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“Relaxing Week, Service is Lacking”

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Hyatt Ziva Los Cabos
Ranked #9 of 42 Hotels in San Jose del Cabo
Certificate of Excellence
San Francisco, California
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Relaxing Week, Service is Lacking”
Reviewed 24 July 2014

My husband and I along with our 3 year old son spent 5 nights here mid July. We booked through Nikki at Tripguy.com. This is the 2nd trip that we have booked with her and we just love the personal attention she has given us. I definitely count on her expertise for all our travel needs and recommend her to everyone I know!

Resort - The resort is beautiful! There are 3 pools and a kids splash area. My son loved the splash area! The kids area was the only place to get a chair by the pool unless you woke up early and "reserved" your spots at the 2 main pools. The kids area was great except there was not much shade and barely any service. Someone would come by every now and then, but there was no one assigned to the pool area. You would have to leave the area in order to get a drink or something to eat. The service at the main pools were so-so.

Rooms - We had a family suite which included a living area with a trundle, 2 bathrooms, a king bed in the bedroom and a small balcony over looking the main pools. The room was spacious and always cool. It does show signs of age though. The toilet in one of the bathrooms did not flush well. Housekeeping came once a day and did a great job cleaning up. The minibar was only refilled once during our 5 night stay. I would have liked it to be restocked more often, especially the bottled water since it is used to brush our teeth as well as drinking during the hot weather. We ended up getting bottles of water around the resort and from room service every chance we got.

Restaurants - We only ate at the buffet for breakfast. The selection was great but the food was just okay. The cooks at the omelette station are not very good. The service could use some improvement. I love the fact that no reservations are needed for the a la carte restaurants. The Japanese, Spanish and French restaurants were great. The teppanyaki show was great and the chef cooked the meats just right. Carlos at the Spanish restaurant was the best server we encountered! The paella is excellent! The desserts at the French restaurant are to die for! We ate at Hacienda (the steakhouse) for lunch and dinner. Both times, our steaks were charred. My husband use to be a chef and he noticed the flame on the grill is too high and the cooks were leaving the meat directly on the flame too long which resulted in the charring of the steaks. We also ate at the Italian restaurant which was the worst. I liked the appetizer table they had but the service and food were bad. Our server never refilled our drinks until asked several times and the food tasted like butter was poured all over the dishes before they went out. For room service, get the ham sandwich! They also brought warm milk for my son which was greatly appreciated.

Entertainment - There is a kids show at 8:00pm and a main show at 9:00pm every night. The kids show is entertaining. They do dances, songs and get the kids up on stage. The main show varies every night. The Everything show on Sunday nights is horrible! The first part consisted of a very bad game of name that tune that involved people having a bottle of tequilla forced down their throats when they answered wrong...the same bottle traveled from person to person...gross! We left. We did watch Fantasia on Monday night which was pretty good and entertaining for the kids.

Kids Club - I took my son to the kids club every morning after breakfast for about an hour. The actual kid's club is a bit small and could use an update. They had a lot of sand toys but not too many other toys for younger kids. Carla at the kid's club is great! She does arts and crafts and games with the kids. I think my son developed a small crush on her during the time we were there. :-)

Warning - My husband ate something at dinner one night that caused him to have an allergic reaction. It was minor but we were not able to find allergy medicine anywhere. The gift shop did not carry any Benedryl or Claritin...they did have Viagra though =P We called the front desk, concierge and room service with no luck. The concierge and room service basically said they dont have it and good bye. The front desk was much nicer and offered to look around but could not find any either. Luckily, it was just a minor allergy and he was able to sleep it off but I found it a bit ridiculous that there was no allergy medicine available any where at the resort.

As a family resort, I feel that it can add a little more to cater to the young guests and families with young guests. It would have been nice to have a step stool in the family suite for my toddler. We did not except them to have one so we brought our own. As mentioned before, there is not much shade or service by the splash pads and kids pool for parents who want to sit and watch their kids play in the splash area. Many times at the restaurants, the servers did not give my son a place setting or offer him drinks. We had to ask to get him set up every time. They also did not have booster seats (although they do have high chairs). Sometimes it felt like the little guests were being ignored which should not be the case for a family resort.

