We stayed there for 5 nights at the end of June. Full disclosure, I am a professional meeting & event planner but I was there for a personal trip. We have visited different areas of Mexico 5-6 times, staying at AI each time. We also traveled to Aruba and DR a few times. We love Mexico and Aruba.
We arrived at about 2 PM, check-in was at 3 PM so weren't able to access our room right away. The actual check-in process was fine not too long. What was missing were suggestions of what to do before we could actually access our room, no mention of restaurants that were open, etc. So, we wandered around found the restaurant that is located on the beach but were told there was a 30 minute wait for lunch so we went back towards the lobby and found the buffet and had a lunch.
Back to the lobby for our room assignment/key. A bit of wait this time around, not enough people to wait on the sudden influx of guests. Oh well. I did notice a small table that held lemonade and cups that we had missed when we were first arrived. This was never pointed out so look for it when you arrive.
Our room was located in the middle building on the right, looking out from the lobby - I can't remember the name. The room was very nice with a bit of an ocean view from our 5th floor balcony. We also had a great view of the Decameron roof and air conditioning units, but we did not feel the need to change, we had what we paid for.
Pools were warm and lovely. Yes, there are a lot of towels on chaises but I think what is confusing is that you don't necessarily have to return your towels once you have finished for the day. You can just leave them and they will be picked up so it makes it seem like every lounge is occupied. We did return our towels each day to help out a little. Yes, the lounges that sit on the water ledges will be gone first especially at the infinity pool. Nature of the beast. Don't sweat it, just relax and enjoy. Side note, the infinity pool is also the activity pool, the best view is also busy, busy, busy.
Restaurants for dinner, we dined at four, the Hacienda Grill which was a buffet. The amount of flies on the food, not good so we did not love our meal there. The service was very good. The Italian, good food, very good service, Japanese, very good sushi but my chicken entree was not edible, all of the chicken was gristle and fat. The service was very good. The French Restaurant was very good, we dined there twice, we liked it so much. The service also very good. Wait times varied but you have the Martini Bar and the lobby bar right there so we relaxed and had a cocktail. I can see how small children would not fare well with the wait. The main buffet is where we had breakfast each day, wonderful selection of items and terrific fresh juices. The Hacienda is also open for lunch. This was my favorite place for this meal, fewer choices than the main buffet but a beach setting! You can opt to have lunch served at your chaise, but I am not a fan of this so we passed.
Drinks, top shelf, you can ask for Grey Goose, it might not be displayed but they do have it. Wonderful perk! The pool bartenders were very creative, Johnathan in particular created two drinks to appeal to our personal preferences, Ivan was very friendly as was Diego.
Our favorite person during breakfast was Wilberth, super friendly and efficient.
The staff in general was friendly, I almost felt there were too few of them at times which really made them hustle.
I did observe one small group while there. They were treated like super VIPs which is what you want when you take a group to a resort.
Things to note, the beach is lovely for a walk, the waves spectacular to watch, definitely can't swim but what a sight! San Jose is very close by, visit if you have time.
Lastly, please tip. We saw very little of this which was disheartening. The staff is working really hard, a few dollars here and there will not be missed by you but it will mean a lot to them.
We would return!
- Official Description (provided by the hotel):
- Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport. Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront. This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more less
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- Also Known As:
- Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
- Barcelo Hotel Los Cabos
- Barcelo Resort Los Cabos
- The Grand Baja
- Hyatt Ziva Los Cabos Mexico - San Jose Del Cabo