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“Family Resort Great Staff”

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Royal Solaris Los Cabos
Ranked #19 of 41 Hotels in San Jose del Cabo
Azusa, California
1 review
“Family Resort Great Staff”
Reviewed 16 July 2014

Just returned from Royal Solaris Los Cabos and had an awesome time with the family. Cesar the personal concierge was very helpful with all our needs and questions/concerns. He treated us like family and did not pressure us into purchasing a membership. The entertainment team was amazing! They kept my wife and I and our four children (ages: 9, 10, 15, 20) entertained for the entire 7 days. Danny Boy, Jimmy, Ivan, Toni, Motto Motto, Emir, Zoe, and Koko are the best! Already planning our next stay at Royal Solaris.

Chilaquiles for breakfast was soooo good, we could not get enough.

Thank you!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Francisco F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review, 19 July 2014
Thank you for your considerate review of your stay with us.

We are happy to hear how much you enjoyed the food and service of the hotel. We value your opinion, and are always looking for ways we can improve the guest experience.
We hope you stay with us again during your next trip to the area.

Regards,
Hoteles Solaris de México
^G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,311)
Date | Rating
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  • English first
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English first
Garland, Texas
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 July 2014

Everyone at the hotel were charming and very helpful. Always right there if you needed something. We enjoyed our Oceanfront room (250) and view. The food at Marco Polo was fabulous and the variety of drinks by the pool was outstanding! This was the best birthday present and trip I've ever had!
The free photo session on the beach was perfect, we bought all of our pics!
Thanks to my beautiful wife!!!
We'll be back next year for my birthday again...

One word... Exceptional!

Room Tip: Room 250 - Oceanfront... Worth spending a little more for an Oceanfront room.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Lance W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review, 18 July 2014
We can't wait to have you back! Thank you for joining us for a great birthday getaway here in Los Cabos. We're looking forward to seeing you again, hopefully very soon.

Regards,
Hoteles Solaris de México
^G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014 via mobile

At the time of our arrival there was this guy waiting for us named Daniel from Sonora Mexico. He was just so good, best conversations and good advice from the local point of view! His communication (English) was very refreshing from a US resident's prospective. He is handsome and smart! He provided us with excellent service in every form imaginable! As long as Danny is there, this American Girl will come again and again! I highly recommend staying at Royal Solaris 100% satisfied!

Stayed July 2014
Helpful?
1 Thank Rosemary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review, 18 July 2014
We're so glad you had a great time, and were able to experience our concierge service. We can't wait to treat you to more personalized service when you return, as it is reviews like this that make our jobs so rewarding.

Regards,
Hoteles Solaris de México
^G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 July 2014 via mobile

Mason109 pretty much nailed it with his review of this dump. I'd like to add to it with the following:

1) The beds were horribly uncomfortable. Stiff as a board. Instead of an actual comforter, just several layers of heavily starched bedsheets. So starched they were abrasive.

2) Styrofoam cups. Enough said.

3) they charge you a daily fee to use the in-room safe.

Stayed July 2014, travelled as a couple
Helpful?
8 Thank Derek N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review, 17 July 2014
Please accept our apologies for failing at that instance, We know you came tired and bothersome about your canceled flight but please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our facilities and services.

Regards,
Hoteles Solaris de México
^G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Round Rock, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2014

This is an awful resort - the worst customer service I've ever seen. When we arrived it was 10pm and the guy at the front desk acted like he could care less that we were there. Then they put us in a room with a broken air conditioner - when we asked to move they said we have to send someone up to make sure it's broken (really?). The maint guy shows up and says yes it's broken - they finally move us to another room. The room they moved us to was a downgrade from what we were previously in - what? The service was awful - no one would wait on us - every time we tried to speak with "management" they would just look at us as if they could care less. Do yourself a favor - DON'T STAY HERE.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank toniap636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review, 17 July 2014
We regret your stay at Royal Solaris has been overshadowed by this unfortunate misunderstanding.
Allow us to inform you that the hotel management is aware of this situation and is taking action on this matter.
We appreciate feedback from our guests as it helps us to redefine our hotel to our guests' standards.

If you would like to share any additional information regarding your trip to please email us at redessociales@hotelessolaris.com
We look forward to hearing from you soon.

kind regards,
Hoteles Solaris de México
^G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Round Rock, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

This has got to be the WORST resort I have EVER stayed at. Please Please DON'T STAY HERE. The staff is very rude, they don't care about their customers. AWFUL AWFUL PLACE!!!!
The service was so bad - the entertainment team started serving us drinks at the pool because none of the waiters would. Every time we would speak to someone about the awful service, they acted like they could care less. STAY AWAY FROM THIS PLACE!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
5 Thank jatongustus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review, 17 July 2014
We regret your stay at Royal Solaris has been overshadowed by this unfortunate misunderstanding.
Allow us to inform you that the hotel management is aware of this situation and is taking action on this matter.
We appreciate feedback from our guests as it helps us to redefine our hotel to our guests' standards.

