We had the pleasure of staying at the Grand Mayan Los Cabos for one glorious week. We were offered a 2 br instead of a 1 br (because it is their slow season) but unfortunately we could not find anyone to join us. So instead we were given a $300 resort credit.
When we arrived at the airport, after going thru customs, the Timeshare people are in FULL ATTACK mode. The Concierge at the Grand Mayan had arranged airport transportation for us to get to the resort, but they were meeting us outside of the airport, and in order to get outside, you had to walk thru that horrible room of all these hawkers yelling at you repeatedly to get you to do a timeshare presentation at their resort. That was absolutely horrible but finally we made it to the outside where we were meeting our contact.
The check in process at the GM is very pleasurable. You are seated at the check-in counter (which is much lower than most check-in counters) and it gives you a real feeling of personalization. Our check-in person (Alejandro) was very excited because my husband's name is Dennis Rodman so he thought the actual Dennis Rodman was arriving! We got a laugh out of that! We were given small bottles of water but they were warm and not cold so that is about my only complaint.
Once we were all checked in, we were given the keys to our kingdom which was on the 6th floor (top floor) and towards the center, which gave us superb views. The kitchen is the first thing you see when you walk in. Very lovely and spotless. There is a counter top with 3 tall chairs at it, and a dining room table with 4 chairs. The living room has 2 very comfy sofas that pull out into trundle beds which would probably make 2 more double or queen sized beds (we didn't pull them out to know how big they were but they were very comfy). There is a large TV in the living room and the ceilings are 12' high and there is a ceiling fan. The living room opens out onto the balcony where there are 2 lounge chairs and a beautiful wading pool. The balcony gives great views of the 2 big pools below and excellent sunrises over the water (which happens to be the Gulf of California, not the Pacific Ocean, but still very nice).
To the left of the dining room is the door that takes you into the master bedroom which is HUGE! There is a very large kingsized bed beautifully made up with colorful pillows and 2 bathrobes for use during our stay. There's also a sitting area with a smaller sofa (a little larger than a loveseat size) and 2 chairs and a table. Floor to ceiling windows (also like in the living room) and a size door that opens to the balcony where the wading pool is.
There is a large flat screened TV in the bedroom on the dresser and a large closet with 12' ceilings, and a ceiling fan and also a huge bathtub (jacuzzi size but I don't think it has jets). Then from the bedroom you can go into the bathroom which is also huge. There is a double sink (and a separate single sink outside of the bathroom), a huge shower stall and a separate toilet closet - these both have glass swinging doors which makes the bathroom feel much larger than it is. I absolutely loved the bathroom - it is bright and has a huge wall-mirror and a full sized mirror on the back of one of the doors, and also a wall mounted close-up mirror. There are very large towels, although they are not very soft but they are very absorbent. There is also a clothes line in the shower stall as they do not like you hanging clothes on the balcony.
When all the lights are off for sleeping, if you are like me and have to make trips to the bathroom in the middle of the night, it would be nice to have a nightlight in the bathroom so if you are reading this and preparing to go to this location, pack a small night light (I wish we had done that). It will come in very handy to keep you from having to turn all the lights on and also will keep you from walking into the shower stall by mistake.
The bed is very firm and very comfortable. We put the ceiling fan on the one before the highest setting and kept it on all the time and it made for very comfortable sleeping. At night the beds were turned down with the top blanket pulled to the bottom of the bed and the decorative pillows put aside and little chocolates left on my side of the bed (how'd she know I love chocolates?)! Also there is a safe in the 2nd closet which we used daily cause you really didn't need to carry your wallet or any money while at the resort. Make sure to leave a tip for your housekeeper.... they work very hard and are very polite and thorough.
Everybody in the resort is very friendly, kind and helpful. We ate at the snack bar a few times during the week - the SHRIMP TACOS are TO DIE FOR! Very delish! They have a special (I think it's a few times during the week) of 2 fish or shrimp tacos for 99 pesos. The full sized order is 3 tacos for 150 pesos. There is happy hour at the pool everyday from 12-1, 4-5 and I think also from 6-7. There are snack bar waiters that will bring you whatever you want from the snack bar to your lounge chairs or lounge beds, which there are many of surrounding the pool area.
Remember that for any dining anywhere (room service, snack bar or Il Fornio Italian Restaurant), the TIP is already included in the bill. You can always add more for superb service.
There was a restaurant at the resort that had breakfast every day but we never ate there so I can't give you any reviews of it. I believe they served breakfast until noon which is nice for those who like to sleep in. I did order room service french toast one day and it was quite nice although I did ask for maple syrup 3 times when giving the order on the phone, but it was delivered with no maple syrup so I had to wait for her to go back and get the maple syrup which was a minor irritation ... but it was very good!