Overall, we had a great time. The lack of personal service is disappointing but nothing beats swimming all day and enjoying a nice dinner and show at night. It is a great value and beautiful place to stay.

PS: The Wifi sucks!! Unelss you are in certain parts of the lobby or find that one sweet spot in your room....don't count on being connected.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
12 Thank LovesVacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 25 July 2014
Dear Guest,

Your perceptions with regards to our service help us to continue improving, thank you for taking a moment to share your comments.

We enjoy reading about the services that were comfortable for you, many thanks for your feedback show us the things that we need to correct in order to provide the best experience to all our guests, we will do and effort to please your suggestions. We are happy to learn that you had a great time and that your children enjoyed the water park.

We would be grateful if you give us another opportunity to host you again.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (946)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Piscataway, New Jersey
1 review
Reviewed 24 July 2014

This location was perfect for couples, family and singles. I enjoyed every aspect of my trip. My family and ate good, great entertainment and the customer service was wonderful. I would recommend this hotel to everyone that's ready to relax and have fun.

Room Tip: Definitely ask for a balcony room facing the beach
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Myriam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 26 July 2014
Dear Guest,

First of all we want to thank you for your comments and the time you took to write them.

Our priority is to be attentive to all our guests requirements, providing the best service always with a smile. We are proud to learn that your experience in our Resort was memorable and that you enjoyed our service and facilities.

We hope to see you soon.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, California
1 review
Reviewed 24 July 2014

We spent a week dining and relaxing at the Hyatt Ziva using the all inclusive option. The property was well maintained and lived up to the pictures I saw online before arriving. The food was very good for an all inclusive. We enjoyed ourselves and plan to make a return long weekend getaway. Props to my man Rueben who waited on us in the French restaurant. He was the ultimate professional and gave us fantastic service.

Room Tip: You can't go wrong with the Ocean View Jr. Suites
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 25 July 2014
Dear Guest,

We are delighted to learn that you had a wonderful time during your recent stay.

We enjoy providing a wide variety of plates, drinks, facilities and activities for all the family members, everyone will find an option to have a great time. Our staff is always attentive to fulfill your requirements with the best attitude and service, Ruben will receive a mention for his performance.

We are looking forward to see you soon.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2014

Booked here to celebrate 2 friends birthday. The resort was beautiful. Food at the buffet restaurants for breakfast and lunch were very good. The a la carte restaurants were excellent, especially the Italian. We spent 4 nights here and we did go off the property for city tours and explorations. If you want to just chill, this place is perfect. Night life is non existent, no place to hear good music and dance, that was a bit of a let down. It was close to downtown San Jose, which allowed me to go for a run through the town. It's far from Cabo San Lucas if you want the night life. However, we made the best of it and had a really good time. I'm would only stay here again if I want to be in bed by 10:00pm ok, 11:00pm. Great for folks with kids not for a younger crowd.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Lilshep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 24 July 2014
Dear Guest,

We are delighted to know that you had a great experience during your last visit.

Los Cabos is wonderful place with beautiful sceneries and a wide variety of activities to enjoy with your family. In Hyatt Ziva we love to offer all our guest memorable experiences with the best service, many thanks for your comments, they help us to be better every day.

We hope you give us the opportunity to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anaheim, California
1 review
Reviewed 23 July 2014

This was the perfect honeymoon spot, but also I can see why many people bring their families. SUCH amazing food and hospitality. We had an amazing room with a great ocean view. For everything we received, the price was SO good! Everyone who worked at the resort were so friendly (we loved Super Saul!!!). All in all, we will be back again!!!

Room Tip: Ocean view rooms!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 24 July 2014
Dear Guest,

There are no words to express our appreciation for such special review, many thanks for your preference.