If you would like to share any additional information regarding your trip to please email us at redessociales@hotelessolaris.com
We look forward to hearing from you soon.

kind regards,
Hoteles Solaris de México
^G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enumclaw, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 July 2014

We had the unfortunate incident that our aircraft broke and US Airways had to send us somewhere for the night. I was excited to hear that we were going to an all-inclusive as we had just spent the week at Secret Puerto Los Cabos.
As we walked in, we joked about needing drinks and before you knew it, we had frosty drinks and cervesas in our hands! But that was when the "good" ended.

1. Wifi is $15/day PER DEVICE! Who the hell does that at an all inclusive?! Being that we were there on US Airways dime, another passenger and I asked if we could get the wifi for free. After asking for a manager and realizing we were talking with management already, we were denied and had to pay $15 so we could call back home to make sure arrangements were made since no one was leaving Mexico that day. We also notified the manager that this type of charge and unwillingness to drop the $15 charge for a group of people who are there against there will for LESS THAN 18 HOURS would go online and be talked about. The manager didn't seem to care if we gave a horrible review and stopped others from coming. In the end, I paid the $15 to end a stupid, ridiculous conversation with this person. Once connected, the connection only worked in the lobby! Barely had a signal in the room. HORRIBLE!

2. Kid nightmare!!!
When we were coming down for dinner, we wondered what the huge pile of people was all about...then it happened! The clock struck 6:30 and all hell broke loose! Tons and Tons of kids rushed the buffet area. My wife and I were terrified as to what the night would bring. The buffet is crap. I'm surprised we didn't get extremely ill. I would say this buffet was a lower grade Golden Corral version. The servers cross contaminated their utensils when server EVEN AFTER SOMEONE MENTIONED IT TO THEM! Then you got to eat in the great hall. In there, you had the wonder occasion to YELL at your partner since music was being played at night club levels. I thought I was at a rave with horrible food and tons of rug rats running around.
3. The staff was nice enough to give us free towel vouchers. We got those around 5:50pm. Towel stand closed at 6 (they don't tell you that) and pool (which was murky at best) closed at 8.
4. After drinking a watered down beverage and walking a bit of the property, we were lucky enough to be tired enough to go to bed. Found 1 outlet to charge a phone next to the bed. no channel guide. ***Here's a PLUS*** There was a really neat towel formed into an elephant! But that's the only good thing there was. Thought I should have worn shower shoes in the shower. No A/C in the halls....and again, NO WIFI IN THE ROOM!

If you want an all inclusive and don't want to be with kids, go to SECRETS PUERTO LOS CABOS! you will not be disappointed and live like Kings while you are there.

As for this place! If I could give a negative I would. And stay tuned for more reviews like mine.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
12 Thank Mason109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review, 17 July 2014
Please accept our apologies for failing at that instance, We know you came tired and bothersome about your canceled flight but please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our facilities and services.

Regards,
Hoteles Solaris de México
^G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Solaris Los Cabos

Property: Royal Solaris Los Cabos
Address: Blvd. San Jose | Campo de Golf, San Jose del Cabo 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in San Jose del Cabo
#11 Top resorts Hotel in San Jose del Cabo
#13 Family Hotel in San Jose del Cabo
#15 Spa Hotel in San Jose del Cabo
#16 On the Beach Hotel in San Jose del Cabo
#17 Romantic Hotel in San Jose del Cabo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Royal Solaris Los Cabos 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
All-Inclusive family beachfront resort with 387 rooms in a Mexican hacienda-style, located in san Jose del Cabo, Mexico. Royal Solaris Los Cabos offers unlimited meal and beverages in our 5 restaurants, Room service (delivery fee), Dinner show at Tehuacan Theater, 4 bars, 3 pools with heather system (including relaxes & kids pools), Business center, Spa and beauty salon ($), Steam room, fitness center, hospitality rooms, on site shops. Other services include 24 hr medical service (on call) ($). Shuttle service to Cabo San Lucas ($). Weekly activities program for all ages. Tennis and basketball courts, also beach volleyball court. Theme parties and dinner shows. Junior's club (video games). Live and ambient music at the lobby bar. Kids club & Mini Water park. Scuba diving demo at the diving pool. Meeting room facilities. ... more   less 
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Also Known As:
Royal Solaris Los Cabos Hotel San Jose Del Cabo
Royal Solaris Cabo San Lucas
Los Cabos Solaris
Los Cabos Royal Solaris
Royal Solaris Los Cabos Mexico - San Jose Del Cabo

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