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“Trendiest Hotel in Cabo, but far away from downtown.”
Review of Hotel El Ganzo

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Hotel El Ganzo
Ranked #19 of 42 Hotels in San Jose del Cabo
Certificate of Excellence
New York City, New York
Level 4 Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Trendiest Hotel in Cabo, but far away from downtown.”
Reviewed 17 July 2014

Beautiful super trendy hotel which you could spend all day relaxing on the rooftop pool.

The food was excellent, the guacamole and tacos were superb.

The beach club with the boat transportation was a nice touch and the paddle boards were super fun.

Only two complaints, one that the hotel is far away from classic downtown, which can be a good thing and a bad thing depending on what your looking for. And that they charge $75 per a person extra for the room even if they cannot offer double beds, which was dissapointing.

  • Stayed April 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank LostInAsiaSince2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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445 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 July 2014

I was a guest of the hotel from Thursday July 3 through Sunday July 6, 2014. During our stay nearly everyone in our group encountered inconveniences ranging from long wait times (for drinks, food, and checkout) to not being allowed to consume food and drink that we purchased in the public areas of the hotel. Also, you will ascertain below, we were extremely unhappy with the hospitality upon arrival. When my friend’s wife made our reservation over the phone in December (very far in advance in order to receive the group rate for the wedding we were attending) she made it very clear that we needed a room with two beds because four of us were staying in the room. My friend and his wife were first to the hotel and checked in. When my girlfriend and I arrived later that day, we were held at the front desk until my friend came down to sign a voucher for an outrageous additional nightly, per person charge. Although we explained the situation several times, no one seemed to care. At no time during the initial reservation process did anyone mention the egregious charge of $70 plus 29% tax, per person per night for additional occupants. And because this hotel is in the middle of nowhere (you will be shocked at the surrounding area) we had no other alternative but to essentially be extorted for the money by the front desk as otherwise we would not be allowed to access the room. This amounted cost us an additional $550 in expenses we had not planned on. If it was clear that we were going to be charged for having two additional people in the room, the total charges would have been substantially similar to both couples each procuring a separate room. Obviously, reasonable people would have chosen to reserve two rooms instead of one, to secure optimum privacy and comfort, if the cost of doing so was substantially the same as reserving one room. The whole reason for the two couples reserving one room was to save money, which, without remedy, we did not accomplish.

Upon our return home we tried to contact hotel management to explain the issue hoping they would issue a refund for the misunderstanding on their part. Know what the hotel’s general manager they told us? She claimed the reservation was only for two people, AND that because the charge was already processed by their central office they are unable to reverse it. End of Story. CAN YOU BELIEVE THAT? (Again - Why would a newly married couple book a room with two beds, and why did no one mention the additional per person charge (plus 29% tax) when the original reservation was very clearly made for FOUR PEOPLE?) As we were getting nowhere with the hotel we then tried to contact the Preferred Hotel Group which the El Ganzo is a member of to explain the situation and hopefully get some sort of remedy. They did not even bother to return either of the two emails we sent.

I am a very ethical person and am not in the practice of attempting to get a refund on goods and services that are fairly priced and represented as such. However, in this case, I feel very strongly that we were unfairly charged and would have expected the hotel to make things right. They did not, and I thought everyone should be warned about the way business is conducted at this establishment.

Stayed July 2014, travelled with friends
Helpful?
9 Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2014

If you are searching for a place where you can enjoy wonderful hospitality, excellent service, luxury rooms, a fantastic infinity pool on the roof, and a private sandy beach protected from the main rough waters of the Sea of Cortez, the Hotel El Ganzo is certainly a great find. Swimming in the pool or taking a bath under the starry sky is unforgettable. The boat rides between the hotel, the beach, and the restaurants are pure pleasure. Everyone is friendly and helpful. The food and the drinks are exceptional, and the service is outstanding. Love the artsy waterfall inside the building. The park around the marina with fancy yachts is great for walking or biking. There is a beautiful artwork with paintings and sculptures by a Mexican artist Leonora Carrington along the trail. So many opportunities for taking amazing pictures! Love the place!

