food and the drinks, it was way below average, the drinks are pretty much watered down and the breakfast menu is the same every day. The snack bar by the pool had better than average selection, At times, it was difficult to eat your food and watch the birds landing on the dirty dishes and eating the leftovers. The adult pool was wonderful, its salt water and very clean. Some of the entertainment is more suitable for adults and not kids, but they did have a disney night for the kids. Members received certain kudo's which was not open to people that were not a member, the served a better menu to their members. The presence of the salesperson was stressful, it is not a 90 minute presentation, but three hours, so if your not interested in the membership, make sure they understand your not going to spend three hours listening to their pitch. You end up talking to four different people and each one has a different pitch. If you decide to rent a car, make sure you arrange the rental in the usa and not in Cabo, rental fees start at 60.00 and up for one day.
The atmosphere was enjoyable, and I would return if the food menu improved, One good thing, we didn't gain any weight while we were there and we didn't get toasted. You are better off going across the street and getting a great lunch and a good beer, the hotel only serves warm Tecate beer and that is whats in your refrig every day, so if you like that kind of beer you will have a great time!

Room Tip: get a ocean view
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  • Stayed: April 2014, travelled as a couple
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1  Thank carol j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this reviewResponded 8 May 2014

Thanks for your review. We have informed our General Manager about your food perception and he took actions immediately to exceed guest's expectations, as hiring a new Executive chef and kitchen staff, innovating some dishes and training our Food and Beverage Department. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel.

Regards,
Hoteles Solaris de México
^G

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Reviewed 6 May 2014

That was amazing!!!! Best resort for children. If you go there, you got to take the photo shoot with Pato, this is the best way to make your vacation last forever! He take the best picture you can imagine and he you don't have to pay anything before you see the pictures. GREAT GREAT GREAT ! We enjoy everyday. Except the bed that were really hard, and I'm not the type of guy to complain about a bed, but that was extreme! And I didn't like the service at the front desk. I thought they were arrogant, slow, useless and didn't even know where was the closest ATM machine! But I didn't spend my vacation at the front desk, so overall that was a great vacation. All the staff at the hotel are awesome!

  • Stayed: April 2014, travelled with family
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2  Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this reviewResponded 7 May 2014

Thanks for your review, we are happy that you enjoyed our photo stand with Pato!, we will them him bout your comment, also please accept our deepest apologies for any inconveniences you may have experienced during your stay at our resort with the front desk staff.

Regards,
Hoteles Solaris de México
^G

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Reviewed 6 May 2014

Just had an awesome vacation at Royal Solaris Los Cabos. The food, activities and staff were all fantastic. The entertainment team, especially Zoe, made this trip even better then expected! Excited to visit again in the near future!

  • Stayed: May 2014, travelled with friends
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1  Thank Kassidi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this reviewResponded 7 May 2014

Thank you for your great comments, we will tell Zoe how magnificent she made your holiday!, We hope see you very soon again in Solaris!

Regards,
Hoteles Solaris de México
^G

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Additional Information about Royal Solaris Los Cabos

Address: Blvd. San Jose | Campo de Golf, San Jose del Cabo 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in San Jose del Cabo
#10 Family Hotel in San Jose del Cabo
#12 Top resorts Hotel in San Jose del Cabo
#17 Spa Hotel in San Jose del Cabo
#17 Romantic Hotel in San Jose del Cabo
#19 On the Beach Hotel in San Jose del Cabo
Price Range: £114 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Los Cabos 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
All-Inclusive family beachfront resort with 387 rooms in a Mexican hacienda-style, located in san Jose del Cabo, Mexico. Royal Solaris Los Cabos offers unlimited meal and beverages in our 5 restaurants, Room service (delivery fee), Dinner show at Tehuacan Theater, 4 bars, 3 pools with heather system (including relaxes & kids pools), Business center, Spa and beauty salon ($), Steam room, fitness center, hospitality rooms, on site shops. Other services include 24 hr medical service (on call) ($). Shuttle service to Cabo San Lucas ($). Weekly activities program for all ages. Tennis and basketball courts, also beach volleyball court. Theme parties and dinner shows. Junior's club (video games). Live and ambient music at the lobby bar. Kids club & Mini Water park. Scuba diving demo at the diving pool. Meeting room facilities. ... more   less 
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Also Known As:
Royal Solaris Los Cabos Hotel San Jose Del Cabo
Royal Solaris Cabo San Lucas
Los Cabos Solaris
Los Cabos Royal Solaris
Royal Solaris Los Cabos Mexico - San Jose Del Cabo

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