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“Great property with Poor service”

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Hyatt Ziva Los Cabos
Ranked #9 of 43 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed 18 July 2014

Pros:
- Nice property
- Variety of restaurants
- Nightly entertainment
Cons:
- Check in process was a nightmare
- Service at pool/restaurants/bars was very slow
- Staff was not friendly or helpful
- Food and beverage was subpar

Overall:
Not what you expect from a "5 Star" resort. Wouldn't go there again or recommend it.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Mraheb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 19 July 2014

Dear Guest,

Many thanks for taking a moment to share your comments.

Our main goal is to fulfill all our guest requirements and provide the best service and feedback helps us to achieve it. We are very sorry that we could not exceed your expectations, I want to let you know that we will continue working to improve our service. It is pleasant to learn that you enjoyed our facilities and the quality of our shows and dancers.

We hope to have another opportunity to host you with the level of service that you expect from Hyatt Ziva Los Cabos.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,546 - 3,552 of 4,775 reviews

Reviewed 18 July 2014

I wanted a get away for my birthday and decided on the Hyatt Ziva and I am so glad I did! Let me start by saying this place is awesome! Everything was beyond my expectations. I had a room in building 3 over the adult pool which I recommend! The room was spacious and nicely appointed. The adult pool was a nice place to relax during the day. All of the staff were very courteous and greeted you warmly. The food was very good, especially the french restaurant which is where I had my birthday dinner. They knew it was my birthday and for dessert they had written in chocolate on my plate Happy Birthday. What a nice surprise! I will definitely go back and recommend the Hyatt Ziva to my friends and family wanting to visit San Jose del Cabo!

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
1  Thank Terri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 19 July 2014

Dear Guest,

We enjoy reading about how special was your Birthday with us, thank you for sharing your kind comments.

We love to celebrate special occasions with all our guests and create them the most wonderful memories, our associates are delighted with your kind words and we hope to have another opportunity to host you in the near future. It is pleasant to learn that you had an excellent time and enjoyed all our facilities.

The next time will be even better.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

we had a terrific 8 days fun in the sun! The resort is very clean and staff were very friendly as well. The restaurant are situated close together and the services are good, but make sure you make reservation ahead of time. (not very organize with large groups) The only restaurant that we really enjoy is the international buffet which has a large dinning area and can cater to large groups. The staff are very friendly and always at your beckon call! The manager Carlos T. and server Migel H. were outstanding in serving us during our entire stay. We would definitely go back and recommend this resort to anyone wishing to visit Cabo.

Room Tip: Make sure you stay in building 3 and stay in 6 or 7th floor to get ocean view !
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  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank 52Wayner2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 19 July 2014

Dear Guest,

It was our pleasure to host you, many thanks for sharing your comments.

Our International Buffet with his extensive variety of plates delights all our guests’ tastes during all day, we love to create a unique atmosphere where everyone feels pampered. It is pleasant to learn that you enjoyed the service and that became your favorite restaurant, Carlos and Miguel are very thankful with your comments.

We appreciate your recommendations and we are looking forward to see you son.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

My family are from Sacramento, CA and stayed at the Hyatt Ziva for 5 nights (7/8-7/13). Our group has a total of 14 people ranging in age from 14 to 80 years old. This is the first time that we stayed at an all inclusive resort and were very impressed with the food, drinks and service. There are multiple speciality restaurants (Japanese, French, Italian, Spanish, etc) and an awesome buffet. We dined in a different one every night. Sodas, alcohol, bottled water, coffee, etc. were all FREE .... no charge, nada. It's highly recommended to bring $1, $5, and $10 to tip for great and friendly service. Staff was nice and attentive. We really appreciate the service that Lugardo (buffet restaurant) provided. He made us feel "special" and "welcomed". A special shout out for Jose Castellanos the manager there. We travel a lot and the Hyatt Ziva is definitely a place that we can recommend and would return there again.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank DTu10081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 19 July 2014

Dear Guest,

We appreciate your preference and kind comments, many thanks for the time you took to share them.

Our main goal is to create memorable and unique moments to all our guest, and our staff strive everyday to provide the best experiences, Lugardo and Jose are very thankful with your comments, they will receive a mention in our monthly staff meeting for their excellent customer service.

We cannot wait to host you again.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

We just got back from a great 5 day mini vacation. We did an all inclusive stay and we were so happy. The staff is amazing and honestly everyone we came across seemed sincere in wanting to take every opportunity in insuring that you are taken care of and happy. There were a few staff members that deserve mention as they really go the extra mile in making our kids feel like super stars, and when the kids are happy the parents ARE HAPPY! Each night they offer a live show of various themes in the Grand Theater, and right before the show is a kids activity that involves dancing and games and my 3 year old loved it. The staff members that supervised these kids games were Bryan Adrian and Maria, and THEY WERE AWESOME! Bryan is a huge dude, and can be seen dressed as Captain America, Hercules or Superman. Bryan Adrian also does an amazing job with Volleyball at the beach and even preps the sand prior to game play. My son fell in love with Maria she would dress up with a cool costume that was white and purple and had a star on the front, my son would start asking about 1pm when he could go dance with "star girl". Maria could also be found out at the pool running the poolside trivia games and the crowd LOVED her! Another great girl that was dressed up as Super Woman at the kids event was Carla, Carla was great as she also ran the day care facility on the far end of the resort by the kids water park. She was so good about keeping an eye on the kids and taking them as a group all holding hands to the nearby cafe for food and snacks! Our Bell Man was Uriel Green and he recognized us as we were leaving and made sure we were all taken care of on our way out...The Hotel is amazing, both rooms we have stayed in were TOP NOTCH!
The only two things I can advise you on is, bring closed toe shoes for all the good restaurants aside from the buffet. And if you want a cabana poolside be prepared to claim them before 3am-530am as they go ridiculously fast...Bottom Line you must make this your next destination.. 5 stars to the staff I encountered... and 5 stars to the hotel itself.

