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“Hyatt Ziva a "Must"”

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Hyatt Ziva Los Cabos
Ranked #8 of 41 Hotels in San Jose del Cabo
Certificate of Excellence
Brampton, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hyatt Ziva a "Must"”
Reviewed 6 July 2014

I have grown into a bit of a hotel snob, so when I arrived at Siva, I was extremely pleased. The hotel is "As presented" online and more. My favorite spot was some comfy club chairs off the lobby outside the lobby bar. Lounging while overlooking the fantastic view of the main pool and beach... not to mention the quick service from the bar staff. The breeze that blew over that area was so refreshing. They wait staff were fantastic and attentive in every restaurant and bar. Tipping was a very easy way to show my appreciation of the service. Word of warning for diners of a la carte restaurants, they filled up fast so you want to check in early. The only thing missing from Ziva was hammocks by the beach so you can fall asleep after eating a great meal.

Room Tip: As for room near lobby since close to all the restaurants.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SSSG68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 7 July 2014
Dear Guest,

The principal goal of Hyatt Ziva is to provide the best quality and service to all our guest,
we are proud of receiving comments like yours because this means that we are going
into the correct way.

It was our pleasure to serve you.

Best Regards

Francisco J. Silva
Managing Director
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,449 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (851)
Date | Rating
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English first
Calgary, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 July 2014

Hyatt Ziva simply stands out if you are looking for a 4.5 Star plus all-inclusive hotel. It is clean, excellent food choices and every room has a view of the ocean. The rooms are very spacious and deserve to be referred to as 'Junior Suites'. The staff is very professional and always willing to accommodate the guests. They have upmarket brands of alcohols and also a Martini Bar.

We have two children (10 and 16) and we go to an all-inclusive destination at least once a year. We only go to 4.5 Star plus resorts and Hyatt Ziva scores an overall 9/10. Just to give you an idea of comparison - The Sunset resorts e.g. Sunset Princess in Playa Del Carmen claims to be a 4.5 Star also, however when comparing Sunset Princess with Hyatt Ziva the difference is so much that Princess will not score more than 6/10 for families. Yes, if the only objective is drinking and partying all night then this is not the resort for you. You have to be looking for some finesse to enjoy this resort.

The beach is clean but not for swimming (as is the case with all Los Cabos resorts due to undercurrents) but very nice and wide. The sand is coarse and will hurt your feet initially then you get used to it. There is not much shopping is Cabos. The humity is much lower than any coastal Mexican destination due to the arid Baja climate. The evenings are never hot - even in July.....dessert effect!

Hyatt Ziva all inclusive deal was excellent in July. I am sure it will be much more from Dec to Feb. Highly recommended for families and groups. Not recommended for drunks and party animals.

Stayed from 28 June to 05 July 2014.

Room Tip: All rooms have two Queen beds. The double room suites have a Kitchen. All TV's are 42" SONY...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 7 July 2014
Dear Guest,

Thank you for your comment. It is true everyone should experience by themselves to enjoy of this beautiful paradise in between two seas.
We try to keep all areas clean to fill out our guest expectations. We prefer our guest not to go on the ocean because de under currents.

We appreciate your kind words, we are looking forward to see you again.

Best Regards

Francisco J. Silva
Managing Director
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, Texas
Level Contributor
172 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 6 July 2014

We have been to quite a few all inclusive resorts in Mexico but this was our 1st time in Jan Jose del Cabo. We booked this at the last minute through Spirit Airlines and got a pretty good deal. We emailed back and forth with the hotel prior to travelling and worked out a deal with the hotel to get an upgrade to a family room to allow a little more space and privacy for our teenage son. We arrived rather early in the morning and rooms are not usually available until 3 PM. At check in they told us it would be 3 hours before the room was ready so we went to a late breakfast and then hung out at the pool. 3 hours stretched into 6 but with lunch and more pool time, we were fine. If arriving early, be sure to have swimwear readily available and then leave all luggage with the bell captain.

Our room was finally ready and it was nice. Top floor overlooking the kiddie pool with a very good view of the ocean. Two bathrooms made it extra nice. The small fridge had waters, sodas (sorry - all Pepsi products for you Coke drinkers), and juice. Corona and Corona Lite were also stocked along with a few snacks. The main bed was very nice with one of the best mattresses we've ever had in Mexico. We got a roll away for our teenage son and then took the pad from the trundle bed and put it on top to make a pretty decent bed for him.

There are three pool areas plus a beach area. The surf was really high the whole time we were there so other than getting splashed by a few waves, we never went in the ocean. They have cabanas available but they require an extra fee to use. There is a rope between the hotel beach area and the ocean and there is a swarm of local vendors waiting at the gap in the rope to swoop on unsuspecting tourists to try and make a quick sale. My son and I made a dash to the other end and hopped the rope trying to get away but they followed us anyhow trying to make a pitch. Once we got close to the water they finally quit chasing us. I felt bad, but come on! I don't carry cash in my bathing suit so what were they wanting?