We did take a taxi to Il Fornio Italian Restaurant (an off-site Grand Mayan restaurant). There was a pizza night where there was 2 for 1 but I ordered the Pomodoro which I happen to love. I realized too late that it was just a basic spaghetti with tomato sauce. Hubby had 2 pizzas which both looked great but they were not pizzas I ate (he actually got an anchovy pizza and the other one was veggie I think) but they did look great. The restaurant, when we got there, was totally empty. Although to be fair, we got there around 6 and by time we were leaving, there were many tables full.
We mostly ate dinner at the resort. They had an Asian night - I got shrimp fried rice which was very good and my hubby got shrimp stir fry which he said was also good. We also did the Fiesta which was on Wednesday night. It comes out to about $40 per person which includes food, drink, dessert, entertainment and gratuity. The show was not as good as the Fiesta we saw at the Mayan Palace Nuevo Vallarta about 6 or 7 years ago. But it was good. The drinks are of course watered down - I had 2 pineapple and coconut coladas which tasted good but were not very alcoholic. The food is served buffet style and I think there was a taco bar making fresh tacos too. The tables seat 10 people so if you have a large group with you, arrive early so you can all sit together. (This group of 6 arrived very late and were forced to sit at 2 different tables.)
I also did a horseback riding on the beach which was arranged by the Concierge (and also charged to the room - $35 for one, $55 for two). They will pick you up in a van and take you to where the horses are kept and return you by van to the resort. The horses are small but sturdy. I thought we would be walking on the beach in front of our resort but my guide took me the opposite way down to a marsh area which was quite nice. He signaled my horse to gallop a few times but I had to ask him "no mas por favor" cause it was only my 2nd time on a horse ever and it was not what I had in mind. Mostly it's just a gentle walk which is very nice and relaxing.
I also visited the Brio Spa and had a FABULOUS 50 minute Swedish massage. I cannot recall my therapist's name but she was very very comforting and kind and spoke in a relaxing tone. She was very thorough and seemed to really enjoy what she does. (As an aside the last time I had a massage at a Mayan Palace resort was in Acapulco and the massage therapist used her cell phone to text while she was giving me my massage!!! I called for the manager to complain but he never called me back during my entire stay which was very disappointing.) So to have this massage where my therapist was not only fully engaged, but also very good and thorough, was very very enjoyable. I left her a 240 peso tip ($20US). There is a hot tub and steam room in the spa, tons of towels, a full mirror for reapplying makeup or fixing hair, and delicious cucumber water for refreshment.
Oh and as I read in other Trip Advisor reviews, there is a Mega Store walking distance from the resort where you can get provisions. I also took a taxi ($5 each way) to WalMart where they also had some souvenirs.
And we walked to a neighborhood restaurant and dined our final night and the food was very very good. They gave us complimentary drinks (a beer and a margarita) for dining there. They were very friendly but they don't have much else to drink (besides bottled water). I got the spinach ravioli and it was very very good.
There is also a Cactus Museum nearby which costs $3US per person. My husband loves cacti so he went thru it and really enjoyed it.
RE SECURITY: There was not a gated entrance like at other Mayan Palace resorts.... but we didn't feel unsafe at any time. I asked about security and was told they are undercover mostly so you don't really see them but they are there.
Overall a full week of pampering and being spoiled and taken care of will totally change your disposition in a very positive way. We gave the resort a 4-star rating.
Oh and by the way, they are very pushy just to get you to sign up to do the timeshare presentation. We chose NOT to do it on this visit since we upgraded to Bliss 2 years ago. (All they are selling is Grand Luxxe, Bliss or Grand Mayan so if you already have any of those, all they will do is try to sell you MORE time. If you are not financially able to buy, just don't do the presentation. It's really not worth the 10% off your final bill.) The lady who tries to book the timeshare presentation (Barbara I think) was EXTREMELY PUSHY and despite all our No Thank Yous, she continued to try to encourage us to do the presentation (which you know is NOT just 90 minutes or whatever time they say it is) and she even called the room one day leaving a message for us to call to reserve our time for the presentation, as if we had said YES despite us saying NO repeatedly. THAT was by far the most annoying thing! If you really don't want to do the presentation, be firm in your NO and keep saying NO until you finally have to just be rude and walk away.
If you have any particular questions about this resort, feel free to email me. I'm happy to answer.
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- Also Known As:
- The Grand Mayan Los Cabos Hotel San Jose Del Cabo
- Wyndham San Jose Del Cabo
- San Jose Del Cabo Wyndham
- Cabos Grand Los Mayan
- The Grand Mayan Los Cabos Mexico - San Jose Del Cabo