Room Tip: If your family is 4+ or more the family rooms are huge, with 2 full baths and separate living areas...
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 19 July 2014

Dear Guest,

Many thanks for taking a moment to share your great experience, we are delighted to learn that you had an enjoyable time with us.

As a family Resort our commitment is to offer different activities and facilities for all ages and our entertainment staff is always attentive to fulfill your requirements and make you feel like home. It is pleasant to learn that the little ones had a great time and enjoyed the things that were created especially for them.

Thank you for mentioning all the staff that contributed to make your stay more than perfect, we will be waiting for you with open arms.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

We just got back from our Son and new Daughter in Law's wedding at the Hyatt. The experience was overall a fantastic time and there was approximately 50 of us with ages from 14 to a 81 year old in a wheelchair.
The staff was great and accomadating from the front desk (Fernandina), the pool (too many to remember), wedding planning(Carmen) and restaraunts (Edgar in the buffet made my breakfast special every day). The food was overall fantastic, we ate at the Spanish (best meal there), Japanese, Italian and steak house,the buffets were good also.
The drinks selection was good and there was plenty of premium liquor brands to mix with or have straight, you just have to ask for it.
Our room was in BLD 2 3rd floor and had great views of the pools and ocean. The room was nice and always cold, the bed was comfortable and cleaned everyday.
Wedding; the location of the gazebo was perfect and looked beautiful. The reception was held by the adult pool and looked nice, the steak dinner during the reception was one of the best I have ate.
NOTE: While the area by reception by the adult pool was private, it is extremely hot with no access to a breeze. If you are having a wedding reception by the adult pool, push the staff to provide big fans or push them to have the reception next to the gazebo for the breeze.
TIPS for a great time:Treat the staff with respect and they will bend over backwards for you, treat them like indentured servants and you will be more disappointed. Bring $1 bills for the pool, it works great and well deserved, they get extremely busy.
Get ready to play the pool towel game for shaded chairs, be proactive and you will enjoy getting a break from the sun.
If going in summer, men bring pants for the indoor restaraunts, while it may a pain to put on, the air conditioned venues for French, Spanish, Japanese is well worth being inside, the meals are incredible and you will feel like your getting your moneys worth.
If you want to enjoy the firepits at night, go to the beach. The breeze is much better and was always vacant + Wifii works there.
If playing golf, look for packages online. Walk Up rates are $175 + and packages will allow you to buy down to $100. Puerto Los Cabos is a must play, the views are incredible and its all inclusive with food and drinks.
Sunset Cruise to lovers beach in San Lucas, Look up the boat Risolina, we have used it 3 times and the group was awed by the experience.
Was it perfect? No there were some opportunities such as wifii reception. (all reviews complain and its accurate)best place for getting on line was on the beach? The lobby was spotty,go to the front desk and they will have IT help you, could not ever get connected in our room.
Room Keys will not work sometime. Suggest that if you are a long way from the lobby, update it as you go through the lobby, the 2 minutes it takes is better than going all the way back to the lobby.
Lastly:The hotel has 0 tolerance for misbehaviour and will throw out guest (happened to one in our group and another from another group for getting into a fight)
I will definately consider this hotel again if we go back to Cabo, it was better than Secrets and the condo we stayed in before in Cabo.

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
4  Thank 2DavidP53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 19 July 2014

Dear Guest,

Thank you for allow us to play a part in making your son’s wedding a unique and magical moment.

Your kind comments are our best motivation and help us to continue improving, we are delighted with your perceptions wit regards the friendliness and service from all our associates, thank you for mentioning them. Los Cabos is the most beautiful destination with excellent golf courses all around, it is pleasant to learn that you and your family had a great time.

We hope to have another opportunity to host you soon.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Way to go Hyatt for having such attention to detail. The resort is large, but nothing ever felt far away. The food, the room, the view, the service were all exceptional! Every member of the staff went out of their way to make you happy. There were chefs at every meal in the buffet cooking what ever you wanted the way you wanted it! If there is a down side it is that you could not swim in the water. We got our feet wet and it was also amazing. Clear, not a shell, rock or seaweed, just perfect clean ocean water. Yes, the elevators are small and slow and some of the public restrooms need repair, but with all the pluses you can't complain! Views from the room were also wonderful. If you opened the shutter door from the bathroom you could see the ocean from the shower and tub!

Room Tip: It seems like almost all of the rooms have some kind of an ocean view. There are rooms on the lower...
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank OldBridgeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 17 July 2014

Dear Guest,

We are delighted to learn that you had a great time, thank you for taking a moment to write your kind words.

With the wide variety of activities, facilities and services that we provide you will not need anything else, all the comfort and enjoyment is in the same place, Hyatt Ziva Los Cabos loves to provide the best experiences to all our guests. Many thanks for mentioning the friendliness and service of our associates, we strive every day to create memories like yours.

We are looking forward to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo Malecon Sn Lote 5, Zona Hotelera, San Jose del Cabo 23405, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Jose del Cabo
#4 Family Hotel in San Jose del Cabo
#7 Romantic Hotel in San Jose del Cabo
#8 On the Beach Hotel in San Jose del Cabo
#8 Luxury Hotel in San Jose del Cabo
#9 Spa Hotel in San Jose del Cabo
Price Range: £207 - £693 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Number of rooms: 591
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport. Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront. This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos Mexico - San Jose Del Cabo

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