Room Tip: All rooms are facing the park, the marina, and the ocean.
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  • Stayed July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank HPARFENO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabo San Lucas, Mexico
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

Just spend a weekend at El Ganzo and we had a fantastic time. We are already planning our next stay at El Ganzo. We love the pool at the roof top. Great Sushi and friendly service. Can't wait to get back.

Room Tip: Room 212 was just perfect for us. Great marina and ocean views.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Martincabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2014

My husband and I were guests of the hotel from Thursday July 3 through Sunday July 6 as a part of a wedding group. Though the hotel was clean and the amenities very nice, we were extremely unhappy with the hospitality. When I made our reservation over the phone for the stay (a few months ago) I made it very clear that we needed two double beds because our two friends were going to be staying in the room. When our two friends arrived, they were held at the front desk and not allowed to go to the room until I came down to sign a voucher for an outrageous additional nightly, per person charge. This was after we had spoken to the attendant at check-in, explaining that we had made the hotel aware of our plan at the time the reservation was made.

In addition, during our stay we encountered many inconveniences ranging from long wait times (for drinks, food, and checkout) to not being allowed to consume food and drink that we purchased in the public areas of the hotel. We ended up having to pay an additional $541 on top of our initial prepaid reservation fee.

Please know that our friends that also stayed at the hotel experienced similar inconveniences.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
4 Thank KFed620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san francisco
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 July 2014

My wife and I just returned from a week at EL Ganzo and a week at another resort on Medano Beach and I cannot praise ElmGanzo enough
The infinity pool is magnificent, the private beach club is great, the music program led by the talented Mark Rudin is first class, the popcorn for movie night on the roof was perfectly salted and the view of the marina is grand
However it is the incomparable staff who adds to the experience
From Manny who gave us great local restaurant suggestions, to Mario who does 500 push-ups a day, to Asussana who is always smiling and helpful, thank you all
We will return ASAP
The only suggestion is to have a few more items in the gym
Thanks again

Room Tip: They are all good and we had one with a small deck....number 309
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SanFranciscoHal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalajara Metropolitan Area, Mexico
1 review
Reviewed 11 July 2014

It´s definitely a hotel like no other. The art vibe brings a special tone to your stay. Loved the music and videos in the room, all produced in El Ganzo music studio. Small private beach is amazing. The only thing i would recommend is to sharpen up the service a little more. Every one is very gentle and caring, but they are not very efficient. they algo doubt when they have to make a decision that is out of their ordinary routine. Other than that, I will definitely recommend this hotel to friends and hope to be back myself one day.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Andres C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel El Ganzo

Property: Hotel El Ganzo
Address: El Tiburon s/n | La Playita, San Jose del Cabo 23403, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in San Jose del Cabo
#12 Luxury Hotel in San Jose del Cabo
#16 Spa Hotel in San Jose del Cabo
#17 On the Beach Hotel in San Jose del Cabo
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel El Ganzo 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
El Ganzo is Los Cabos' hippest and most unique luxe boutique hotel, often described as a place of experiences. With its very own Cultural, Art & Musical program, it is a member of 'Preferred Lifestyle' and offers 60 deluxe ocean view rooms, three Master, four Large and two Very Large suites. Expansive views of the Sea of Cortez and Puerto Los Cabos Yacht Marina set the tone. Perfectly situated between the area's natural beauty and modern delights, the property stands at the mouth of Marina Puerto Los Cabos bordered by the fisherman's wharf, and is only a 20-minute drive to the airport or just 5 minutes to the historic town of San José del Cabo and the famous Art Walk. Dining options are multiple on site with the Gachoo Sushi Bar, the Upstairs Bar wrapped around the infinity pool and signature glass Jacuzzi, Ganzo Downstairs Restaurant overlooking the marina, or the private Beach Club Restaurant on our swimmable beach. With a complete spa and golf 5 minutes away at Puerto Los Cabos Golf Course, El Ganzo truly is a unique hotel and experience in Los Cabos. ... more   less 
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Also Known As:
Hotel El Ganzo Los Cabos, Mexico - San Jose Del Cabo

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