We spent most of our time around the main pool (actually 2 pools next to each other). There are 2 bars and a small snack bar. The service is awesome poolside. Marco was one of many who kept us well hydrated and kept us in snacks. The staff works really hard so bring a few bucks for tips.

The only objection we had to the pool, and a real downer for the week, was the selfish "reservation" of pool chairs by many guests. This was the 1st AI we have stayed at that didn't require towel cards so that staff puts out rolled up towels on most chairs so all you have to do is show up, roll out the towel, and have a seat. Well by 8 AM, 90% of the chairs were claimed by unrolled towels but few people were anywhere in sight. We would get there at 8:30 or 9 and we wouldn't see anyone show up on the prime chairs (shade, view, cabanas, poolside, etc) until noon or so. We saw one couple that took 3 chairs around an umbrella for shade and then 2 more poolside for sun. So 2 people, 5 chairs. They reserved at 9 and never showed up until almost noon. Many chairs would have a wet towel on it and nothing else so eventually we figured that if there were no personal items on a chair, it was fair game so we'd toss the wet towels on the ground so that we could have a place to sit. We never saw anyone come back to any of the chairs that we took over. We asked the staff, and they said the same thing, no personal items, take the chair. This was a big negative for the week as it was an every day problem, not just for us but for many others we met.

My wife and I attempted to go to the adult pool as it is very nice, mostly quiet, and has it's own bar. Unfortunately (warning to those with young children!!) there were a lot of public displays of affections, guys and girls, girls and girls, guys and guys. This was a very family oriented hotel except for this area.

The restaurants here were great! The buffet was awesome for breakfast and they had one of the most amazing buffet lunches we have seen. Seafood, steak, sushi, cooked to order items, pizza, lamb, veal, you name it. We ate all evening meals at one of the á la carte restaurants. The Japanese restaurant was very good and the Teppanyaki-style cooking was very well done. The Sushi bar was very good. So good, my son had us go back later in the week so we could eat at the Sushi bar. The wait staff was awesome. As good as the Japanese restaurant was, the Spanish restaurant was even better. Our meal at El Cortijo rates as one of the best ever meals at an all inclusive resort. Again, service was great.

There are quite a few bars scattered around the resort and the bartenders were all very good and worked hard to please. Lots of top shelf liquors were available and the drinks were quite good. Negra Modella was also available at some of the bars so that was a plaus ( I am no fan of Corona). Several of the bars had live music at night so there were lots of choices for atmosphere and drink variety.

Service was what made this a great place to stay. Everyone from the bell boys, to the front desk, to the maids, bartenders, and waiters were top notch. We so enjoyed the service at this hotel. I wish I was better at names so I could list everyone (it would be along list) that helped make our stay so enjoyable.

Room Tip: If travelling with family, check for upgrades to a family room. You get a second bathroom and more...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Thetravelingtoads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 7 July 2014
Dear Guest,

First of all we want to thank you for your comments and the time you took to write them.
Your feedback helps us to know what we are doing right or wrong and how can we improve it. We are happy to know that you had a wonderful time with us and that you enjoyed our facilities and the variety of our Restaurants.
It was our pleasure to host you, it is great to know that you enjoyed our rooms, pool, the variety of all our restaurants, but most of all the service that we provide you.

We are looking forward to see you soon.

Best Regards

Francisco J. Silva
General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 July 2014

Our family has never been to Cabo before so we were very dependent upon reviews in TripAdvisor and other sources to help guide us to the right location. After spending 5 nights at the Hyatt Ziva, I can say I'm so glad I spent the time researching and deciding to stay here. The hotel is all-inclusive, which had us a little concerned since all the food was included and we didn't have the flexibility to choose a different place to eat once committed. But I'm happy to say the many restaurant choices were all great including the food, service and atmosphere. We loved the rooms, pool, spa and overall service. We would recommend this resort to anyone interested in Cabo!

Room Tip: We had adjoining rooms on the 5th floor of the 3rd building. One with a king-sized bed for my wife...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Texasfamily98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 7 July 2014
Dear Guest,

We are delighted to know that you had a great time with us.
Creating memorable time for all our guests is our main goal, we are committed to provide the best quality in our services, we enjoy to pamper all our guest and make them feel like home.
We hope to have another opportunity to host you in the near future.

Best Regards

Francisco J. Silva
General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colleyville, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 5 July 2014

My wife and I spent a week at the Hyatt Ziva in late June to celebrate our 30th anniversary. We’ve traveled to Mexico a dozen or more times, but this was our first trip to the Cabo area. If possible, I would have rated the resort 3 ½ stars, but given the option between 3 and 4, three stars felt more appropriate.

