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“not what we expected”

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Park Royal Los Cabos
Ranked #32 of 41 Hotels in San Jose del Cabo
Greenfield, Wisconsin
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“not what we expected”
Reviewed 16 January 2011

We went to this resort thinking it was an all-inclusive resort because all of the other Park Royal resorts are except of course this one! We got there and the staff spoke barely any English which made it impossible to ask them any questions (and asking them any questions usually ended with them saying they couldn't help you anyways).

The rooms were clean at least. However, you couldn't have housekeeping come because they steal from you and go through your bags. Eventually we broke down and needed them to come so we could get new towels and what do you know, the maid broke our doorknob off. Thinking this would be a simple fix, she left the door wide open and walked away.

By the time we arrived to our room, there was a bunch of security cops and workers there standing around not doing anything. They first attempted to put it back on and cracked our door and then put it on backwards. They finally got it on upside down and left sawdust everywhere.

There is no hot tub like the hotel claims it has. They call their hot tub "bubble water" which is freezing cold and the jets don't even work. Actually, all of their pools are extremely cold and not worth even attempting to go in.

Their prices are outrageous on food and drinks. We ended up meeting locals who told us about a place across the street called Baja Blue. It has really cheap food and alcohol prices and good deals during happy hour. Another awesome fact is their servers all speak really good English and are more than friendly and helpful. Same goes for the bar called Shooters. It is actually owned by Canadians who work there and they have the cheapest and best-tasting food around. Whether you go there for the $1 beers or tacos or a $4 burger it's always good and their staff is more than helpful as well.

Something else to keep in mind is taking advantage of Mega which is located across the street from the hotel. It has food and stores that are available so that you can save money and make your own meals.

Basically, the staff is very rude and doesn't want to help you. Instead of them answering a simple question, they would rather just say "no comprendhe" to everything.

They also have a lot of hidden fees that you need to be aware of. They do not tell you about these until they keep asking for your credit card for large amounts (always over $75) that you need to pay them.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
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Helpful?
7 Thank Tayler555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Parksville, Canada
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 13 October 2010

The property was small but in prestine condition. After reading a variety of reviews we were not expecting much. The staff was very helpful and the location although not waterfront (you cannotuse the waterfront in most of this area) was in the middle of a nice golf course, 3 blocks from a huge Mega Market and equal distance to Bus lines. Yes you coud in the odd spot see the ocean but not really a view. There isa very nice small cafe with an excellent staff. Swim up bar Beer $30 pesos.. The rooms were in excellent condition and nothing went missing. There are safety boxes at the front desk and they do rent out keys ior the safe in the room.

I was a bit shocked at the $75.. per week extra tax per head at the end . The overall property I would return to anyday. Remember Los Cabos is a 35 minute ride from the resort town Cabo san Lucas but is a much nicer and safer atrtist community, that is much closer to small town USA standards. This puts you a 50 peso taxi ride to Los Cabos town center.

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank wayne248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waterloo
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 10 April 2010

I should start by saying this was our "first" non all- inclusive. We travelled to San Jose del Cabo in June and loved it. Other trips have included Dominican, Florida and Cuba. We usually go to 4 or 5 star, and our demographic is a couple in our 40's.
To continue..... We decided to try a time share property. Park Royal totally met our expectations. The location is great. It is right across the street from the resorts on the beach. (well a street and then theres the resort). Also, right across from the Mega, the grocery store. The room was clean, quiet and overlooked the golf course. The pool was clean and right by the restaurant. We ordered amazing nachos by the pool twice for lunch. Really good.
It is a really layed back resort. If your looking for a party this is not the place. I would say for 40 and above. The resort is super clean and the service was awesome. Our maid was bettter than many of the resorts we have been to.
My only little complaint was the hotel manager, a lady ,who needs to take a course in customer relations. She really did not seem to have any interest in the guests. An example would be one day when I went to exchange money. The front staff tried to help and she yelled from her office they could not exchange money after telling me 1/2 hour prior that she could. Someone in the lobby stepped forward and exchanged for me. It all worked out. Lots of attitude from her that was a drag but since everyone else was awesome that was not problem.
We did one trip whale watching with Ocean riders. $75 per person. Really great.
Ate at Habeneros, salistas, gordos, ben thai and a few others I can't remember the names of. Seriously, I really was happy with this resort. It is a nice little place that is close to buses, groceries, and beach. The staff was very friendly and hard working. Yes, it is not extravagent but if this is the type of trip you are looking for ....I think you will be happy.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank sunfish8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DC
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 March 2010

Everyone was very friendly and helpful. Gabriel was great and helped us book our activities!! It was a quiet and relaxing place to stay close to the mega. Small hot tub but not so bad. Rooms were big and pretty clean! Loved the beds by the pool. Good value. The food at the restaurant "el patio" in the hotel was good- the tacos and guacamole was wonderful.