Our beautiful and comfortable facilities create unique and romantic atmospheres adequate to celebrate special occasions like your honeymoon, we are delighted to learn that you had a wonderful experience, that you enjoyed the quality and variety of our facilities and the hospitality of our associates specially from Saul.

We are looking forward to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cleveland, ohio
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 July 2014

So here's my honest review. First let me start off my saying I travel a lot and have been to many all- inclusive and non all- inclusive resorts all over.The best part of the trip was the food and the rooms. I would give the food and room quality 4-5 stars. The resort is very clean and descent landscaping. The pools are nice and big too. Here are the negatives: Wi-fi is pretty much non-existent! for a hyatt and this star property this is unacceptable! I know some people get away to relax but I was not traveling with my kids and I very much wanted to stay in contact with them through face time. I was NEVER able to talk to them by facetime as service was that bad. To make matters worse I was going to need to buy a calling card , which they do not sell anywhere on their property. I had to walk across the street and but one in Spanish! I did have front desk translate for me, which was nice but was then told it would be 6.00 every time I used the card to call out from my room! This was absurd! I already spent money on a calling card that shouldnt have had to spend because of their poor wifi and then they wanted to charge me more! I did complain and they took about half of the fees off. I was not the only person upset about the wi fi many people were complaining about it. I did read trip advisor before we left and people said it was slow. Slow I could deal with but sometimes it would not work at all and face time never worked once(not even in lobby where they say is better connection) I then found out about a day before we left that I could've paid a fee to have better wi fi( I think around 18.00 a day) But listen I've visited many other countries, many other resorts that are comparable and I never have had this bad of service(wi fi) AND it didnt cost extra. I wish I had known this before I went then we would've stayed another property. Enough about that. As far as pool service- Yes they come around and take drink/food orders but they are extremely slow! It's not their fault as it appears there are not enough workers. the restaurants you do need to arrive early or there's a wait. We always went around 6- 6:30 and never had to wait. My favorite was the French. The Italain was way understaffed and we had the slowest and poorest service there. Again not due to the workers fault, they were nice but there just wasn't enough of them. I would not return to the property again.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sunflower418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 24 July 2014
Dear Guest,

Many thanks for the time you took to share your comments.

We are very sorry to learn that you could not enjoyed your vacation as you were planned, your comments let us know what we are doing correct and what we need to improve in order to fulfill all our guest requirements, I am very thankful to bring this matter to my attention and the proper actions will be taken to improve our service.

Your perceptions with regards to our service help us to achieve our goals. We hope you allow us another opportunity to assist you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014

Last minute decision and was able to book here. The hotel is incredible- the staff are very friendly and everything is 1st class. Restaurants range from excellent to ok- buffets for breakfast and lunch were more than I had expected and the a la carte restaurants were very ggod- the seafood one was closed while I was there and the steak was the poorest of the ones available.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Hanif M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review, 24 July 2014
Dear Guest,

It is pleasant to learn that you had a wonderful time with us, many thanks for comments.

We strive every day to offer the best quality and service to all our guests, since we want to create them memorable experiences. We are delighted with your kind words and your feedback helps us to continue improving to achieve our goals.

We hope to have another opportunity to host you in the near future.

Best Regards

Francisco J. Silva

General Manager
Hyatt Ziva Los Cabos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Ziva Los Cabos

Property: Hyatt Ziva Los Cabos
Address: Paseo Malecon Sn Lote 5, Zona Hotelera, San Jose del Cabo 23405, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Jose del Cabo
#6 Family Hotel in San Jose del Cabo
#7 Romantic Hotel in San Jose del Cabo
#8 Luxury Hotel in San Jose del Cabo
#8 On the Beach Hotel in San Jose del Cabo
#9 Spa Hotel in San Jose del Cabo
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Number of rooms: 591
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport. Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront. This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Hotels.com, TripOnline SA, HotelQuickly, getaroom.com, Evoline ltd and Cancelon so you can book your Hyatt Ziva Los Cabos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos Mexico - San Jose Del Cabo

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