The property is very attractive and appears to be nicely updated and well-maintained. Large, clean pools, a well-equipped gym, a nicely-appointed lobby, and several fire pits are lit around the resort and beach each evening. There are three well-maintained pool areas, one for the adults, one for the kids, and a very large main pool in the center of the resort.

The beach is very wide and very long. You can easily walk for a mile or more in either direction. The sand is coarse, rocky and is very hot on bare feet during the heat of the day. As mentioned by others, the water is basically unswimmable due to the waves and strong current. Nevertheless, the beach area is very pleasing to the eye.

We booked a standard king suite, but were placed in a nicely-appointed family room, with 2 bathrooms (each with marble tub showers), a separate living area, a king bed and 2 wall-mounted TVs. The air conditioning was as cold as I’ve ever experienced in Mexico and the bed was very comfortable. The electronic safe worked flawlessly. One drawback was that the room had a very small terrace (no furniture and barely large enough for two people to stand) overlooking the kiddie pool. The extra bath and living area more than made up for the small terrace/view, so we didn’t complain. It did take an unusually long time for the hot water to arrive to the shower, and sometimes, it wasn’t nearly as hot as I would have liked.

We were locked out of our room on two occasions due to a card reader malfunction. Once during a week in Mexico is about par for the course. Twice was a bit of an irritation.

The food varied by restaurant and by day, but was generally pretty good.

The International Buffet - Breakfast (7x), Lunch (2x) and Dinner (3x) - The food was, overall, fairly good. The options were always plentiful, and the food reasonably well-prepared. We particularly liked the dinner buffet on Mexican Night. Drink service was hit or miss. Sometimes very good, sometimes near non-existent. On our last night at the resort, we thought that the service and the replenishment of buffet food were particularly bad. The restaurant was very understaffed that night and I watched our waiter constantly running his butt off trying to keep up. Management failed us and the staff that night.

The Hacienda Steak House/Lunch Buffet - Lunch (5x), Dinner (2x) - We made the mistake of visiting the restaurant on nights that were buffet style on the beach. The steak was very thin and pre-cooked. They would just throw it back on the grill to re-warm before serving. The side options were very limited and there was no bread option. For the life of me, I can’t understand why there was no bread offered at the steakhouse! We made the same mistake a few days later, mainly because of limited dining options that night. Our lunches at the Hacienda were much better. At lunch the day after our second dinner visit, we enjoyed prime rib cut to order, grilled corn, and yes, bread. I would suggest skipping the Hacienda on buffet nights. We did find the wait service to be fairly good during both lunch and dinner.

The a la Cartes - The French Restaurant was the best meal we had at the resort. The mussels in crème sauce were excellent and the lamb very good. Service was very attentive. This place is a must for any visitor. The Spanish Restaurant food was also fairly good, as was the service. We did not visit the Japanese Restaurant, as the menu is very limited unless you can get one of the limited seats in the back where you can watch the food preparation. We didn’t try the Italian Restaurant, as we’re not big fans of Italian food in the first place. The Coral (seafood) Restaurant was closed the entire week of our stay, which was more than a bit disappointing.

Bars/Drinks - The drinks at the Martini Bar were the best in the resort. It was unfortunate they were only open 4 hours each day. The Ziva Margarita was very good, and the Don Julio Margarita was even better (I’m called a Margarita snob by my wife). The drinks at the International Buffet were also surprisingly good. We were very disappointed with the drinks at the lobby bar and the pool bar. We had one drink at the Sports Bar and found it borderline undrinkable. The beer from the International Restaurant and the Hacienda was very cold. The beer from the Beach Bar and the Lobby Bar was ALWAYS warm. Maybe I can understand warm beer by the pool, but the Lobby Bar? Top shelf liquor is available at most bars and restaurants (can’t speak to the Pool Bar - stopped going there after the first day), you just have to ask for it. We also thought the house wines from Chile were good (wine snobs we’re not!).

Multiple conventions and weddings (sometimes 2 per day) were held at the resort during our stay. Overall, we felt that the inconveniences caused by these events were fairly minor, however, they did limit our dining options one evening, ultimately causing us to endure a second night at the Hacienda beach buffet without rolls.