Stayed March 2010, travelled with friends
Helpful?
Thank dctwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Mi
1 review
Reviewed 16 March 2010

Staff was very professional and very helpful. Especially front desk Martin and Leonardo and concierge Gabrielle. Extremely helpful and friendly.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acimpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterven
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 February 2010

Sometimes you think that people reviewing hotels are a little picky, but this time they were right. We got to stay as a gift since it was a timeshare deal not going to be used. First of all, this hotel is in San Jose del Cabo (or Old Cabo) which is really quiet and sometimes overpriced. I found the cool place was Cabo San Lucas which was half an hour away.

Rooms: decent bed, old tv. Very simple. Closet had a not pleasant smell. No security box unless pay extra per day for that and the worst part is that you hear everywhere that guest get things stolen. We chose to leave the Do Not Disturb sign out for our entire stay (1 week) so no cleaning service went in. No internet. The bathroom was not ideal: it was one of those you don't want to take a shower barefoot. Even the toilette paper was the cheapest I've seen. The hot water ran out within 5 minutes of taking shower (so imagine if you are 2 people!)

Service: I had never been in a hotel where you could not trust the concierge. They were offering a "super special rate" to rent a car of $60 USD per day at Thrifty (a little mafia they had). If you went online, you could find $20 per day (but not very attentive staff, I recommend Budget much better). The concierge tried to convince me to not go and take the better deals which I found really dishonest. If you wanted internet, it was only available at the lobby which was very small. In order to connect you pay about $15 per day and they take your computer to the back to put their "secret" password which you can't see (a little rudimentary).

At check out they make you wait until someone goes to the room and check you did not steal anything, count the towels... . We were in a rush to catch our flight and ask for some help and they rudely replied that we had to wait in order because there were a lot of people in front of us (no willingness to help or at least give us some comfort). It took about 30 mins.

I DON'T recommend anyone to stay here. They want to make money on everything (concierge, internet, security box). I did not try the bar/restaurant. Fortunately we tried to have good time and drive away every day of our stay and only used it to sleep. We went to Cabo San Lucas and had great time. The only good thing is that is located walking distance from "La Mega" which was like a nice super market in the middle of a small shopping center with a decent food court.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank peterven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Jose del Cabo hotels

Boston
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2010

Had money stolen from room. Not all of it, some was left, hoping we would not notice I suspect. The Management was little to no help, a women at the front desk (Manager?) asked if "maybe I had friends in the area who would have stolen the money". Odd question, maybe she chooses friends that steal from her. I dont.
To bad the Park Royal made no attempt to address or rectify the theft. This is the first negative review I have ever written on Trip Advisor and I have traveled most of the world. Congratulations Park Royal Los Cabos, for poor management and thieves on staff you win #1.
Advice; If you do go there keep your cash on you at all times.

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Boston61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Royal Los Cabos

Property: Park Royal Los Cabos
Address: Retorno Playa Anuiti No. 27 | Col. Campo de Golf, San Jose del Cabo 23400, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Kitchenette Room Service Swimming Pool
Hotel Style:
Ranked #32 of 41 Hotels in San Jose del Cabo
Price Range (Based on Average Rates): £
Hotel Class:3 star — Park Royal Los Cabos 3*
Number of rooms: 56
Official Description (provided by the hotel):
The two small towns of San Jose del Cabo and Cabo San Lucas merely accent the southern peninsula, a unique natural landscape that needs to be experienced once in a lifetime. Connected by a 33 kilometer corridor, San José del Cabo is charming, traditional and the more creative "pueblito" while Cabo San Lucas offers everything brash, bold and Hollywood. Park Royal guests get easy access to both worlds in enormous apartment style suites in a self-contained resort setting. Of course, the entire Los Cabos area is at your fingertips. Guests arrive for more than 12 world famous golf courses, more beaches than you'll know what to do with and boat tours, whale tours, desert tours and trips to a landscape (and a seascape) unlike anything else you've ever experienced. ... more   less 
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Also Known As:
Park Royal Los Cabos Hotel San Jose Del Cabo
Park Royal Los Cabos Mexico - San Jose Del Cabo

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