My major complaint was the lack of shade on the beach and at the pool. We’re beach people and will typically be at the beach daily from 10AM to 6PM. For that length of time, we require shade. There are plenty of loungers at the beach and by the pool, but very few are shaded. Beachgoers looking for shade are at the mercy of very few palm trees and a dozen cabanas for rent (approx. 500-1,600 pesos per day). At the pool, umbrellas are the provided means of shade. I scanned the beach and estimated that maybe 10% of the loungers were covered by shade at any point in time. At the pool, it was slightly better, around 20%. This problem is greatly exacerbated by the resort towel policy. The resort provides unlimited towels to guests, which I thought, at first, was a good thing. Inconsiderate guests, in turn, use the towels to mark their territory, sometime in multiple locations. When done for the day, they just leave the towels on the chairs, making it impossible to determine which chairs are claimed. Management seriously needs to get control of this situation. THE LACK OF SHADE IS A DEAL BREAKER FOR ME, AND FOR THIS REASON, I WILL NOT RETURN TO THIS RESORT.

We booked one excursion from the resort to Cabo San Lucas to see the arches by boat. The trip was just as advertised and worth the money, but the tour company, which prices its tours in US$ would not accept US$. We had to convert dollars to pesos and, of course, the exchange rate given to us by the tour operator was higher than what we received when we exchanged currency at the hotel. The resort and tour operator need to get their acts together here.

Overall, we enjoyed our trip to Cabo and the Ziva, but will not return. For us, the Hyatt Ziva delivered less than advertised and at a price point that’s too high. The resort really was very nice, the food was good, and the staff was very accommodating. That being said, the lack of shade and a few too many blips/minor inconveniences made this trip a one-timer.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank BlameitonRio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 7 July 2014
Dear Guest,

We want to thank you for taking the time to write your comments.
Please allow us to offer you an apology for the inconveniences that you experienced during your recent visit. Our Food and Beverage Team is in continuing training in order to offer a better service with the best quality and fresh products. The Hacienda restaurant is a great place were you can enjoy for a nice dinner with the sound of the waves crashing on the sand and the moon reflection on the sea.
We are training our Kitchen staff and our Chefs to improve the quality and service from all our restaurants.

Once again thank you for your comments.

Best Regards

Francisco J. Silva
General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2014 via mobile

We stayed for the last week of June 2014. We booked thru AAA for everything including flight and excursions. Overall this is our 3rd stay at a all-inclusive and this one had probably the best restaurants and pools. The Pool Concierge, Hugo was outstanding in his perseverance in getting a reservation for Lotus the Japanese Teppanaki experience and to the French restaurant as well. The worst thing was the elevators are freaking hot and steamy and the wi-fi is completely non-existent except for occasionally in the lobby. This was a disappointment since most people want and expect to be able to post to social media as they are experiencing. We had to go to Starbucks to get wifi or into Hard Rock in Cabo which had the super fast connection. I was definitely not pleased that Hyatt Ziva claims to have free wi-fi when it doesn't. There was an offer for $13US to get 25 hours of connection but since there was no other network to connect to, I had doubts that would work any better. Not happy with wi-fi at Hyatt Ziva especially at the price we were charged. Overall love the property.

Stayed June 2014
Helpful?
2 Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 7 July 2014
Dear Guest,

Your perceptions with regards our service helps us to continue improving, we appreciate the time you took to write your comments.
Many thanks for your suggestions, your feedback let us know the opportunities that we have to fulfill all our guest requirements.

We hope to have another opportunity to host you in the near future.

Best Regards

Francisco J. Silva
General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High River, Alberta, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 July 2014 via mobile

Went to this resort June 26-July 3rd. This resort was very clean. Very large rooms. Spent all my time at the adult pool. Which was great. The pool side service was only some days. Not very good service there. Pools weren't to bad for being cleaned. Room service is good. One day it was long. But they called to say sorry. Food wasn't as good as I would have wanted. Service in the restaurants weren't great. They don't take reservations. So we wanted over two hours for a table for two. Even though the place was half empty.

Stayed June 2014, travelled with friends
Helpful?
Thank Tim260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, General Manager at Hyatt Ziva Los Cabos, responded to this review, 5 July 2014
Dear Guest,


First of all we want to thank you for the time you took to write your comments since they help us to improve our quality and service.
One of our main goals is to fulfill our guest expectations, we are very sorry that we could not give you the best impression. We have reviewed all your points and will make the appropriate correction. Our Food and Beverage Manager and his Team are always attentive to the comments and suggestions, thank you for let us know the opportunities for achieve our goals.

We appreciate your loyalty,


Best Regards

Francisco J. Silva
Managing Director
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Ziva Los Cabos

Property: Hyatt Ziva Los Cabos
Address: Paseo Malecon Sn Lote 5, Zona Hotelera, San Jose del Cabo 23405, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Jose del Cabo
#6 Family Hotel in San Jose del Cabo
#7 Romantic Hotel in San Jose del Cabo
#7 On the Beach Hotel in San Jose del Cabo
#7 Luxury Hotel in San Jose del Cabo
#8 Spa Hotel in San Jose del Cabo
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Number of rooms: 591
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport. Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront. This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos Mexico - San Jose Del Cabo

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